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Program Manager -Support

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Fortinet

18d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Dubai

AI generated summary

  • You must have strong organizational skills, technical knowledge of Fortinet products, a relevant degree or experience, customer focus, excellent communication, and problem-solving abilities.
  • You will enhance team standards, track performance, manage partner relations, facilitate meetings, handle inquiries, and identify training needs for partners, ensuring effective program execution.

Requirements

  • Exceptional organizational skills, with a strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Good technical knowledge and experience with Fortinet products and technologies; FCP (Fortinet Certified Professional) certification preferred.
  • Degree in a technical or management discipline or extensive experience in program management in a similar role.
  • Customer-oriented mindset; self-motivated, reliable, and proactive.
  • Excellent command of English (written and spoken); proficiency in additional languages is a plus.
  • Strong negotiation, communication, and presentation skills.
  • Experience working with global enterprise and carrier vendors.
  • Ability to work both independently and collaboratively in a team-oriented environment.
  • Adaptability to changing priorities and evolving demands.
  • Strong analytical and problem-solving skills to effectively manage shifting timelines and requirements.

Responsibilities

  • Establish, manage, and continuously improve team standards and procedures.
  • Implement Fortinet’s methodology and enforce program standards effectively.
  • Set targets, track progress, and foster a high-performance culture centered on teamwork, service excellence, and ownership of partner inquiries.
  • Create and maintain reports and documentation, including customer surveys, ticket reports, and reviews, reaching out to customers when necessary.
  • Administer entries on the community board.
  • Efficiently facilitate team and partner meetings.
  • Manage relationships with partners and other stakeholders, serving as the primary point of contact.
  • Plan and execute distributor onboarding, monthly meetings, and performance scorecards.
  • Handle incoming and outgoing inquiries from distributors, sales teams, and other Fortinet departments.
  • Identify and address the training and technical support needs of partners.

FAQs

What is the main responsibility of the Support Program Manager?

The main responsibility of the Support Program Manager is to optimize Distributor performance and identify areas for improvement within the Distributor Support Program.

What regions will the Program Manager oversee?

The Program Manager will oversee the support performance of distributors across the Middle East, APAC, and ANZ regions.

What qualifications are required for this position?

A degree in a technical or management discipline or extensive experience in program management in a similar role is required, along with good technical knowledge and experience with Fortinet products and technologies.

Is proficiency in multiple languages necessary for this role?

While excellent command of English (written and spoken) is required, proficiency in additional languages is considered a plus.

What are the key skills needed for this role?

Key skills include exceptional organizational abilities, strong negotiation and communication skills, analytical and problem-solving skills, and the ability to adapt to changing priorities.

What type of work environment can one expect in this role?

The role requires the ability to work both independently and collaboratively in a team-oriented environment.

Will the Program Manager need to handle customer inquiries?

Yes, the Program Manager will handle incoming and outgoing inquiries from distributors, sales teams, and other Fortinet departments.

Is a Fortinet Certified Professional (FCP) certification preferred?

Yes, having an FCP certification is preferred for candidates applying for this position.

How important is it for the candidate to have a customer-oriented mindset?

A customer-oriented mindset is crucial; the candidate should be self-motivated, reliable, and proactive in addressing partner inquiries.

Will the Program Manager be responsible for facilitating meetings?

Yes, the Program Manager will efficiently facilitate team and partner meetings as part of their responsibilities.

Our mission is to secure people, devices, and data everywhere.

Technology
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Fortinet is a cybersecurity company that provides network security solutions to businesses, organisations, and governments worldwide. Their core focus is on delivering comprehensive and integrated security solutions to protect against various cyber threats, such as malware, ransomware, data breaches, and other advanced cyberattacks. Fortinet offers a wide range of products and services, including firewalls, intrusion prevention systems, secure access solutions, cloud security, and more, to safeguard their clients' networks and data. Their ultimate mission is to provide robust and proactive cybersecurity measures to help their customers defend against evolving threats and ensure the resilience of their digital infrastructure. Fortinet's purpose is to secure the digital world, offering cutting-edge technologies and expertise to support their clients in achieving a secure and reliable digital environment, fostering trust, and enabling businesses to operate securely in the ever-changing cyber landscape.

Benefits

  • Competitive salary and incentive compensation, stock awards, health and welfare benefits.

  • A 401(k) savings plan with a company match.

  • Paid time off and wellness programs.

  • We recognize outstanding performers as “FortiChamps” with cash and stock awards.