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Selling Supervisor

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Lutz

AI generated summary

  • You must drive sales, focus on customer experience, support company initiatives, utilize technology, engage with clientele, and maintain store standards while providing feedback to management.
  • You will drive sales, execute company initiatives, engage with clients, support team training, and uphold store standards while embracing new technology and community outreach.

Requirements

  • Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
  • Proactively drives business through focusing on the customer at the core of all decisions
  • Supports company initiatives
  • Participates in team training to execute business results
  • Utilizes "More Ways to Shop" to drive business results and supports use of new technology
  • Represents the customer experience expectations in store
  • Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
  • Champion of RL core values
  • Supports a collaborative environment with the customer at its core
  • Engages in networking to start to build a clientele
  • Provides on going feedback to Management on successes and opportunities
  • Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
  • Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
  • Provides necessary feedback to Management on category opportunities or needs.
  • Ensures sales floor and all store standards are met at all time.

Responsibilities

  • Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
  • Supports the store in the execution of company initiatives
  • Supports and participates in team training to execute business results
  • Creative in thinking of new way to engage clients and reach out to a wider client base
  • Is the ideal representative of the customer experience expectations in store
  • Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
  • Engages in store client initiatives and community outreach
  • Champion of RL core values
  • Embraces RL "More ways to shop" and new technology
  • Supports a collaborative environment with the customer at its core
  • Engages in networking and sourcing talent
  • Provides on going feedback to Management on successes and opportunities
  • Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home
  • Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores
  • Maintains exceptional productivity standards through store execution
  • Upholds all company policies and procedures
  • Provides necessary feedback to Management on category opportunities or needs
  • Ensures sales floor and all store standards are met at all time

FAQs

What are the primary responsibilities of a Selling Supervisor at Ralph Lauren?

The primary responsibilities include executing strategic plans to ensure profitability, managing tasks and priorities for the sales associate team, delivering sales and profit performance, and supporting store initiatives.

Is previous retail experience required for this position?

While specific experience requirements may vary, retail experience is generally preferred, as the role involves understanding sales dynamics and customer engagement.

How does a Selling Supervisor contribute to team training?

A Selling Supervisor participates in team training sessions to ensure that business results are executed effectively and helps develop the skills of the sales associate team.

What values does Ralph Lauren emphasize in this role?

Ralph Lauren emphasizes core values such as inclusion, collaboration, and delivering an exceptional customer experience.

Does the Selling Supervisor role involve engaging with clients outside the store?

Yes, the role involves engaging in store client initiatives and participating in community outreach to broaden customer engagement.

What tools and technologies should a Selling Supervisor be familiar with?

A Selling Supervisor should be familiar with "More Ways to Shop," including new technologies like Gladly, Click to Zoom, JRNI, and methods for broadening customer accessibility such as QR codes and digital catalogs.

How is success measured in this position?

Success is measured by the ability to achieve daily, weekly, and monthly sales goals, drive business through customer engagement, and uphold store standards.

Who does the Selling Supervisor report to?

The Selling Supervisor is part of the Store Management team and reports directly to store management.

Is networking a part of the Selling Supervisor's responsibilities?

Yes, engaging in networking to build a clientele is an important aspect of the Selling Supervisor's role.

What expectations exist for maintaining store standards?

The Selling Supervisor is responsible for ensuring that the sales floor and all store standards are met at all times.

“Be anything you want to be. And be many things.” – Ralph Lauren

Fashion & Arts
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Ralph Lauren is a globally renowned fashion brand that epitomises timeless elegance and iconic style. With a rich heritage spanning several decades, Ralph Lauren has become synonymous with luxury and sophistication. The brand offers a wide range of products, including clothing, accessories, fragrances, and home furnishings, all reflecting impeccable craftsmanship and attention to detail. Known for its classic designs and impeccable quality, Ralph Lauren has established itself as a symbol of refined taste and effortless sophistication. With a commitment to delivering exceptional products and exceptional customer experiences, Ralph Lauren continues to inspire and captivate fashion enthusiasts around the world.