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Resource Coordinator

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Eaton

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Manassas

AI generated summary

  • You need a high school diploma or GED, 3+ years in customer service or project coordination, strong computer and communication skills, and the ability to lift up to 50 pounds.
  • You will coordinate staffing, manage orders and invoicing, update job schedules, ensure compliance with customer requirements, and handle administrative tasks for the District Operations Center.

Requirements

  • Basic Qualifications:
  • High School Diploma or GED equivalent
  • 3+ years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment
  • Must be authorized to work in the United States without company sponsorship now and in the future
  • No relocation is being offered for this position. Only candidates residing within a 50-mile radius of location listed in the job description will be considered. Active duty military candidates are exempt from this requirement.
  • Preferred Qualifications:
  • Associate’s degree from an accredited institution
  • Knowledge of power distribution, control products, as well as field service practices and procedures, employee relations and quality programs.
  • Position Criteria:
  • Occasionally required to lift/carry/push/pull up to 50 pounds
  • Strong computer skills
  • Strong communication skills

Responsibilities

  • The Resource Coordinator is a pivotal position to the District Operations Center’s success. Resource Coordinators work with all stakeholders, internal and external, to understand the details of the job to coordinate staffing and consequent customer entrance requirements, materials and test equipment orders, and manage time entry.
  • In this position you will:
  • Be responsible for appropriate resource planning of field service employees within Salesforce
  • Manage order entries, invoicing, and oversee all financial coordination tasks.
  • Review Salesforce time entry and manage unassigned time- any jobs without purchase orders assigned time to jobs once they were received
  • Update job schedule due to customer changes, emergency work, and schedule changes
  • Schedule warranty, emergency, and productive jobs
  • Obtain necessary test equipment and materials based on job requirements
  • Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
  • Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
  • Provide clear project details and customer expectations on work to be performed
  • Complete work order requirements and update when orders can be invoiced
  • Participate in backlog meeting reviews
  • Maintain strong communication with sales engineers, Sales, and customers
  • Handles administrative tasks of District Operations Center- shipping and receiving, ordering test equipment or materials needed of job sites

FAQs

What is the expected salary range for the Resource Coordinator position?

The expected annual salary range for this role is $77,625.00 - $113,850.00 a year.

What are the basic qualifications required for this job?

The basic qualifications include a High School Diploma or GED equivalent, 3+ years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment, authorization to work in the U.S. without company sponsorship, and residency within a 50-mile radius of the job location.

Are there any preferred qualifications for candidates?

Yes, preferred qualifications include an Associate’s degree from an accredited institution and knowledge of power distribution, control products, as well as field service practices and procedures.

What key responsibilities does the Resource Coordinator have?

Key responsibilities include appropriate resource planning within Salesforce, managing order entries and invoicing, updating job schedules, obtaining necessary test equipment, ensuring compliance with customer entrance requirements, and maintaining communication with stakeholders.

What skills are necessary for the Resource Coordinator role?

Necessary skills include strong computer skills, strong communication skills, and the ability to occasionally lift/carry/push/pull up to 50 pounds.

Is relocation offered for this position?

No, relocation is not offered for this position. Only candidates residing within a 50-mile radius of the job location will be considered, except for active duty military candidates.

Are there any opportunities for second chance employment?

Yes, Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with applicable laws.

How can candidates request a disability-related accommodation?

Candidates can request a disability-related reasonable accommodation by calling 1-800-836-6345 to discuss their specific needs. Only accommodation requests will be accepted by this phone number.

What benefits does Eaton provide to employees?

Eaton provides various Health and Welfare benefits, Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options depend on eligibility factors.

What kind of work environment can a Resource Coordinator expect?

The Resource Coordinator position is pivotal to the District Operations Center's success, requiring frequent interaction with internal and external stakeholders and management of various logistical details related to field service operations.

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Eaton

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges. Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.