FAQs
What is the primary responsibility of the Key Account Manager?
The primary responsibility of the Key Account Manager is to achieve territory sales targets, build relationships with internal and external customers, develop new customers, monitor competitor activities, handle customer complaints, and track customer usage patterns.
What qualifications are required for the Key Account Manager position?
A Bachelor’s degree in Science, Commerce, Engineering (Electronics/Electrical/Instrumentation) or Optometry is required, and an MBA is a plus. Additionally, a minimum of 5-6 years of working experience in sales, with at least 3-4 years of experience in the medical device, healthcare, or ophthalmology industry, is necessary.
What are the key functions of this role related to sales targets?
The Key Account Manager is responsible for ensuring the achievement of annual sales targets through the right product mix on a quarterly basis and achieving 100% sales targets on a monthly and quarterly basis.
How does the Key Account Manager contribute to market expansion?
The Key Account Manager contributes to sustainable market expansion by upgrading existing customers to premium products, conducting regular product demos, and effectively managing equipment deals to ensure no outstanding issues in the market.
Will the Key Account Manager need to conduct scientific programs and meetings?
Yes, the Key Account Manager is expected to develop sound product knowledge and conduct scientific programs regularly, such as CME and roundtable meetings.
What is the company's stance on diversity and equal opportunity employment?
Johnson & Johnson is an equal opportunity employer and values diversity. The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Is there a specific focus on customer satisfaction in this role?
Yes, the Key Account Manager is responsible for managing customer complaints and working towards ensuring absolute customer delight as part of their duties.
What tools or metrics will the Key Account Manager need to use for reporting?
The Key Account Manager will need to maintain field reporting discipline, timely submission of reports, and keep records of competitor and JJSV sales data in the market.
Does this position require attending operating theatres (OTs)?
Yes, the Key Account Manager is expected to attend OTs regularly to understand customer needs and ensure customer satisfaction.
What kind of environment does Johnson & Johnson offer for professionals?
Johnson & Johnson offers a supportive environment for professionals to work with passionate individuals and empowers them to drive their own careers.