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Global Employee Resource Manager

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Wayfair

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Independence

AI generated summary

  • You need 3-5 years in management and 3+ years in HR, a related degree, strong critical thinking, project management skills, and data analysis experience to excel in this role.
  • You will lead and mentor a team handling talent inquiries, monitor performance and trends, maintain stakeholder relationships, ensure compliance, and drive efficiency in shared services.

Requirements

  • 3-5 years in a Managerial role with 3+ years of Human Resources Management experience (HRBP, HR Shared Services).
  • Bachelor’s degree in Human Resources Management, or related field, or equivalent experience.
  • Strong critical thinking skills with the ability to anticipate second order impacts and offer proactive solutions in advance even when beyond their immediate area of responsibility if necessary.
  • Able to deliver both direct results and results through their teams (e.g., developing their direct reports).
  • Able to partner with and/or deliver outcomes to stakeholders on trends, issues, process improvement as well as escalation resolution and cross collaboration on projects.
  • Strong project management skills (PMP a plus) and demonstrated success in executing complete end to end projects.
  • Experienced in manipulating, analyzing and reporting data while knowing when/how to tailor to specific audiences.

Responsibilities

  • Support, develop and lead a team of ERC Associates and Senior Associates who are responsible for handling talent-related inquiries of moderate complexity.
  • Deliver on OKRs/ KPIs and ensure adherence to Service Level Agreements.
  • Monitor and analyze volume to identify and communicate trends and assist in capacity planning.
  • Coach, mentor, and assist in developing the team, including monitoring, reporting, and driving individual and team performance.
  • Establish and maintain relationships with Talent Partners and stakeholders to seek feedback and identify opportunities.
  • Ensure third party vendors perform according to Service Level Agreements (e.g. Equifax, MetLife).
  • Ensure compliance with Company policies and procedures as well as state, federal and local laws.
  • Drive the ERC shared service vision through continued focus on efficiency and standardization with an emphasis on repeatable, scalable processes.

FAQs

What qualifications are required for the Global Employee Resource Manager position?

The ideal candidate should have 3-5 years in a managerial role with 3+ years of Human Resources Management experience, along with a bachelor's degree in Human Resources Management or a related field.

What are the primary responsibilities of the Global Employee Resource Manager?

The primary responsibilities include supporting and developing a team of ERC Associates, delivering on OKRs/KPIs, monitoring and analyzing volume trends, coaching team members, maintaining relationships with Talent Partners, ensuring compliance with laws and policies, and driving efficiency within the ERC processes.

Is project management experience necessary for this role?

Yes, strong project management skills are required, and having a PMP certification is a plus.

What kind of skills are essential for the Global Employee Resource Manager?

Essential skills include strong critical thinking and analytical skills, the ability to influence and collaborate with senior leaders, and experience in manipulating, analyzing, and reporting data.

How does Wayfair foster a diverse and inclusive workplace?

Wayfair values the collective voices of employees and promotes an environment where unique perspectives are celebrated, ensuring that every individual feels welcomed and included.

Are there growth opportunities within the role?

Yes, this position offers opportunities for rapid growth, constant learning, and dynamic challenges in a supportive environment aimed at professional development.

What is the company's stance on equal opportunity employment?

Wayfair is proud to be an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic.

Will I need to manage third-party vendors in this role?

Yes, ensuring that third-party vendors perform according to Service Level Agreements is part of the responsibilities of the Global Employee Resource Manager.

What types of inquiries will the team handle?

The team will be responsible for handling talent-related inquiries of moderate complexity.

Where is the Global Employee Resource Manager based?

The position can be based at Wayfair's global headquarters in Boston, or in other warehouses or offices throughout the world.

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Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.