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Technical Application Scientist II, Chemistry, French and English speaker

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Science
  • Milan

AI generated summary

  • You need a Master’s in Chemistry or similar, 1-5 years lab experience, effective communication skills, customer focus, and proficiency in English and French.
  • You will provide technical support for chemical products, record customer inquiries, train on new technologies, improve processes, and participate in special projects.

Requirements

  • A Master’s degree in Chemistry, Biochemistry or a similar field.
  • 1-5 years laboratory experience
  • Effective communication, both written and oral
  • Customer centricity
  • Proficient in English and French

Responsibilities

  • Provide technical support for Thermo Fisher Scientific Chemical product lines and services by answering customer technical inquiries received via telephone, email or web chat
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system
  • Participate in frequent trainings on products and continue education on new applications and technologies
  • Recommend and implement improvements in processes, FAQ and technical information
  • Participate in additional special team or individual projects

FAQs

What is the job title for this position?

The job title is Technical Application Scientist II, Chemistry.

What languages are required for this position?

Proficiency in both English and French is required.

What is the work schedule for this role?

The work schedule is standard, from Monday to Friday.

Where are the job locations mentioned in the description?

The job locations are Alcobendas (Madrid), Cornellá (Barcelona), or Segrate (Milan).

What educational background is required for this position?

A Master’s degree in Chemistry, Biochemistry, or a similar field is required.

How much laboratory experience is needed for this role?

1-5 years of laboratory experience is required.

What type of environment will I be working in?

You will be working in an office environment.

What are the primary responsibilities of this position?

Responsibilities include providing technical support, accurately recording customer inquiries, participating in training, and recommending process improvements.

Are there opportunities for professional growth in this role?

Yes, there are excellent training and development opportunities throughout your career at Thermo Fisher Scientific.

What benefits are offered to employees?

Benefits include a competitive salary, annual incentive bonus, generous benefits package, and opportunities for career progression.

How does this position contribute to customer satisfaction?

This position focuses on providing help and guidance to customers, ensuring their inquiries are resolved satisfactorily, which is vital for customer satisfaction.

Will I be involved in collaborative efforts within the company?

Yes, regular collaboration with various departments and colleagues is an essential part of this role.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.