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Team Administrator

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Dorset HealthCare University NHS Foundation Trust

27d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Southampton

AI generated summary

  • You must be detail-oriented, work well under pressure, have communication skills, and be able to handle database tasks. Flexibility for evening and weekend shifts is essential. DBS check required.
  • You will provide confidential administrative support, manage calls, assist distressed clients, deliver excellent customer care, and work collaboratively in a high-pressure environment.

Requirements

  • Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
  • The successful applicant will need to be able to work one evening shift per week (12-8pm) and Saturdays on a rota basis.
  • You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information and previous experience of working in a busy office environment.
  • You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
  • Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
  • Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Responsibilities

  • Ensure a confidential, efficient and comprehensive administrative service is provided to the Steps2Wellbeing clients and staff.
  • Evidence a flexible response to service needs.
  • Think creatively.
  • Manage a high volume of calls.
  • Occasionally handle distressed clients.
  • Provide a high level of customer care.
  • Work accurately under pressure.
  • Remain calm and courteous.
  • Cooperate well as part of a team.

FAQs

What is the duration of the contract for the Team Administrator position?

The contract is a fixed term until March 2026.

Are there full-time and part-time positions available for this role?

Yes, we are looking for both a full-time and a part-time Team Administrator.

What are the working hours for the full-time Team Administrator?

The full-time candidate will work Monday to Friday, with Saturdays and evenings by rota.

What is the weekly hour commitment for the part-time Team Administrator?

The part-time candidate will work 22.5 hours per week, with evenings and Saturdays by rota.

Will I need to work evenings and weekends?

Yes, you will need to be available for one evening shift per week (12-8pm) and Saturdays on a rota basis.

Is there a training period before starting the role?

Yes, training will take place in the office before transitioning to a hybrid work model.

What skills and experience are necessary for this position?

The successful applicant should have good customer care communication skills, attention to detail, experience in a busy office environment, and the ability to manage calls and handle distressed clients effectively.

Will I need to undergo a DBS check for this role?

Yes, employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which will be covered by the Trust.

What is the work environment like at Dorset HealthCare?

Dorset HealthCare offers a dynamic and inclusive work environment focused on empowering individuals and promoting diversity.

Who can I contact for further details about this position?

You can contact Yasmin Falkner, the Admin Coordinator, at yasmin.falkner1@nhs.net or by phone at 02380 272 000.

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Dorset HealthCare University NHS Foundation Trust

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.