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Senior Medical Secretary

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • Wolverhampton

AI generated summary

  • You must manage workloads, type correspondence accurately, liaise with the team leader, manage diaries, handle patient inquiries, provide coverage, and assist with new procedures and tech.
  • You will provide secretarial support, manage diaries, arrange patient appointments, resolve inquiries, and cover for team absences while ensuring departmental priorities and policies are met.

Requirements

  • The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy.
  • To type all correspondence relating to out patients and in patients, including typing of departmental correspondence, with a low rate of errors and to meet Trust turnaround targets.
  • Regularly liaising with Team Leader to ensure departmental priorities are met.
  • Managing consultant’s diaries, booking meetings and taking minutes where appropriate.
  • Arrange patients new and follow up appointments as required using PAS system and liaison with appropriate departments.
  • Receive enquires from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate.
  • To provide cross cover for secretarial team during annual leave and sickness.
  • Co-operate with the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System (PAS), assisting team leads with implementation.

Responsibilities

  • Providing secretarial support for the consultants, junior medical staff in the team with particular responsibility for audio typing and cross cover for leave as delegated by Team Leader.
  • The post holder will be required to demonstrate a significant level of initiative in organising their workload and in making decisions and taking action in accordance with departmental policy.
  • To type all correspondence relating to out patients and in patients, including typing of departmental correspondence, with a low rate of errors and to meet Trust turnaround targets.
  • Regularly liaising with Team Leader to ensure departmental priorities are met.
  • Managing consultant’s diaries, booking meetings and taking minutes where appropriate.
  • Arrange patients new and follow up appointments as required using PAS system and liaison with appropriate departments.
  • Receive enquires from patients and staff, resolving enquiries of a more complex nature and dealing with as appropriate.
  • To provide cross cover for secretarial team during annual leave and sickness.
  • Co-operate with the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System (PAS), assisting team leads with implementation.

FAQs

What is the primary responsibility of a Senior Medical Secretary in the Head & Neck team?

The primary responsibility is to provide secretarial support for consultants and junior medical staff, including audio typing and managing clinical correspondence.

What skills are required for this position?

A significant level of initiative in organizing workload, decision-making according to departmental policy, and excellent typing skills with a low error rate are required.

How does the Senior Medical Secretary manage consultant schedules?

The Senior Medical Secretary manages consultants' diaries, books meetings, and takes minutes where appropriate.

What system is used for arranging patient appointments?

The Patient Administration System (PAS) is used to arrange new and follow-up patient appointments.

Is cross-cover for secretarial staff during absence required?

Yes, the Senior Medical Secretary is expected to provide cross cover for the secretarial team during annual leave and sickness.

Does the Trust have a commitment to diversity and inclusion?

Yes, the Trust is committed to diversity and has been recognized for its best practices in diversity and inclusion.

What type of work environment does the Royal Wolverhampton NHS Trust offer?

The Trust offers a supportive working environment that is committed to creating flexible working arrangements to suit staff needs.

How can I contact the Team Leader for further details or an informal visit?

You can contact Team Leader Sue Prince at the email address s.prince2@nhs.net or by telephone at 01902 481921.

What are the Trust's recent achievements in terms of ratings and awards?

The Trust has been rated as "Good" by CQC and has received awards such as The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

What type of inquiries will a Senior Medical Secretary handle?

They will handle inquiries from patients and staff, including resolving more complex queries appropriately.

Science & Healthcare
Industry
5001-10,000
Employees
1994
Founded Year

Mission & Purpose

The Royal Wolverhampton NHS Trust offers a wide range of healthcare services, including acute and emergency care, elective surgery, and outpatient services. Their ultimate mission is to provide outstanding care for their patients, ensuring high standards of safety, effectiveness, and compassion. The Trust is dedicated to improving health outcomes and enhancing the quality of life for the communities they serve through innovation, patient-centered care, and continuous improvement.