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Personal Shopping Assistant

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Selfridges

17d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must excel in customer service, build client relationships, support appointments, exhibit strong organizational skills, stay updated on trends, and create engaging Instagram content.
  • You will enhance customer experiences, manage client relationships, assist with appointments, process orders, stay updated on trends, support social media content, and handle customer correspondence efficiently.

Requirements

  • You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans
  • Build and manage relationships with our clients ensuring to get the best from everyone you deal with
  • Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote
  • Assist with appointments from set up to clearing away
  • Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
  • Process orders, pre-orders and reservations of product where required
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients
  • Have a high calibre of personal flair and style and you will have a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store
  • Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners
  • Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently
  • Experience in designing and creating Instagram content that delights and educated the follower

Responsibilities

  • You will be expected through living our Selfridges Values to deliver extraordinary customer experiences with the aim to overachieve sales plans
  • Build and manage relationships with our clients ensuring to get the best from everyone you deal with
  • Support the Personal Shopper along with the rest of the team, assuring smooth preparation, administration, and aftercare of our client appointments whether physical, virtual, or remote
  • Assist with appointments from set up to clearing away
  • Demonstrate strong organisational skills, communication skills, flexibility, brand knowledge and passion for luxury products and service
  • Process orders, pre-orders and reservations of product where required
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge and ability to support the shoppers in creating a memorable experience for all our clients
  • Have a high calibre of personal flair and style and you will have a genuine passion for service inside and out with a natural interest to discover and explore more about the brands we work with in store
  • Have great attention to detail, be agile, a quick thinker and versatile in order to deal with clients from all walks of life as well as build strong working relationships with different stakeholders and brand partners
  • Support the Personal Shopper to manage all customer correspondence, whether it be through social channels, messaging or calls and ensure all customer requests are dealt with quickly and efficiently
  • Experience in designing and creating Instagram content that delights and educated the follower

FAQs

What responsibilities will I have as a Personal Shopping Assistant?

As a Personal Shopping Assistant, you will support the Personal Shopper and the wider team by managing client appointments, assisting with order processing, and providing exceptional service to customers while ensuring smooth administration and aftercare.

What skills are required for this position?

The role requires strong organizational and communication skills, flexibility, attention to detail, and a passion for luxury products and service. Additionally, experience in creating engaging Instagram content is beneficial.

Will I need prior experience in retail to apply for this role?

While prior experience in retail can be advantageous, what’s most important is a genuine passion for luxury products and exceptional customer service.

Is this role collaborative?

Yes, the role involves supporting the wider Personal Shopping team to deliver exceptional service to clients seeking unique shopping experiences.

What kind of customers will I be dealing with?

You will interact with a diverse range of clients from all walks of life, providing tailored assistance to meet their shopping needs.

Are there growth opportunities available in this position?

Yes, the company is committed to fostering career advancement in retail, so there are opportunities for professional growth and development.

What does the training for the Personal Shopping Assistant entail?

Training will cover product knowledge, customer service excellence, and the operational aspects of supporting Personal Shopping appointments.

How important is social media experience for this position?

Having experience in creating and designing Instagram content is important, as it can help engage our audience and enhance the shopping experience for our clients.

Will I be required to help with cashier duties?

Yes, maintaining a clean and tidy environment and assisting with cashing up is part of the broader responsibilities of the role.

How will my performance be measured in this role?

Your performance will be evaluated based on your ability to deliver extraordinary customer experiences, support your team effectively, and contribute to achieving sales targets.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.