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Manager - Learning Design in Global Learning and Knowledge Management

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American Express

1mo ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Education & Teaching
  • Brighton & Hove

AI generated summary

  • You need 3+ years in Adult Education, strong project management skills, stakeholder collaboration, strategic thinking, and the ability to lead cross-functional teams in a fast-paced environment.
  • You will lead design and implementation of global learning journeys, collaborate with leaders, manage projects, oversee instructional designers, and assess learning program effectiveness.

Requirements

  • Minimum Qualifications:
  • Previous Learning Design and/or Delivery experience supporting GS is preferred
  • Minimum 3 years’ experience in Adult Education
  • Strong project management experience
  • Results Driver: Track record of successfully managing multiple projects at once successfully
  • Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands
  • Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and to bring together competing priorities and ultimately drive business results
  • Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver
  • Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure

Responsibilities

  • Lead the overall design and implementation of multiple, global new hire journeys and continuing education
  • Collaborate with strategic and operational leaders
  • Lead the resource planning for assigned design deliverables and maintain strong project planning practices
  • Serve as central point of contact and people leader for Instructional Designers
  • Work across internal/external partners to ensure timelines are met
  • Partner with internal SMEs to create effective learning experiences
  • Partner with Knowledge Management to ensure CHC articles are leveraged and embedded within the learning journey
  • Coordinate the facilitation of ‘Train the Trainer’ programs
  • Proactively assess learning success and report on the impact and effectiveness of varying programs

FAQs

What is the primary role of the Manager - Learning Design at American Express?

The primary role involves leading the design and implementation of global new hire journeys and continuing education for Global Travel & Lifestyle Services.

What type of experience is preferred for this position?

Previous Learning Design and/or Delivery experience supporting Global Servicing (GS) is preferred.

How many years of experience in Adult Education is required?

A minimum of 3 years' experience in Adult Education is required for this role.

What kind of project management experience is necessary?

Strong project management experience is essential, including the ability to manage multiple projects successfully.

How does the company prioritize and support employee well-being?

The company prioritizes employee well-being through various benefits, including comprehensive health insurance, financial support, and mental health services.

Is there a focus on collaboration in this role?

Yes, the role emphasizes exceptional stakeholder management and requires effective collaboration with global senior leaders and business partners.

What are the working arrangements for this position?

The position offers a flexible working model, including hybrid, onsite, or virtual arrangements based on role and business needs.

Are there opportunities for career development within the company?

Yes, there are numerous career development and training opportunities available for employees.

What is included in the benefits package offered by American Express?

The benefits package includes competitive base salaries, bonus incentives, comprehensive health benefits, flexible working arrangements, and generous paid parental leave policies.

Is a background verification check required for employment?

Yes, an offer of employment is conditioned upon the successful completion of a background verification check, in compliance with applicable laws and regulations.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.