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Receptionist

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Accor

10d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should have prior receptionist experience, strong customer service skills, flexible hours, basic IT skills, and a willingness to learn as full training is provided.
  • You will welcome guests, ensure their satisfaction, anticipate needs, manage arrivals and departures, handle communications, and assist with bar and breakfast shifts as needed.

Requirements

  • Previous experience in similar role is preferable.
  • Friendly, approachable with excellent customer service skills.
  • Flexibility in working hours essential
  • Basic IT skills
  • Full training provided

Responsibilities

  • Welcomes guests and takes care of them from their arrival through to departure
  • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
  • Helps encourage customer loyalty by building friendly, personalized relationships
  • Anticipates guests' needs and takes them into consideration
  • Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
  • Handles phone calls, Handles e-mails
  • Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
  • Bar shifts and Breakfasts as per business needs

FAQs

What is the job title for this position?

The job title is Receptionist.

What kind of hotel is Ibis Styles London Ealing?

Ibis Styles London Ealing is a hotel with a Cinema theme.

Is previous experience in a similar role necessary?

Previous experience in a similar role is preferable, but full training will be provided.

What are the primary responsibilities of a Receptionist at this hotel?

The primary responsibilities include welcoming guests, ensuring guest satisfaction, handling phone calls and emails, and completing tasks related to guest arrivals and departures.

What type of working hours can I expect for this role?

The position is a zero hours contract, meaning hours will vary; flexibility in working hours is essential.

What is the hourly pay for this Receptionist position?

The hourly pay for this position is £13.88.

Are there any benefits offered to employees?

Yes, benefits include hotel and food & beverage discounts, free weekend breaks, pension, and other employee discounts.

What is the work schedule for this role?

The work schedule consists of 7.80 hour shifts.

Where is the hotel located?

The hotel is located on Uxbridge Road in Ealing, a 6-minute walk from Ealing Broadway station/Elizabeth Line.

Will I be required to work bar shifts and breakfasts?

Yes, you may be required to work bar shifts and breakfasts as per business needs.

Do we have a referral program?

Yes, we have a referral program for employees.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.