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Manager, Attractions Operations - Duty and Project

  • Job
    Full-time
    Mid Level
  • Orlando

AI generated summary

  • You should have a bachelor's degree preferred, 3+ years in hospitality supervision, theme park management experience preferred, or a combination of education and experience.
  • You will manage daily park operations, handle emergencies, ensure staffing and safety, improve service levels, assist with special events, and drive projects to completion.

Requirements

  • Bachelor’s degree in related field is preferred.
  • 3+ years hospitality industry supervisory experience required.
  • Previous hospitality industry management experience with Theme Park experience preferred.
  • Or equivalent combination of education and experience.

Responsibilities

  • Manages the daily operation of an assigned park as the Attractions Duty Manager. Responds to ride evacuations, incidents and downtimes while making the proper notifications to Sr. Leadership as needed. Works with venue leadership teams to ensure proper staffing levels, RV availabilities, capacity needs and Leadership presence are in effect daily. Provides feedback to leaders on performance, giving direction on how to handle, solve and prevent situations. Ensures that attractions are operating safely and efficiently on a day-to-day basis while providing direction and support to the Attractions Management Team. Indirectly manages frontline Team Members (including exempt leaders) through field presence, monitoring for quality, service, and safety compliance. First responder to emergency situations and evacuations to help make critical and timely decisions to ensure Guest and Team Member safety, to include post follow-up discussions with Senior Leadership.
  • Conducts walks with venue leaders to understand ways to improve service levels. Develops and maintains positive relationships with business partners, in conjunction with venue management, to provide operational support and ensure departmental goals are met.
  • Assists with Special Events (including marquee events) and Productions that impact the Attractions by providing park coverage support. Represents Attractions Operations as needed in Special Event and Production planning meetings with key counterparts and communicates expectations and needs to the full Attractions Team.
  • Works closely with Attractions Operations Directors and other Senior Leaders to help drive projects through to completion as needed. At times, works with counterparts including Facilities, Creative, Project Managers, etc. to identify and drive solutions for an assigned project to satisfy the operational requirements set forth from the project needed. Oversees Duty Manager training meetings, updates to policy and procedures, documents, and communication regarding updates to the Duty Manager program.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

FAQs

Do we support remote work?

Yes, we have limited remote opportunities available within specific departments, but many positions, including this one, require in-person collaboration a minimum of three days per week.

What are the primary responsibilities of the Manager, Attractions Operations?

The primary responsibilities include managing the daily operation of the assigned park as the Attractions Duty Manager, ensuring guest and team member satisfaction, responding to ride evacuations and incidents, and partnering with other departments to drive projects to completion.

Is previous theme park experience required for this position?

While previous hospitality industry supervisory experience is required, theme park experience is preferred but not mandatory.

What level of education is preferred for this position?

A Bachelor's degree in a related field is preferred for this role.

How many years of experience are needed for the Manager, Attractions Operations position?

A minimum of 3+ years of supervisory experience in the hospitality industry is required.

What does the role entail in terms of emergency situations?

The Manager will serve as the first responder to emergency situations and evacuations, making critical decisions to ensure the safety of guests and team members and conducting post-follow-up discussions with Senior Leadership.

Will I be managing a team directly?

Yes, you will indirectly manage frontline team members and exempt leaders through field presence, offering guidance and support on quality, service, and safety compliance.

Are there any specific safety responsibilities associated with this position?

Yes, you will actively participate in Environmental, Health & Safety responsibilities by adhering to established policies and procedures, as well as engaging in team member involvement activities.

What kind of events will the Manager support?

The Manager will assist with Special Events and Productions that impact Attractions by providing park coverage support and representing Attractions Operations in planning meetings.

Is there an opportunity for career progression in this role?

Yes, this position offers an opportunity for career development within the organization, especially through involvement in project management and leadership responsibilities.

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?