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Store Manager, Calvin Klein O2 Outlet

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PVH Corp.

16d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • London

AI generated summary

  • You must have retail experience, strong people management skills, effective communication, adaptability, and the ability to resolve conflicts while inspiring trust and collaboration on the shop floor.
  • You will drive sales performance, manage staff training, optimize inventory, ensure visual standards, analyze reports, and foster a positive customer experience while achieving company goals.

Requirements

  • - Extensive experience in connecting to consumers in a brand retailer is essential.
  • - You'll have previous retail operations, budgeting, planning and sales.
  • - You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • - You'll be an effective communicator with the ability to cultivate belonging.
  • - You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • - You are courageous in giving feedback that promotes positive behavioral change.
  • - You adapt fast and work with pace.
  • - You are energetic and inspire trust showing a clear presence on the shop floor.

Responsibilities

  • - Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
  • - Identifying opportunities and collaborate with others in order to grow the business or improve performance.
  • - Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • - Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • - Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
  • - Analyzing store level reports and creating action plans to improve results.
  • - Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
  • - Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
  • - Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
  • - Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
  • - Make commitments and decisions on available information even under stressful and changing conditions.
  • - Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
  • - Coordinate appropriate action plans while considering consequences and budget decisions.
  • - Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
  • - Create energy and excitement around shared goals and values.

FAQs

What is the role of the Store Manager at Calvin Klein O2 Outlet?

The Store Manager plays a key role in achieving operational standards, leading the team, fostering a positive store experience, and driving sales while ensuring compliance with company goals and standards.

What are the main responsibilities of the Store Manager?

Responsibilities include partnering with the management team to achieve sales goals, fostering a positive store environment, ensuring execution of visual merchandising standards, managing recruitment and training, analyzing performance reports, and setting challenging yet attainable service and financial goals.

What qualities and experience are needed to become a Store Manager?

Candidates should have extensive experience in connecting with consumers in a retail environment, previous experience in retail operations, budgeting, planning, sales, and effective people management skills.

What type of training and support will be provided to the Store Manager?

The Store Manager will receive ongoing training and coaching for employees, with support in daily, weekly, and monthly sessions to ensure proper documentation and performance improvement.

Is there a focus on diversity and inclusion within the company?

Yes, PVH is committed to fostering an inclusive and diverse community of associates, believing they are enhanced by all forms of diversity and encouraging applications from individuals regardless of their background.

How does the company approach customer service?

The company prioritizes exceptional customer service, emphasizing the importance of treating all customers and staff with fairness and consistency while inspiring the team to deliver an unparalleled shopping experience.

Do we offer benefits to our employees?

Yes, PVH offers a competitive and comprehensive benefits program designed to support associates both at home and at work.

How important is teamwork in this role?

Teamwork is essential as the Store Manager collaborates with the management team and staff to build business opportunities, achieve goals, and create a supportive work environment.

Will the Store Manager have a visible presence in the store?

Yes, the Store Manager is expected to have a clear presence on the shop floor, inspiring trust and actively engaging with both customers and staff.

What is the company's approach to adaptability in retail?

The company values individuals who can adapt quickly to changes in the retail environment, emphasizing the importance of being nimble to remain relevant in today’s ever-evolving landscape.

PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.