FAQs
What is the primary role of a Finance Associate in the O2I CSS Global Services Team?
The primary role of a Finance Associate is to serve as the first point of contact for customers seeking assistance through a ticketing system, manage support tickets, provide guidance on queries, and ensure high customer satisfaction.
Is prior experience required for this position?
No, fresh graduates are welcome to apply, and prior experience in a similar role is not a requirement.
What educational qualifications are preferred for this job?
A Bachelor’s degree is preferred, but not mandatory.
What skills are essential for the Finance Associate role?
Essential skills include fluency in English, excellent communication skills, attention to detail, strong organizational skills, adaptability, patience, empathy, and the ability to handle difficult customers professionally.
Will training be provided for new hires?
Yes, new hires are expected to participate in training sessions to improve their skills and knowledge.
What is the work environment like at SAP?
The work environment at SAP is highly collaborative, supportive, and focused on learning and development, with a strong emphasis on personal growth and teamwork.
How does SAP promote inclusion within the workplace?
SAP fosters a culture of inclusion by valuing the unique capabilities each person brings, ensuring flexibility in working models, and providing accessibility accommodations to all employees.
What are the travel requirements for this position?
The expected travel for this position is 0 - 10%.
How does SAP handle background verification for potential candidates?
Successful candidates might be required to undergo a background verification with an external vendor.
What should I do if I need special assistance when applying for this job?
If you need accommodation or special assistance to navigate the application process, you can send an email with your request to the Recruiting Operations Team at Careers@sap.com.