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Loro Piana, Assistant Client Advisor - Beverly Hills

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Loro Piana

16d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Beverly Hills

AI generated summary

  • You need 2+ years luxury retail sales experience, Microsoft Office proficiency, attention to detail, teamwork skills, and ability to lift 40 pounds.
  • You will provide expert assistance to clients, maintain product knowledge, build relationships, support CRM initiatives, promote new products, assist with store displays, and provide operational support to ensure seamless operations.

Requirements

  • 2+ years of sales or sales support experience, preferably in a luxury retail environment.
  • Proficient in Microsoft Office, SAP, and other digital tools.
  • Excellent attention to detail, customer service, and teamwork skills.
  • General knowledge of sales, operations, and inventory.
  • Ability to lift and move up to 40 pounds.

Responsibilities

  • Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
  • Support the sales team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
  • Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
  • Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
  • Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
  • Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
  • Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
  • Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

FAQs

What is the general purpose of the Assistant Client Advisor position at Loro Piana?

The general purpose of the Assistant Client Advisor position at Loro Piana is to support the sales team in ensuring an elevated shopping experience by providing exceptional support, coordinating client inquiries, utilizing product expertise, managing transactions, and assisting in various operational tasks.

What are the key responsibilities of an Assistant Client Advisor at Loro Piana?

The key responsibilities of an Assistant Client Advisor include facilitating the sales process, providing exceptional hospitality, supporting the sales team with expert assistance and product knowledge, building client relationships, supporting CRM initiatives, promoting new products, maintaining store displays, and providing operational and administrative support to client advisors.

What skills and abilities are required for the Assistant Client Advisor role at Loro Piana?

The skills and abilities required for the Assistant Client Advisor role at Loro Piana include 2+ years of sales or sales support experience in luxury retail, proficiency in Microsoft Office and other digital tools, attention to detail, customer service skills, teamwork skills, general knowledge of sales, operations, and inventory, and the ability to lift and move up to 40 pounds.

What benefits and compensation does Loro Piana offer to employees in the Assistant Client Advisor position?

Loro Piana offers a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, mental health support, product discounts, exclusive LVMH discounts, and tailored perks. The compensation for the Assistant Client Advisor position at Loro Piana falls within a salary range of $20 to $23 USD per hour, with flexibility to recognize expertise, performance, and tenure.

Retail & Consumer Goods
Industry
1001-5000
Employees
1924
Founded Year

Mission & Purpose

Loro Piana operates in the luxury goods industry making uncompromised quality its mission and offering a complete selection of ready-to-wear, accessories and gifts made in Italy with the finest raw materials. It reaches its customers through a global retail network, on loropiana.com and in select specialty stores. Loro Piana boasts six generations of experience in the production of top-end textiles and is an industry leader, thus guaranteeing a total control of all manufacturing processes.