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IT Support Analyst

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AMETEK

23d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You must have IT support experience, Active Directory and Windows Server knowledge, strong problem-solving skills, and proficiency in common software, networks, and mobile devices. A degree and relevant certifications are desirable.
  • You will provide technical support, conduct IT inductions, manage assets, ensure compliance, oversee backups, deploy hardware, administer VMs, and collaborate with software providers.

Requirements

  • Proven experience as an IT Support Analyst or in a similar role, ideally in the manufacturing sector
  • Confident with Active Directory administration, and Group Policy
  • Windows Server configuration and administration (2016/2022), HyperV
  • Strong knowledge of Windows operating systems
  • Knowledge of cloud services and virtualisation technologies
  • Proficiency in Microsoft Office Suite and other common software applications
  • Experience in supporting and configuring/building laptops and desktops
  • Network switch installation and support, including wireless and LAN support
  • Mobile phone support (mainly Apple devices)
  • Record all incidents/issues via our ticketing system (ServiceNow)
  • Remote access support – VPNs
  • Telephony/VOIP support (MS Teams)
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented with a focus on providing excellent customer service
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Experience with ITIL or other IT service management frameworks (desirable)
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar (desirable)

Responsibilities

  • Provide first-line technical support to end-users via phone, email, and in-person.
  • Deliver IT induction sessions for new users.
  • Directory, printers, telephones and photocopiers.
  • Ensure SOX compliance within the IT function.
  • Ensure all IT procedures and processes are followed; where non-compliance is found ensure that other members of the IT team are informed so that appropriate action can be taken.
  • Ensure all system data backups are performed to ensure best possible recovery.
  • Imaging and deployment of new hardware to the organisation.
  • Maintain an asset inventory of all hardware and software.
  • Run PC audit, collating all PC configurations and software applications.
  • Maintain ERP access, network access and updating security access as per security requests.
  • Liaise with software providers to ensure problems are solved correctly and in a timely manner.
  • Administer Virtual Machines hosted on Hyper-V.
  • Undertake project work as identified by the IT manager.

FAQs

What is the primary responsibility of an IT Support Analyst in this role?

The primary responsibility is to provide first-line technical support to end-users via phone, email, and in-person.

What kind of technical skills are required for this position?

Candidates should have proven experience with Active Directory administration, Windows Server configuration, Hyper-V, and strong knowledge of Windows operating systems.

Is experience in the manufacturing sector preferred?

Yes, experience as an IT Support Analyst or in a similar role within the manufacturing sector is ideal.

What kind of software applications should the candidate be proficient in?

Candidates should be proficient in Microsoft Office Suite and other common software applications.

Are certifications desirable for this role?

Yes, certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are desirable.

What tools will be used for incident tracking?

All incidents/issues will be recorded via our ticketing system, which is ServiceNow.

Will the IT Support Analyst be involved in onboarding new users?

Yes, the role involves delivering IT induction sessions for new users.

What kind of project work should one expect to undertake?

The IT Support Analyst will undertake project work as identified by the IT manager.

What is the importance of SOX compliance in this role?

Ensuring SOX compliance within the IT function is crucial to maintain regulatory standards and security protocols.

Is experience with remote access support necessary?

Yes, experience with remote access support, including VPNs, is required for this role.

What should the candidate expect regarding team dynamics?

The candidate should be able to work independently and as part of a team, demonstrating strong communication and interpersonal skills.

What is the educational requirement for this position?

A Bachelor's degree in Information Technology, Computer Science, or a related field is required.

Are there any additional responsibilities related to data backup?

Yes, responsibilities include ensuring all system data backups are performed to ensure optimal recovery options.

Is mobile phone support part of the job's responsibilities?

Yes, the role includes mobile phone support, primarily for Apple devices.

What is AMETEK's commitment to its employees and customers?

AMETEK is committed to making a safer, sustainable, and more productive world, employing core values such as Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility.

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AMETEK

Solving our customers’ most complex challenges with differentiated technology solutions.

Manufacturing & Electronics
Industry
10,001+
Employees
1930
Founded Year

Mission & Purpose

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $6.0 billion. AMETEK has over 18,500 colleagues at more than 150 operating locations in 30 countries around the world. Our mission is to solve our customers' most complex challenges with differentiated technology solutions. The AMETEK Growth Model combines its four growth strategies of Operational Excellence, Strategic Acquisitions, Global & Market Expansion, and New Product Development, with a disciplined focus on cash generation and capital deployment. By executing the AMETEK Growth Model, the company seeks to generate shareholder value by doubling earnings per share over the course of each business cycle. AMETEK consists of two operating groups, both with highly-differentiated technology and leading positions in niche markets: - Electronic Instruments - a worldwide leader in the design and manufacture of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets. - Electromechanical - a differentiated supplier of automation and precision motion control solutions, and highly engineered electrical interconnects, specialty metals and thermal management systems.