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Store Manager

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lululemon

8d ago

  • Job
    Full-time
    Junior Level
  • Perth

AI generated summary

  • You must be eligible to work legally, flexible with scheduling, have 1 year of people management experience, and ideally 2 years in retail management. A high school diploma or higher is preferred.
  • You will lead a diverse team, manage hiring and training, ensure a great guest experience, handle operations and P&L, and foster community relationships while promoting an inclusive culture.

Requirements

  • Eligibility
  • Legally eligible to work in the jurisdiction of the store which you are assigned to, or willing to work abroad if necessary.
  • Availability
  • Willing to work a flexible schedule.
  • Other Willingness Requirements
  • Willing to work as part of a team and also complete work independently or alone
  • Willing to move through a store for most of a shift to help guests and accomplish work
  • Experience
  • 1 year people management experience
  • Job Assets (i.e., nice to have; not required)
  • Education: High School or Secondary School diploma, equivalent or above
  • Education: Bachelor’s degree or equivalent
  • Experience: 2 years retail or sales specific management experience

Responsibilities

  • Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
  • Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
  • Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
  • Manage the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
  • Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth.
  • Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
  • Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
  • Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.
  • Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions.
  • Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Address emergent issues, including guest escalations and emergency requests.
  • Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
  • Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.
  • Establish supportive and productive relationships with all team members, focusing on personal and professional development.
  • Collaborate with in-store team members to ensure optimal guest experience that values guests’ time and support store operations.
  • Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
  • Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labour (including recruiting and training/development).
  • Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
  • Accountable for controllable budget; labor hours; annual sales plan target.
  • Leadership role directly responsible for all store employees (may delegate some aspects of management).

FAQs

What are the core responsibilities of a Store Manager at lululemon?

The core responsibilities include leadership and people management, guest experience and community engagement, operations management, and working collaboratively with team members to drive business results and enhance guest experiences.

What qualifications are needed to apply for the Store Manager position?

Applicants should have at least 1 year of people management experience. A high school diploma is required, and a bachelor's degree or equivalent along with 2 years of retail or sales specific management experience is preferred but not mandatory.

Is it necessary to work a flexible schedule as a Store Manager?

Yes, willingness to work a flexible schedule is required for this position.

What kind of work environment does lululemon promote?

lululemon promotes an inclusive and diverse work environment that values and celebrates differences, supporting a respectful and engaging culture for all team members and guests.

How does lululemon support the professional development of Store Managers?

lululemon supports professional development by providing ongoing learning opportunities, direct feedback, coaching, mentoring, career path guidance, and engaging in career discussions to reinforce growth.

What responsibilities does a Store Manager have concerning budget management?

A Store Manager is accountable for the controllable budget, including labor hours and annual sales plan targets, and is responsible for managing the store’s profit and loss (P&L) in accordance with goals.

What are the expectations around guest experience for a Store Manager?

Store Managers are expected to lead by example to ensure a great guest experience, assess guest needs, provide technical product education, and handle guest escalations and emergency requests effectively.

Are there any specific requirements regarding the store location for applicants?

Yes, applicants must be legally eligible to work in the jurisdiction of the store they are assigned to or be willing to work abroad if necessary.

How does lululemon recognize and reward its employees?

lululemon recognizes and rewards employees through team-based bonus programs, competitive base pay, paid time off, employee discounts, fitness/yoga classes, and various personal and professional development programs.

Can Store Managers work independently in their role?

Yes, while collaboration with the team is essential, Store Managers must also be willing to complete certain tasks independently or alone as necessary.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers