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Program Manager, Insights, Selling Partner Communities

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Amazon

28d ago

  • Job
    Full-time
    Mid Level
  • Consulting
    Business, Operations & Strategy
  • Seattle

AI generated summary

  • You need 3+ years in program management and process improvement, advanced Excel and SQL skills, data-driven decision-making, cross-functional team experience, and strong stakeholder management.
  • You will analyze seller feedback, manage improvement projects, develop timelines, implement process enhancements, and document seller pain points and outcomes across teams.

Requirements

  • 3+ years of program or project management experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience using data and metrics to determine and drive improvements
  • Experience working cross functionally with tech and non-tech teams
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

Responsibilities

  • Work closely with product managers, program managers and team leaders to identify and prioritize seller pain points through data analysis and customer feedback.
  • Manage projects aimed at addressing seller pain points, coordinating efforts across multiple teams within the Seller Partner Services organization.
  • Develop and maintain project plans, timelines, and success metrics for seller experience initiatives.
  • Collaborate with business teams to define process improvements, leveraging existing systems where possible and proposing new solutions when needed.
  • Create and maintain documentation of seller pain points, improvement initiatives, and their outcomes.

FAQs

What type of projects will the Program Manager be involved in?

The Program Manager will manage projects aimed at addressing seller pain points, coordinating efforts across multiple teams within the Seller Partner Services organization.

What qualifications are needed for the Program Manager position?

The basic qualifications include 3+ years of program or project management experience, experience in defining and implementing process improvement initiatives using data and metrics, advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL, and experience working cross-functionally with tech and non-tech teams.

What is the focus of the Selling Partner Communities (SPC) organization?

The SPC organization focuses on building lasting connections with Selling Partners, fostering community engagement, understanding Selling Partners' perceptions, and advocating for their experience selling on Amazon.

What tools or skills should candidates be proficient in?

Candidates should have advanced proficiency in Excel (including Pivot Tables and VLookUps) and SQL, as well as experience using data and metrics to drive improvements.

How does Amazon support diversity and inclusion in the workplace?

Amazon is committed to a diverse and inclusive workplace and is an equal opportunity employer, not discriminating based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

What type of documentation is expected from the Program Manager?

The Program Manager is expected to create and maintain documentation of seller pain points, improvement initiatives, and their outcomes.

What is the compensation range for this position?

The base pay for this position ranges from $66,800/year in the lowest geographic market to $142,800/year in the highest geographic market, with total compensation including equity and other benefits.

What experience is preferred for candidates applying for the Program Manager role?

Preferred qualifications include 3+ years of driving end-to-end delivery and communicating results to senior leadership, experience in stakeholder management, and experience building processes and managing project schedules.

How does Amazon accommodate applicants with disabilities during the hiring process?

Amazon provides accommodations for applicants with disabilities during the application and hiring process, including support for interviews and onboarding. Further information can be found on their accommodations page.

Will the job posting remain open until the position is filled?

Yes, the position will remain posted until filled. Applicants are encouraged to apply via the internal or external career site.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.