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IT Support Technician (d/f/m) - Shockwave Medical

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Johnson & Johnson

26d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    IT & Cybersecurity

AI generated summary

  • You need 3+ years in technical support, C1 English/German, strong customer service skills, knowledge of end-user devices, Windows Server, helpdesk systems, and adaptability in a fast-paced environment.
  • You will provide desktop support, deploy devices, manage user accounts, maintain IT asset inventory, assist with onboarding/offboarding, and administer cloud services and VoIP systems.

Requirements

  • Minimum of 3 years of experience in first-level technical support.
  • C1 level of English and German proficiency.
  • Must possess strong customer service skills.
  • Knowledge of and experience with: End user devices and associated operating systems; Workstation imaging technologies; Helpdesk ticketing and reporting systems; Windows Server OS platforms and Active Directory.
  • Written and verbal communication skills to communicate effectively at all levels.
  • Ability to work in a fast-paced environment while managing multiple priorities.
  • Operate as a team and/or independently while demonstrating flexibility to changing requirements.

Responsibilities

  • Provide day to day desktop and application support for all end-users.
  • Provision & deploy end-user and other devices such as: Laptops, desktops, Macs, iPads, printers, mobile devices, etc.
  • Provide initial workstation setup and workstation relocation services as required.
  • Perform onboarding and off-boarding activities and maintain supporting documentation.
  • Make updates to IT Client Services documentation as needed.
  • Create and deactivate user accounts in Active Directory (AD) as needed.
  • Manage/monitor IT asset inventory.
  • Assist in maintaining IT asset inventory tracking documentation.
  • Utilize IT Helpdesk ticketing system.
  • Administer cloud-based file services and permissions.
  • Administer Office365 cloud-based products.
  • Administer VoIP phone system.
  • Perform other duties as assigned and occasional weekend work to support IT maintenance activities. These job functions are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel.

FAQs

What is the location for the IT Support Technician position?

The IT Support Technician position is located in Germany.

What company is hiring for the IT Support Technician role?

The position is being offered by Johnson & Johnson for Shockwave Medical Inc.

What are the primary responsibilities of the IT Support Technician?

The IT Support Technician will provide desktop and application support for end-users, provision and deploy devices, perform onboarding and off-boarding activities, manage IT asset inventory, administer cloud-based services, and utilize the IT Helpdesk ticketing system.

What are the minimum experience requirements for this position?

A minimum of 3 years of experience in first-level technical support is required for the IT Support Technician position.

What language proficiency is required for the role?

A C1 level of English and German proficiency is required.

Will the IT Support Technician role involve working on weekends?

Yes, the role may require occasional weekend work to support IT maintenance activities.

What type of skills are essential for this position?

Strong customer service skills, effective communication skills, and the ability to manage multiple priorities in a fast-paced environment are essential for this role.

Is there any specific technical knowledge required for this position?

Yes, knowledge and experience with end-user devices, workstation imaging technologies, Helpdesk ticketing systems, Windows Server OS platforms, and Active Directory are required.

How do I apply for the IT Support Technician position?

You can apply through the Johnson & Johnson careers website or reach out to the Talent Acquisition Team for further instructions.

Is there support for candidates with disabilities during the application process?

Yes, candidates are encouraged to contact the company’s representative for severely disabled employees or inform the recruiter during the application process if they require support.

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Johnson & Johnson

Hospitals and Health Care

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Profound Change Requires Boldness. Johnson & Johnson is the largest and most diversified healthcare products company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world.