FAQs
What are the primary responsibilities of the Operating Partner (General Manager) position?
The primary responsibilities include overseeing all restaurant operations, ensuring excellent guest service, managing staffing needs, controlling the daily profit and loss, handling financial and administrative duties, and maintaining high standards of cleanliness and food quality.
Is prior experience required for this position?
Yes, a minimum of 3 years of experience as a salaried manager in full-service, casual dining establishments is required.
What kind of work environment can I expect?
You can expect a dynamic work environment that emphasizes teamwork, guest satisfaction, and maintaining a warm and hospitable atmosphere.
Is there a specific educational requirement for this role?
Yes, a Bachelor’s Degree or an equivalent combination of education and experience is required.
Will I be involved in staff hiring and training?
Yes, as the Operating Partner, you will directly impact the interviewing, hiring, and training of employees.
What is the focus regarding guest service in this role?
The focus is on ensuring excellent guest service that meets or exceeds expectations while promoting suggestive selling techniques.
Are there any specific financial responsibilities associated with this position?
Yes, you will be responsible for all financial duties including invoices and reporting, as well as developing and controlling the restaurant's operating budget.
Will I need to work all shifts?
Yes, managing all shifts is a key responsibility, which involves daily decision-making and staff support.
What skills are essential for this position?
Essential skills include leadership, coaching, motivation of the team, and some exposure to profit and loss management and sales building.
How does the position impact the restaurant's success in terms of sales?
The Operating Partner is responsible for maximizing table turnover, sales per guest, and sales per hour to meet P&L and expense goals.