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Full Time Supervisor, Tommy Hilfiger - Lakeside

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PVH Corp.

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have supervisory experience in premium/luxury brands, people management skills, effective communication, adaptability, positivity, and a proactive approach to problem-solving.
  • You will oversee shop floor operations, drive sales, manage personnel, ensure top customer service, communicate promotions, and maintain visual merchandising standards.

Requirements

  • You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to build relationships with ease.
  • You'll be a team player who recognises and celebrates the contributions and achievements of others.
  • You'll be confident in giving feedback that promotes positive behavioral change.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic showing a clear presence on the shop floor.
  • You'll approach all issues with a ‘can do’ approach and act with initiative to find in store solutions.

Responsibilities

  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
  • Participate in weekly management meetings and other staff meetings.
  • Clearly communicate to staff all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers’ an exemplary store journey.
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
  • Focus staff on the importance of quality relationships with internal & external customers.
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  • Work with the management team to build a talent pool for key positions, including possible successors.

FAQs

What is the primary role of a Full Time Supervisor at Tommy Hilfiger?

The primary role of a Full Time Supervisor is to ensure the efficient running of the shop floor, achieving high levels of customer service, sales, and profit while leading and motivating the team.

What qualifications are necessary to apply for this position?

Candidates should have a previous track record in supervisory or specialist roles within a premium or luxury brand, along with people management experience.

Will the Supervisor be responsible for staff management?

Yes, the Supervisor will support the management team by managing all personnel functions and ensuring consistent training on product knowledge and store maintenance.

Is there an emphasis on customer service in this role?

Yes, delivering exemplary customer service is a key responsibility, and fostering positive relationships with both customers and staff is essential.

Are there opportunities for career development in this position?

Yes, the Supervisor will work with the management team to build a talent pool for key positions, including potential successors.

How important are sales targets in this role?

Sales targets are crucial, as the Supervisor is responsible for driving shop floor sales and exceeding store targets while achieving personal sales results.

What kind of work environment can I expect?

You can expect a dynamic and inclusive work environment that values diversity and fosters a sense of belonging among associates.

What is the company’s stance on diversity and inclusion?

PVH is committed to fostering an inclusive and diverse community and considers qualified applicants without regard to various personal characteristics, promoting equality and belonging.

What kind of benefits does PVH offer to its associates?

PVH offers a competitive and comprehensive benefits program aimed at supporting associates both at home and at work, ensuring peace of mind and flexibility.

Is there a focus on teamwork in this role?

Yes, being a team player is essential, as the Supervisor is expected to celebrate the contributions and achievements of others while fostering a collaborative environment.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.