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Sales and Training Manager - Membership

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Sam's Club

29d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Williamstown

AI generated summary

  • You need a bachelor's in business or 4 years in sales/retail, plus 1 year of B2B sales experience.
  • You will drive membership growth, train associates, promote membership benefits, ensure compliance, manage documentation, and enhance customer engagement through cross-functional collaboration.

Requirements

  • Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field.
  • 1 year’s sales experience in business to business sales.

Responsibilities

  • Drives membership in the assigned club by communicating goals results and feedback
  • Ensures signage is updated
  • Ensures all marketing collateral and signage related to membership programs is up to date
  • Completes and maintains required documentation and forms
  • Enables associate membership engagement by working cross-functionally with members managers and associates to identify training gaps and needs
  • Ensures training plans and materials are efficient
  • Provides information on membership benefits
  • Promotes the value of company products and services
  • Teaches associates to process and sell memberships upgrades and credit accounts
  • Communicates relevant information on membership events both inside and outside of the club
  • Assists associates with the proper execution of membership plans to support achieving membership sales
  • Directs club membership goals by selling memberships in the field and in the club using various techniques for example cold calling outside appointments membership drives
  • Communicates with current and prospective members
  • Educates members on membership types programs and benefits
  • Identifies and matches member or prospective member needs with appropriate membership benefits services or product solutions
  • Responds to membership questions and concerns
  • Encourages membership renewals
  • Assists with member account decisions
  • Demonstrates exemplary actions and workload execution by modeling and training processes to associates providing on-the-job training in the work area and sales floor teaching new technology and tool functionality delivering new program rollout training and providing continuous learning and process improvement opportunities
  • Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
  • Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and ensuring diversity awareness
  • Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices
  • Respect the individual: Builds high-performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
  • Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
  • Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
  • Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us creating a sense of belonging eliminating waste participating in local giving
  • Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent
  • Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
  • Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and long-term priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
  • Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
  • Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

FAQs

What is the job title for this position?

The job title is Sales and Training Manager - Membership.

What are the primary responsibilities of the Membership Representative?

The Membership Representative is responsible for driving membership, providing exceptional customer service, training associates, promoting membership benefits, and ensuring compliance with company policies.

Is a college degree required for this position?

Yes, a Bachelor's degree in business, communications, or a related field is required, or alternatively, 4 years of experience in sales, retail, or a related field.

What type of experience is preferred for this role?

Supervisory experience is preferred for this position.

What is the salary range for the Membership Representative position?

The annual salary range for this position is $52,000.00 to $75,000.00.

Are there performance bonuses associated with this position?

Yes, there are performance-based bonuses and additional compensation may include Regional Pay Zone adjustments based on location.

What type of benefits are offered to associates?

Benefits include health coverage (medical, vision, dental), financial benefits (401(k), stock purchase, life insurance), paid time off, short-term and long-term disability, and education benefits through the Live Better U program.

What qualities or skills are sought in a successful candidate?

Successful candidates should thrive in fast-paced environments, be multi-taskers, have strong teaching and training abilities, possess leadership qualities, prioritize member satisfaction, and have problem-solving skills.

Where is the primary location for this job?

The primary location for this job is 2080 No. Blackhorse Pike, Williamstown, NJ 08094-9128, United States of America.

Is customer service a significant aspect of this role?

Yes, providing exceptional customer service to members is a top priority in this role.

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Sam's Club

Expect something special.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Sam’s Club (NYSE: WMT) is a warehouse club with 597 locations across the U.S. and Puerto Rico. A Sam's Club membership more than pays for itself with exclusive savings on the things you need, the things you love, and all sorts of unexpected things. Check out our membership benefits on www.SamsClub.com. In addition to the leading national brands, Sam's Club also carries Member's Mark, an exclusive, premium-quality private brand. Member's Mark products are exclusive designs that use top-of-the-line materials and the highest quality ingredients to make sure you get the best quality and value at members-only prices. Every year, we promote approximately 20,000 associates to jobs with more responsibility and higher pay. We also offer associate benefits like paid parental leave for full-time associates, additional support for adoptive families, 401(k) savings, health/dental/vision plans, associate stock purchase plans, associate discounts and more.

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