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Pearl Club Manager (Front Office )| Waldorf Astoria Dubai Palm Jumeirah

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Hilton

Oct 16

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai

Requirements

  • Degree in Hospitality Management or a related field preferred.
  • Experience: 3-5 years of experience in hospitality, particularly in guest services, food and beverage management, or front office operations, within a luxury hotel environment.
  • Strong leadership and team management skills.
  • Excellent interpersonal and communication skills, with a focus on guest satisfaction.
  • Ability to manage budgets, understand financial reports, and control costs.
  • A keen eye for detail and a passion for luxury service.
  • Knowledge of luxury hotel operations and VIP guest expectations.
  • Multitasking abilities and the capacity to work under pressure.
  • Fluency in English and additional languages are an asset.

Responsibilities

  • Oversee the entire Pearl Club operation to maintain high luxury standards
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Welcome and interact with VIP guests, ensuring all their needs are met and providing personalized services.
  • Build strong relationships with repeat guests, high-tier loyalty members, and other VIP guests.
  • Maintain an atmosphere of calm and luxury, with an emphasis on hospitality and attention to details.
  • Resolve any guest complaints or issues promptly and professionally to ensure maximum satisfaction.
  • Set departmental objectives, work schedules, policies, and procedures.
  • Monitor the appearance, standards, and performance of the Pearl Club Team with an emphasis on training and teamwork.
  • Ensure Pearl Club Team have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Conduct regular staff meetings, provide feedback, and ensure staff are aware of luxury service standards
  • Manage staff performance issues in compliance with company policies and procedures
  • Manage the budget, monitor costs, and ensure profitability without compromising guest experience.
  • Track and report on expenses, inventory, and guest occupancy for forecasting and budgetary purposes.
  • Recruit, manage, train and develop the Pearl Club team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
  • Coordinate with the culinary, food and beverage department to develop and update lounge menus according to guest preferences and hotel standards.
  • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards.
  • Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Pearl Club.
  • Prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
  • Build strong relationships with repeat guests, high-tier loyalty members, and other VIP guests.
  • Ensure that the Pearl Club complies with all health, security, fire regulations safety, and food handling regulations.

FAQs

What is the main responsibility of a Pearl Club Manager?

The main responsibility of a Pearl Club Manager is to ensure the smooth and efficient operation of the executive lounge, delivering exceptional service to VIPs, high-tier loyalty members, and other premium guests while managing a team and handling guest relations.

What qualifications are preferred for the position of Pearl Club Manager?

A degree in Hospitality Management or a related field is preferred for the position of Pearl Club Manager.

What experience is required for this role?

The Pearl Club Manager should have 3-5 years of experience in hospitality, particularly in guest services, food and beverage management, or front office operations within a luxury hotel environment.

Is leadership experience necessary for this position?

Yes, strong leadership and team management skills are essential for the role of Pearl Club Manager.

What are the key skills needed for a Pearl Club Manager?

Key skills needed include excellent interpersonal and communication skills, the ability to manage budgets and understand financial reports, a keen eye for detail, multitasking abilities, and fluency in English.

Are there specific responsibilities related to guest relations for the Pearl Club Manager?

Yes, the Pearl Club Manager is responsible for welcoming and interacting with VIP guests, ensuring all their needs are met, providing personalized services, and building strong relationships with repeat guests and high-tier loyalty members.

How does the Pearl Club Manager handle customer complaints?

The Pearl Club Manager resolves customer complaints by conducting thorough research of the situation and implementing the most effective resolution, authorizing revenue allowances when alternative solutions have been offered.

What is the approach to staff training and development in this role?

The Pearl Club Manager is responsible for recruiting, managing, training, and developing the Pearl Club team, ensuring they have current knowledge of hotel products, services, and luxury service standards through continuous training and feedback.

Does the role involve budget management?

Yes, the Pearl Club Manager manages the budget, monitors costs, and ensures profitability without compromising guest experience, while tracking and reporting on expenses and inventory for forecasting and budgetary purposes.

What are the working hours for a Pearl Club Manager at this hotel?

The working hours for a Pearl Club Manager may vary based on operational needs, including the possibility of shift work to cover peak times and guest demands.

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Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay