FAQs
What is the main responsibility of the Support Program Manager?
The main responsibility of the Support Program Manager is to optimize Distributor performance and identify areas for improvement within the Distributor Support Program.
What regions will the Program Manager oversee?
The Program Manager will oversee the support performance of distributors across the Middle East, APAC, and ANZ regions.
What qualifications are required for this position?
A degree in a technical or management discipline or extensive experience in program management in a similar role is required, along with good technical knowledge and experience with Fortinet products and technologies.
Is proficiency in multiple languages necessary for this role?
While excellent command of English (written and spoken) is required, proficiency in additional languages is considered a plus.
What are the key skills needed for this role?
Key skills include exceptional organizational abilities, strong negotiation and communication skills, analytical and problem-solving skills, and the ability to adapt to changing priorities.
What type of work environment can one expect in this role?
The role requires the ability to work both independently and collaboratively in a team-oriented environment.
Will the Program Manager need to handle customer inquiries?
Yes, the Program Manager will handle incoming and outgoing inquiries from distributors, sales teams, and other Fortinet departments.
Is a Fortinet Certified Professional (FCP) certification preferred?
Yes, having an FCP certification is preferred for candidates applying for this position.
How important is it for the candidate to have a customer-oriented mindset?
A customer-oriented mindset is crucial; the candidate should be self-motivated, reliable, and proactive in addressing partner inquiries.
Will the Program Manager be responsible for facilitating meetings?
Yes, the Program Manager will efficiently facilitate team and partner meetings as part of their responsibilities.