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Front Office Agent (m/w/d) im ibis Köln Centrum

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Accor

26d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Cologne
  • Quick Apply

AI generated summary

  • You should have a completed hotel management education or reception experience, be service-oriented, fluent in German and English, adaptable under pressure, and preferably familiar with Opera and MS Office.
  • You will welcome guests, manage check-ins and check-outs, handle requests and complaints, organize bookings, support admin tasks, and ensure smooth reception operations while collaborating with teams.

Requirements

  • Ihr Profil:
  • Sie haben eine abgeschlossene Ausbildung im Hotelfach oder bereits Erfahrung an der Hotelrezeption
  • Sie sind kommunikativ, freundlich und serviceorientiert
  • Sie beherrschen die deutsche und englische Sprache sicher, jede weitere Sprache ist von Vorteil
  • Sie sind ein Organisationstalent, behalten auch in stressigen Situationen den Überblick und sind flexibel
  • Idealerweise haben Sie Erfahrung mit Hotelbuchungssystemen (Opera) und MS Office
  • Sie arbeiten gerne im Team und haben Freude am direkten Kontakt mit unseren Gästen

Responsibilities

  • Empfang und Betreuung unserer Gäste mit einem herzlichen und professionellen Auftreten
  • Durchführung des Check-ins und Check-outs sowie die Verwaltung von Reservierungen
  • Bearbeitung von Gästewünschen, Anfragen und Reklamationen
  • Organisation und Koordination von Zimmerbuchungen
  • Unterstützung bei administrativen Aufgaben wie der Postbearbeitung und der Zahlungsabwicklung
  • Sicherstellung eines reibungslosen Ablaufs an der Rezeption während der gesamten Schicht
  • Enge Zusammenarbeit mit dem Housekeeping- und Serviceteam
  • Pflege der Gästedaten und Unterstützung bei der Abrechnung

FAQs

What is the job title for this position?

The job title is Front Office Agent (m/w/d) at ibis Köln Centrum.

What qualifications are required for this position?

A completed vocational training in hotel management or prior experience at a hotel reception is required.

What are the primary responsibilities of a Front Office Agent?

Responsibilities include welcoming and attending to guests, conducting check-ins and check-outs, processing guest requests and complaints, organizing room bookings, and collaborating with the housekeeping and service team.

Is language proficiency important for this role?

Yes, proficiency in German and English is required, and any additional language is beneficial.

What are the working hours and contract type for this job?

The position offers an indefinite employment contract with planned working hours.

What benefits are offered to employees in this position?

Benefits include 13 salaries, vacation pay, monthly salary bonuses, up to 30 vacation days, free parking, employee events, and various discount programs.

Are there opportunities for professional development and training?

Yes, there are development opportunities through the company’s LEARN YOUR WAY platform and participation in training workshops.

Is previous experience with hotel booking systems required?

Ideally, candidates should have experience with hotel booking systems (such as Opera) and MS Office.

Will I be working in a team environment?

Yes, collaboration with a team is essential, and the role involves direct contact with guests.

What is the focus of the company culture?

The company emphasizes a people-centered approach and aims to promote a genuine passion for service and performance.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.