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Senior Key Account Manager (Amazon)

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Dyson

9d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need 5+ years in key account management, e-commerce experience, strong negotiation skills, attention to detail, and the ability to collaborate in a matrixed environment.
  • You will drive P&L performance, optimize budgets, build partnerships, lead negotiations, manage merchandising, create sales forecasts, plan events, oversee agencies, report on performance, and provide operational support.

Requirements

  • At least 5 years’ experience as a Key Account Manager, with hands-on E-Commerce expertise in a wholesale environment (marketplaces/pureplay retailer experience is a plus).
  • Proven skills in forecasting, promotional planning, budget management, merchandising, and negotiations.
  • Experience navigating matrixed organisations and aligning with global/regional brand guidelines.
  • A commercial focus with a solution-oriented, proactive mindset and a positive attitude.
  • Strong communication skills to engage internal teams, external partners, and senior stakeholders.
  • A sharp eye for detail, particularly in digital settings, with a track record of consistent execution.
  • Adaptability and a collaborative, low-ego attitude to work seamlessly between strategic and operational tasks.

Responsibilities

  • Driving P&L performance by meeting monthly, quarterly, and annual commercial targets.
  • Optimising budgets across onsite media and co-marketing campaigns to maximise ROAS.
  • Building strong, strategic partnerships with external stakeholders to unlock new business opportunities.
  • Leading negotiations to find win-win solutions that drive mutual success.
  • Managing merchandising plans, working with agencies, marketing teams, and partners.
  • Creating and aligning sales forecasts and trade plans to achieve targets.
  • Planning and executing key commercial events with cross-functional teams.
  • Overseeing external agencies to deliver optimal account performance.
  • Reporting on account performance and providing insights for continuous improvement.
  • Providing operational support to address priority shifts and ensure seamless execution.

FAQs

What are the main responsibilities of the Senior Key Account Manager (Amazon) at Dyson?

The main responsibilities include driving P&L performance, optimising budgets, building strategic partnerships, leading negotiations, managing merchandising plans, creating sales forecasts, executing commercial events, overseeing external agencies, reporting on account performance, and providing operational support.

What qualifications are required for this role?

A minimum of 5 years’ experience as a Key Account Manager with E-Commerce expertise, proven skills in forecasting, promotional planning, budget management, and negotiations, experience in matrixed organisations, a commercial focus, strong communication skills, attention to detail, and adaptability.

Is there a focus on teamwork in this position?

Yes, the role emphasizes collaboration across cross-functional teams and engagement with internal teams and external partners to achieve common goals.

What benefits does Dyson offer to employees in this role?

Dyson offers a performance-related bonus, company-paid life assurance, discounts on Dyson machines, a competitive pension scheme, additional holiday purchases, 27 days of holiday plus statutory bank holidays, an electric vehicle scheme, private medical insurance, an employee assistance program, digital GP services, and fertility treatment support.

Is there a particular mindset or attitude that is valued for this role?

Yes, a solution-oriented, proactive mindset and a positive attitude are highly valued for this position, along with adaptability and a collaborative, low-ego approach.

What type of environment should candidates expect to work in?

Candidates should expect a fast-paced, dynamic, and collaborative work environment that encourages innovation and continuous improvement.

Does Dyson encourage diversity and inclusion in its hiring process?

Yes, Dyson is an equal opportunity employer and welcomes applications from all backgrounds, making employment decisions without regard to diversity dimensions such as race, gender, age, and more.

Are there opportunities for career growth within the company?

Yes, Dyson values progress and offers opportunities for professional development and growth within the organization.

What is the focus of the E-Commerce team at Dyson?

The E-Commerce team focuses on optimising the online customer journey and delivering winning strategies across E-Commerce accounts to drive growth.

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Dyson

Manufacturing & Electronics
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.