FAQs
What is the job title for this position?
The job title is Product Support Consultant, gTech.
Where can I choose to work for this role?
You can choose to work in either Hyderabad, Telangana, India or Gurugram, Haryana, India.
What are the minimum qualifications required for this position?
The minimum qualifications include a Bachelor’s degree or equivalent practical experience, with 2 years of experience in a technical project management or customer-facing role.
What preferred qualifications should candidates ideally have?
Candidates should have 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies, as well as experience in operations management.
What will be my responsibilities as a Product Support Consultant?
Responsibilities include delivering outstanding customer service, troubleshooting and resolving issues, analyzing data to create action plans, partnering with Sales and cross-functional teams, and providing insights for product and process improvements.
Is previous experience in a client-facing role necessary?
Yes, 2 years of experience in a client-facing role is preferred.
What kind of technical skills are needed for this job?
Experience with analytics, SQL, and understanding customer-side web technologies are important technical skills for this role.
Will I be working independently or as part of a team?
You will be working as part of a team, collaborating with cross-functional partners, including Sales, to improve the customer journey.
Does Google promote diversity and inclusion in the hiring process?
Yes, Google is proud to be an equal opportunity workplace and is committed to diversity and inclusion.
How does the company support employees with disabilities?
Google considers accommodations for applicants with disabilities and offers a form for applicants to specify their needs.