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Industry Support Associate Engineer_ German

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SAP

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Galway

AI generated summary

  • You must be fluent in German and English, possess strong communication and analytical skills, have a proactive attitude, and know MS Office. A degree is needed, and ABAP or healthcare knowledge is a plus.
  • You will address customer incidents, provide updates, analyze issues, collaborate with development, document solutions, and continuously learn about on-premise and cloud solutions.

Requirements

  • Fluent in both German and English (oral/written) to support our growing customer base.
  • Very good communication skills
  • Good analytical and problem-solving skills
  • Proactive work attitude and ability to drive and finalize topics and tasks
  • Knowledge of MS Office Suite
  • Bachelor’s or master’s degree
  • ABAP is a plus
  • Knowledge in the healthcare sector is a plus

Responsibilities

  • Listen to our customers and understand issues described in incidents
  • Foster customer relationships by utilizing real-time channels
  • Provide timely and regular updates as well as solutions according to our Service Level Agreements
  • Reproduce issues in our internal test landscape, perform detailed root cause analysis and resolve known errors
  • Cooperate closely with our colleagues from development testing new or enhanced functionality to ensure high quality of product features
  • Create meaningful documentation of solutions to known issues and consulting questions
  • Willingness to learn continuously and enhance skills beyond own core functional focus
  • A basic understanding of on-premise and cloud-based solutions

FAQs

What is the primary focus of the Industry Support Associate Engineer role?

The primary focus is to make every interaction a positive and valuable experience for customers by understanding their issues and providing timely solutions.

What languages are required for this position?

Fluency in both German and English (oral and written) is required to support our growing customer base.

Is experience in the healthcare sector beneficial for this role?

Yes, knowledge in the healthcare sector is considered a plus for this position.

What educational qualifications are required for the role?

A bachelor’s or master’s degree is required for the Industry Support Associate Engineer role.

Are there opportunities for continuous learning and skill enhancement in this role?

Yes, a willingness to learn continuously and enhance skills beyond one's core functional focus is important and encouraged.

What technical skills are advantageous for this position?

Good analytical and problem-solving skills, knowledge of MS Office Suite, and familiarity with ABAP are advantageous for this role.

What kind of team environment can I expect at SAP?

You can expect a highly collaborative, caring team environment with a strong focus on learning, development, and recognition for individual contributions.

What is the expected travel percentage for this position?

The expected travel for this role is between 0 - 10%.

Does SAP have an inclusive workplace culture?

Yes, SAP is committed to a culture of inclusion and values the unique capabilities that each person brings to the company.

What should I do if I need accommodations during the application process?

If you need accommodation or special assistance to navigate the SAP website or complete your application, you should send an email with your request to the Recruiting Operations Team at Careers@sap.com.

Our purpose is to help the world run better and improve people’s lives.

Technology
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment. #TheBestRu