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Operational Coordinator

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University Hospital Southampton NHS Trust

16d ago

  • Job
    Full-time
    Junior & Mid Level
  • Healthcare
  • Southampton

AI generated summary

  • You must have a degree or equivalent experience, NHS administration knowledge, IT proficiency, strong communication skills, and the ability to manage workloads and complex issues.
  • You will coordinate patient journeys, manage pathways and resources, support operational issues, lead service improvements, analyze data, and communicate with stakeholders to enhance care.

Requirements

  • Skills and Competencies
  • Essential criteria
  • Attention to detail
  • Data analysis
  • Report writing
  • People management
  • Communication
  • Qualifications, Knowledge And Experience
  • Essential criteria
  • Educated to degree level or possessing an equivalent level of experience, training, and knowledge
  • Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
  • Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures
  • Ability to analyse and interpret performance report information
  • Organisational knowledge of admin procedures and working processes
  • Ability to work under own initiative
  • Proven ability to work to deadlines, prioritise and multitask
  • Able to manage fluctuating demands on the post in calm and logical manner
  • Desirable criteria
  • Courses/further study attended to demonstrate evidence of personal development
  • Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
  • Awareness of health service policy in relation to Trust access targets
  • Experience in a supervisory role
  • Patient Administration System (for example eCamis, LUNA, CHARTS) trained
  • Service Improvement training
  • Knowledge of medical terminology
  • International Computer Driving Licence (ICDL)
  • Trust Values
  • Essential criteria
  • Patients First
  • Always Improving
  • Working Together

Responsibilities

  • Key Responsibilities
  • To deputise for the operational managers and access manager as required.
  • Be responsible for the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
  • To ensure that patient pathways are managed in line with Trust and National reporting standards and that all documentation is maintained in line with information governance principles.
  • To support the operational management team with day-to-day operational issues.
  • Take a project lead role as required on service improvement projects in line with patient services centre objectives.
  • Operational management: to act as part of the overall care group management team, supporting service management initiatives
  • Take a project lead role as required on service improvement projects in line with the care group transformation objectives
  • In conjunction with the operational managers and access manager, assist with outpatient and inpatient resource coordination. Be responsible for initiating corrective action to meet key access targets liaising with consultants and outpatient staff according to service pressures
  • Support care group validation of patient pathways to monitor activity and scope areas for service improvement. This will include highlighting areas of concern and identifying data quality issues at specialty level
  • Analyse RTT data and produce regular reports to monitor care group performance against national and local targets
  • Effectively communicate complex data or sensitive information to a range of key stakeholders where there might be barriers to understanding (internal and external to the care group) using persuasion and negotiation skills to work towards required outcomes and being solution focused
  • To assist the operational team with budget management of non-pay resources used by all the teams
  • Be innovative and proactive to consider cost savings that have minimal to no impact on quality of care.

FAQs

What is the focus of the Operational Coordinator role?

The focus of the Operational Coordinator role is to manage patient pathways effectively and support the operational management team with day-to-day operational issues within the Child Health Care Group.

Is this position open to applicants outside the Hampshire & Isle of Wight NHS system?

No, this position is only open to applicants from the Hampshire & Isle of Wight NHS system, which includes specific trusts within that area.

What qualifications are needed for this role?

The ideal candidate should be educated to degree level or possess an equivalent level of experience, training, and knowledge, along with previous NHS administration experience.

What type of skills are essential for the Operational Coordinator?

Essential skills include attention to detail, data analysis, report writing, effective communication, and the ability to manage fluctuating demands.

Are there opportunities for career development in this role?

Yes, the role provides learning and development opportunities to help you achieve your career aspirations within the NHS.

What specific software skills are required for the position?

Competence in IT systems, including a good level of keyboard skills and familiarity with Microsoft Office (Word, Excel, Outlook), is required.

What are the key responsibilities of the Operational Coordinator?

Key responsibilities include ensuring the smooth running of patient journeys, managing patient pathways, supporting service improvement projects, and analyzing performance data.

What is the working environment like at University Hospital Southampton?

University Hospital Southampton is one of the largest acute teaching Trusts in England, located in an attractive area with a supportive working environment that prioritizes employee development and well-being.

Is there a project lead role involved in this position?

Yes, the Operational Coordinator will take a project lead role on service improvement projects in line with patient services center objectives.

What is the holiday entitlement for employees in this role?

Employees are entitled to a minimum of 35 days paid holiday (pro rata) in addition to the NHS benefits.

University Hospital Southampton NHS Trust

🏥 #NHS careers @UHSFT 🌡 Putting patients first 🤝 Working together 🔬 Always improving #LeadingTheWay

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

University Hospitals Southampton NHS Foundation Trust (UHS) offers a broad range of healthcare services, including specialized and emergency care, to the community. Their ultimate mission is to provide exceptional patient care, support, and treatment through innovation and excellence. UHS aims to improve health outcomes and enhance the patient experience by fostering a dedicated, skilled workforce and implementing advanced medical practices.

Benefits

  • Staff Discounts

    Receive discounts for major retailers and experiences with the Blue Light card, plus other salary sacrifice schemes.

  • 24/7 Wellbeing Support

    You can access impartial, confidential advice from qualified counsellors for many different issues.

  • Cycle to work

    Keep active with tax-free bikes and save up to 30% on cycling gear.

  • Park & Ride

    The Adanac Health & Innovation Campus provides a park and ride service.

  • Training & development

    We support development from entry level apprenticeships through to post doctoral research.

  • On-site Facilities

    Access to free gym membership, numerous eateries and bespoke gardens at our Southampton General site

  • Childcare support

    Support and advice is available to all employees on any childcare related issue.

  • Savings on childcare

    Access to childcare vouchers and our fee direct scheme.