FAQs
What is the job title for this position?
The job title is Head of Litigation Operations.
Where is the office located?
The office is located in Leeds, Thorpe Park.
Is flexible working considered for this role?
Yes, flexible working will be considered for this role.
What type of services does Overdales Legal provide?
Overdales Legal is one of the largest providers of specialist debt litigation services in the UK.
What is the primary mission of Overdales Legal?
The mission is to help customers on the path to becoming debt-free, focusing on helping them pay off debts in practical and affordable ways.
What experience is required for the Head of Litigation Operations position?
Demonstrable experience of leading large teams, particularly in a matrix structure, is required.
How many FTE is the contact center the candidate will manage?
The candidate will manage a contact center of 200+ FTE.
Is experience with multi-channel, multi-service teams advantageous?
Yes, managing multi-channel, multi-service teams would be an advantage.
What kind of understanding should the candidate have regarding regulations?
A good understanding of consumer credit, regulatory compliance, and the SRA is necessary.
What is one of the key responsibilities in this role?
One of the key responsibilities is to oversee the voice and admin teams, ensuring operational efficiency.
What benefits are offered in this position?
Benefits include a competitive salary, discretionary annual bonus, flexible benefits, free parking, and life assurance among others.
How many holiday days are provided?
28 days of holiday plus public holidays, with the option to purchase up to an additional 5 days.
What support is available for employee wellbeing?
Wellbeing support and a program of webinars and classes geared towards mindfulness are offered.
What is the company’s culture like?
Overdales Legal promotes a fantastic culture and values strong teams with diverse voices.
When is the application deadline for this position?
The job description does not specify an application deadline; interested candidates are encouraged to apply as soon as possible.