Logo of Huzzle

Home

Matches

Explore

Manage

Field Service Technician (Production)

image

Xerox

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You must have a proven track record in servicing devices, experience with Freeflow/EFI, strong communication, negotiation skills, organizational abilities, and a clean driving license.
  • You will install and maintain Xerox Production equipment at customer sites, support print controllers, and collaborate with PSG teams to meet service performance targets. Travel may be required.

Requirements

  • Preferable
  • A successful proven track record and experience servicing Colour or Mono equipment
  • Experience of Freeflow and /or EFI controllers, and software support on associated software
  • Proven experience in dealing with customers at all levels within different sectors
  • Experience of servicing electronic or mechanical devices
  • Candidates must have the ability to interact well at all levels within Xerox
  • To effectively manage Xerox Assets e.g. cost of spares to achieve Xerox Company Goals
  • To apply Quality principles and tools to problem solving and process improvement to achieve job role objectives
  • Excellent verbal and written communication skills and effective listening skills are essential
  • Effective negotiation skills with the ability to handle difficult customer situations
  • High level of organisational skills
  • Flexible and able to cope under pressure
  • Ability to work on own initiative
  • Experience on light production devices
  • A self-starter highly motivated with a continuous improvement focus
  • A fast learner, open to new ideas and an ability to engage fully with all business operations
  • Ability to work on own initiative and to deadlines
  • Ability and desire to work cooperatively with others on a team
  • Ability to use and function email and service systems
  • Must have a clean Full driving licence

Responsibilities

  • - Installing and ongoing maintenance of Xerox Production equipment at customer sites in order to meet customer requirements and SLA targets.
  • - Installation and support of related front ends, e.g. Freeflow and EFI print controllers (and associated software).
  • - Striving to achieve a targeted level of service performance across the given product range working within the PSG engineer teams working in Ireland.
  • - Role may involve travel for training and work purposes.

FAQs

What is the primary responsibility of a Field Service Technician (Production) at Xerox?

The primary responsibility is to install and maintain Xerox Production equipment at customer sites, ensuring that customer requirements and SLA targets are met.

What kind of experience is preferred for this role?

A successful proven track record in servicing Colour or Mono equipment, as well as experience with Freeflow and/or EFI controllers, is preferred.

Is customer interaction a part of this job?

Yes, the role involves dealing with customers at all levels within different sectors.

What types of equipment will I be servicing?

You will be servicing Xerox Production equipment, including Colour and Mono devices and associated software.

What skills are essential for this position?

Excellent verbal and written communication skills, effective listening skills, and negotiation skills to handle difficult customer situations are essential.

Are there travel requirements for this position?

Yes, the role may involve travel for training and work purposes.

What qualifications do I need to apply for this job?

Candidates should have experience servicing electronic or mechanical devices and a clean full driving license.

Is it necessary to have experience with light production devices?

While it's desirable, it is not explicitly stated as a requirement for this position.

How important are organizational skills for a Field Service Technician?

A high level of organizational skills is desirable for managing tasks effectively and working under pressure.

Will I need to interact with other teams within Xerox?

Yes, the ability to interact well with all levels within Xerox is important for this role.

Xerox

Consulting
Industry
1001-5000
Employees

Mission & Purpose

Xerox is a global leader in workplace solutions, providing digital print technology, document management, and IT services to businesses of all sizes. Their mission is to continually drive innovation, simplifying work processes, and improving productivity through advanced solutions like AI, robotics, and IoT. Xerox aims to empower organizations by transforming how they communicate, connect, and work, helping them achieve efficiency and success in the digital era.