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Manager Platform Operations - TEMPORARY UNTIL 30th of September 2026

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adidas

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
    Business, Operations & Strategy
  • Amsterdam

AI generated summary

  • You must have strong organizational and communication skills, project management experience, analytical abilities, e-com knowledge, change management experience, and fluency in English; a second language is a plus.
  • You will drive testing and training for digital commerce, manage end-to-end flows, coordinate with teams, ensure timely delivery, resolve issues, and support system enhancements and implementations.

Requirements

  • Extremely strong organizational, communication & planning skills - flexibility to handle multiple tasks and business partners. Ability to work in deadline driven environment. Strong Project Management skillset required
  • Experience working with stakeholders at various seniority levels as well as subject matter experts across various functions (developers, business stakeholders, product and marketing teams, etc.)
  • Focused on achieving results & confident to take on accountability to deliver to expectations.
  • Advanced analytical skillset.
  • Comprehensive understanding of operational process mapping. Experience in e-com, ideally across multiple areas in the e-com journey
  • Pro-active approach to work & a go-getter mindset
  • Ability to influence and collaborate effectively – proven ability to navigate and be effective in matrix organizations.
  • Dynamic and adaptable – can quickly and effectively assimilate and drive change, quick to learn new systems and tools Understanding of IT landscape is a plus.
  • Experience with Change Management & ERP-system knowledge, Testing & User Training
  • Strong understanding of an organization fulfilment strategy & fulfilment challenges. Experience in the e-com order management, fulfilment and post-sales areas is a plus.
  • BA / BS in Business, Supply Chain, Economics or related field
  • 4-5 years professional experience (experience in digital/eCommerce, business development, operations, logistics, or finance).
  • Fluency in written and spoken English is required; at least one other European language would be beneficial.

Responsibilities

  • Your core responsibility is to drive the Testing & Training workstream for our Digital Partner Commerce and e-com channels. Coordinating, executing, pushing and tracking Testing & Training activities in cooperation with the TR4M (ERP) project team and the respective business functions are a few examples of what is expected from this role. Your objective is to ensure that the system landscape changes that come with TR4M (ERP) are duly tested and validated so we can successfully launch the program, and our Digital Partner Commerce and e-commerce consumer journey and internal operational processes can continue to flow with excellence. You will have exposure to the end-to-end Digital Partner Commerce and e-commerce flows and are tasked to ensure we maintain smooth, seamless journeys all the way from the moment a consumer places an order online till delivery of the order and all post-sales processes. This means you will be the spider in the web owning the E2E flows, interfacing with all the different internal functions that are each responsible for a piece of the puzzle (such as Fulfilment Operations and Partner Operations teams, Finance, Risk Management, Supply Chain Management, Transportation, Order management Team, Consumer Service team). You add value by ensuring all tests, tools, processes and trainings are delivered on-time, with quality and in line with expected business outcomes. Starting with defining of test cases, followed by order placements and validation of the complete cycle until returns being processed. You will manage and translate the adidas needs related to TR4M (ERP) to external tech and service partners (middleware providers) and ensure prioritization on needed developments on their roadmaps. Delivery system enhancements and significant change requests within boundaries of time, cost & quality. Examples consist of price feed changes and potential order-flow feed changes. Support Partner Program Platform Growth team & translate testing requirements and timelines on TR4M (ERP) into future partner roadmap and enhancement pipeline. Alongside driving Testing & Training activities for the TR4M-project, you support the Digital Partner Commerce and e-com Fulfillment teams with supporting day-to-day issue resolution for existing capabilities and features with operations and product teams, by identifying, logging, and tracking issues that impact the customer delivery and return experience. Support on challenges with E2E order flow, order status flow, reporting, consumer email communication, data on labels and overall validity issues impacting consumer journey. Support projects in new system implementation by ensuring a proper risk mitigation plan, full control of order flow and lead the coordination of issue resolution (status, reporting, data on label, etc.) and identify issues that will impact our customers.

FAQs

What is the duration of this position?

This is a temporary position until the 30th of September 2026.

What is the primary responsibility of the Manager Platform Operations?

The primary responsibility is to drive the Testing & Training workstream for Digital Partner Commerce and e-com channels, ensuring that system changes are tested and validated.

What kind of experience is required for this role?

A minimum of 4-5 years of professional experience in digital/eCommerce, business development, operations, logistics, or finance is required.

What kind of educational background is preferred for this position?

A BA/BS in Business, Supply Chain, Economics, or a related field is preferred.

Are there any language requirements for this job?

Fluency in written and spoken English is required; at least one other European language would be beneficial.

What skills are necessary for success in this role?

Strong organizational, communication, planning, analytical skills, and experience with change management, ERP systems, testing, and user training are necessary.

Where is the job located?

The job is located in Amsterdam, NH, Netherlands.

Is this role focused only on operational processes?

No, while operational processes are a key focus, the role also involves collaborating with various stakeholders and translating business needs to technical partners.

What are the key relationships involved in this role?

Key relationships include teams from TR4M (ERP) Change Management, eCommerce Digital Operations, Partner Program Operations, and various internal and external partners.

How does adidas support diversity in the workplace?

adidas celebrates diversity, supports inclusiveness, and encourages individual expression in the workplace. They do not tolerate harassment or discrimination.

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adidas

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Fashion & Arts
Industry
10,001+
Employees
1949
Founded Year

Mission & Purpose

adidas is a multinational sportswear company that designs, manufactures, and sells a wide range of athletic and lifestyle products, including footwear, apparel, and accessories. As one of the leading sportswear brands in the world, their products cater to various sports and activities, aiming to provide athletes and consumers with high-quality and innovative gear to enhance their performance and lifestyle. Their ultimate mission is to be the best sports brand in the world, with a focus on creating products that combine cutting-edge technology and design to meet the evolving needs of athletes and consumers. Their purpose is to inspire and enable people to harness the power of sports in their lives, fostering a culture of creativity, sustainability, and inclusivity. Through collaborations with athletes, teams, and influencers, as well as initiatives for social and environmental responsibility, adidas strives to make a positive impact on communities and contribute to a healthier and more active world.

Benefits

  • Bonus program – based on short term incentives

  • Long-Term Incentive (LTI) plan for senior management and Executive Board members

  • Adidas Stock Purchase Plan