Logo of Huzzle

Home

Matches

Explore

Manage

IT Specialist

image

Red Bull

19d ago

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Cape Town
    Remote
  • Quick Apply

AI generated summary

  • You need 3+ years in IT support, ITIL v3 knowledge, and skills in Windows, Office, Mac, networking, and security. Strong communication, multitasking, and problem-solving abilities required.
  • You will provide IT support, manage user onboarding, oversee IT security training, handle device rollouts, maintain local infrastructure, and coordinate with vendors for optimal service delivery.

Requirements

  • 3+ years of proven experience in IT support and infrastructure management.
  • Strong knowledge of IT management processes and tools (ITIL v3 experience, ServiceNow or equivalent tool experience appreciated)
  • Solid know how in Microsoft Windows and Office, Mac, Mobile Devices, Networking and Security Services
  • Excellent communication and collaboration skills.
  • Ability to manage multiple tasks and projects effectively.
  • Strong analytical and problem solving skills
  • Team-oriented, self-motivated, and hands-on.
  • Spoken and written English mandatory

Responsibilities

  • Organize and provide day-to-day IT support, maximizing remote service desk use and output, and pushing for fast resolutions as well as meeting/event support if requested.
  • Ensure professional end-user IT onboarding by leveraging and contributing to global standards.
  • Leverage Incident, Request, Problem, Outage, and Change Management processes for local IT services.
  • Ensure professional and regular IT service communication towards end-users.
  • Organize and provide IT security trainings as well as end-user IT service trainings.
  • Administer local end-user account access and permissions in relevant tools and required management and monitoring platforms (e.g., for Workplace or IAM services).
  • Support local infrastructure components in cooperation with second-level support partners.
  • Collaborate on identifying and improving limitations or simplifying current services, processes, and tools for effective and quick alignment with relevant IT peers (local, remote Service Desk, IT Area).
  • Ensure an up-to-date and accurate IT asset inventory within RB standards/tools.
  • Coordinate end-user device rollouts as well as device replacement cycles for client computing hardware, including peripherals (e.g., screens, headsets) and mobile devices.
  • Manages local network infrastructure, including events, in accordance with global standards.
  • Manage local office infrastructure across the life cycle (e.g., printers, meeting room equipment including room booking system, video conferencing devices, office access control, CCTV, and local phones).
  • Coordinate the RMA process for client computing and/or backend-hardware components.
  • Ensures the execution of local project tasks and the deployment of global IT services to achieve the highest level of end-user satisfaction.
  • Support local IT and/or business projects.
  • Align local business needs and demands proactively with the IT Manager, aiming to promote and push for global/regional instead of local IT solutions.
  • Support the IT Manager in terms of IT budget planning.
  • Take over assignments, leveraging global and area-specific project management methods.
  • Coordinate with local IT external vendors and partners (e.g., network cabling, mobile phones, A/V setup,...).

FAQs

What are the main responsibilities of the IT Specialist at Red Bull South Africa?

The IT Specialist will be responsible for providing IT support, managing end-user devices, coordinating local IT projects, and ensuring seamless IT operations while contributing to the continuous improvement of IT services.

What qualifications are needed for the IT Specialist role?

Candidates should have 3+ years of proven experience in IT support and infrastructure management, strong knowledge of IT management processes and tools, and solid know-how in Microsoft Windows, Office, Mac, mobile devices, networking, and security services.

Is prior knowledge of specific IT tools required?

Yes, experience with ITIL v3 and tools like ServiceNow or equivalents is appreciated.

What skills are essential for applicants to possess for this position?

Excellent communication and collaboration skills, the ability to manage multiple tasks effectively, strong analytical and problem-solving skills, and being team-oriented and self-motivated are essential for this role.

What kind of work environment can a candidate expect at Red Bull South Africa?

Red Bull South Africa offers a vibrant and innovative work environment where employees can grow their careers and make a significant impact.

Is any specific language proficiency required for this position?

Yes, spoken and written English proficiency is mandatory.

Will the successful applicant have the opportunity to work on local IT projects?

Yes, the IT Specialist will support local IT and/or business projects as part of their role.

How does Red Bull South Africa handle IT security training for employees?

The IT Specialist will organize and provide IT security trainings as well as end-user IT service trainings.

Are there opportunities for career development within the company?

Yes, employees are encouraged to grow their careers and can expect to be part of a team passionate about pushing boundaries and achieving excellence.

Is this job description reflective of all duties an employee might take on?

No, this job description is not exhaustive and may not cover all potential duties required of the successful applicant.

image

Red Bull

Red Bull Gives Wings to People and Ideas

Retail & Consumer Goods
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Red Bull Gives Wings to People and Ideas. This drives us - and all we do - since 1987. Today, Red Bull operates in over 170 countries selling more than 7.9 billion cans annually and growing! Above all, our people remain the essential ingredient in bringing the Red Bull brand to life. Becoming the #1 energy drink in the world is a journey of passion and hard work. It’s about asking ourselves every day: how can we do it better? Check out our open roles to become part of the world of Red Bull.