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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must liaise with various stakeholders, maintain accurate records, manage appointments using SystmOne, and prioritize workloads effectively.
  • You will manage communications, maintain records, book appointments using SystmOne, organize workloads, and monitor clinic rotas and waiting times.

Requirements

  • Liaison via written or telephone communication with therapy staff, parents/carers, school staff, health professionals and other service users as needed
  • To accurately maintain records including computerised systems, databases and spreadsheets
  • Using the electronic patient record system, SystmOne, book, cancel and rebook patient appointments, manage clinic rotas (and adjust clinic times as required by therapists) and ensure that waiting times are monitored and adhered to
  • To organise and prioritise routine and non-routine workload

Responsibilities

  • Liaison via written or telephone communication with therapy staff, parents/carers, school staff, health professionals and other service users as needed
  • To accurately maintain records including computerised systems, databases and spreadsheets
  • Using the electronic patient record system, SystmOne, book, cancel and rebook patient appointments, manage clinic rotas (and adjust clinic times as required by therapists) and ensure that waiting times are monitored and adhered to
  • To organise and prioritise routine and non-routine workload

FAQs

What is the total weekly working hours for the Team Administrator position?

The position requires 37.5 hours of work per week.

Is there an option to work from home?

Yes, there is an option to work from home one day a week.

What type of skills are essential for this role?

Strong interpersonal and communication skills, excellent organizational abilities, time management, and prioritizing skills are essential for this role.

Who will the Team Administrator be communicating with?

The post holder will be a first point of contact for health and education professionals, parents/carers of patients, and other service users accessing the service.

What kind of administrative support will be provided in this role?

The role involves providing high-quality 'back room' administrative support to team leaders and speech and language therapists, including maintaining records and managing patient appointments.

What electronic systems will the Team Administrator use?

The Team Administrator will use the electronic patient record system, SystmOne, to manage patient appointments and clinic rotas.

What is the organizational culture at Dorset HealthCare?

Dorset HealthCare fosters an inclusive workplace that values diversity and encourages everyone to be their authentic selves while striving for excellence, compassion, and expertise.

Who can I contact for further details or informal visits about the position?

You can contact Helen Middlecote, the Operational Support & Administration Services Lead, via email at helen.middlecote@nhs.net or by phone at 07867441383.

What kind of experience or background are you looking for in applicants?

We are looking for candidates who are genuinely keen and interested in joining the Children & Young People’s Speech and Language Therapy administration team, with relevant skills, knowledge, and experience to meet the criteria detailed in the Person Specification.

Better Every Day

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Dorset Healthcare University NHS Foundation Trust provides a wide range of health services across Dorset, including community health, mental health, and acute care. Their mission is to deliver high-quality, compassionate care that improves the health and well-being of the local population. They focuses on ensuring accessible, effective, and integrated services that address both immediate and long-term health needs.