FAQs
What is the primary responsibility of a Senior Medical Secretary in the Head & Neck team?
The primary responsibility is to provide secretarial support for consultants and junior medical staff, including audio typing and managing clinical correspondence.
What skills are required for this position?
A significant level of initiative in organizing workload, decision-making according to departmental policy, and excellent typing skills with a low error rate are required.
How does the Senior Medical Secretary manage consultant schedules?
The Senior Medical Secretary manages consultants' diaries, books meetings, and takes minutes where appropriate.
What system is used for arranging patient appointments?
The Patient Administration System (PAS) is used to arrange new and follow-up patient appointments.
Is cross-cover for secretarial staff during absence required?
Yes, the Senior Medical Secretary is expected to provide cross cover for the secretarial team during annual leave and sickness.
Does the Trust have a commitment to diversity and inclusion?
Yes, the Trust is committed to diversity and has been recognized for its best practices in diversity and inclusion.
What type of work environment does the Royal Wolverhampton NHS Trust offer?
The Trust offers a supportive working environment that is committed to creating flexible working arrangements to suit staff needs.
How can I contact the Team Leader for further details or an informal visit?
You can contact Team Leader Sue Prince at the email address s.prince2@nhs.net or by telephone at 01902 481921.
What are the Trust's recent achievements in terms of ratings and awards?
The Trust has been rated as "Good" by CQC and has received awards such as The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
What type of inquiries will a Senior Medical Secretary handle?
They will handle inquiries from patients and staff, including resolving more complex queries appropriately.