FAQs
What is the primary responsibility of an IT Support Analyst in this role?
The primary responsibility is to provide first-line technical support to end-users via phone, email, and in-person.
What kind of technical skills are required for this position?
Candidates should have proven experience with Active Directory administration, Windows Server configuration, Hyper-V, and strong knowledge of Windows operating systems.
Is experience in the manufacturing sector preferred?
Yes, experience as an IT Support Analyst or in a similar role within the manufacturing sector is ideal.
What kind of software applications should the candidate be proficient in?
Candidates should be proficient in Microsoft Office Suite and other common software applications.
Are certifications desirable for this role?
Yes, certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are desirable.
What tools will be used for incident tracking?
All incidents/issues will be recorded via our ticketing system, which is ServiceNow.
Will the IT Support Analyst be involved in onboarding new users?
Yes, the role involves delivering IT induction sessions for new users.
What kind of project work should one expect to undertake?
The IT Support Analyst will undertake project work as identified by the IT manager.
What is the importance of SOX compliance in this role?
Ensuring SOX compliance within the IT function is crucial to maintain regulatory standards and security protocols.
Is experience with remote access support necessary?
Yes, experience with remote access support, including VPNs, is required for this role.
What should the candidate expect regarding team dynamics?
The candidate should be able to work independently and as part of a team, demonstrating strong communication and interpersonal skills.
What is the educational requirement for this position?
A Bachelor's degree in Information Technology, Computer Science, or a related field is required.
Are there any additional responsibilities related to data backup?
Yes, responsibilities include ensuring all system data backups are performed to ensure optimal recovery options.
Is mobile phone support part of the job's responsibilities?
Yes, the role includes mobile phone support, primarily for Apple devices.
What is AMETEK's commitment to its employees and customers?
AMETEK is committed to making a safer, sustainable, and more productive world, employing core values such as Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility.