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Technical Application Support Scientist (m/f/d) – Flow Cytometry, ELISA - French Speaking

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Research & Development
  • Madrid
    Remote

AI generated summary

  • You need hands-on experience in Flow Cytometry, ELISA, and Luminex, a MSc/Ph.D., fluency in French and English, and excellent communication and customer support skills.
  • You will provide technical support for inquiries in English and French regarding products and services through email, phone, or chat.

Requirements

  • We are looking for a Technical Support Scientist (m/f/d) with background in FlowCytometry/ ImmunoAssays to join either our Darmstadt, Glasgow or Madrid Technical support team.
  • You will provide advice and help to ThermoFisher Scientific customers in the EMEA territory, and internal support to sales colleagues and other teams across the Themo Fisher Scientific organisation.
  • We are looking for Candidates who have hands-on experience of Flow Cytometry, ELISA and Luminex, techniques and excellent customer support skills, as this role will specialise in supporting customers remotely with our products (lab consumables and instruments) related to these techniques.
  • The ideal candidate will have a MSc, Ph.D. or equivalent research experience.
  • You must be Fluent in French (minimum C1 level) and English.
  • And you must have a proven track record to learn large amounts of new and complex technical information and also have excellent communication skills.
  • Given the customer facing nature of this position, previous customer service experience is desirable, but nor essential.
  • We encourage friendly individuals with peoples’ orientated skills.
  • Customer satisfaction is a must.

Responsibilities

  • Provides technical support for ThermoFisher Scientific products and services by answering customer technical inquiries in English and French.
  • Inquiries are received via email, telephone or chat.

FAQs

What is the work schedule for this position?

The work schedule is standard, from Monday to Friday.

Where is the Technical Application Support Scientist position located?

The position can be based in Darmstadt, Glasgow, or Madrid.

Is fluency in French required for this job?

Yes, fluency in French at a minimum C1 level is required.

What is the main focus of the Technical Support Scientist role?

The main focus is to provide technical support for Flow Cytometry, ELISA, and Luminex techniques to customers in the EMEA territory.

Do I need previous customer service experience to apply?

While previous customer service experience is desirable, it is not essential for this position.

What qualifications do I need to apply for this job?

The ideal candidate will have a MSc, Ph.D., or equivalent research experience in a relevant field.

What kind of support will I be providing in this role?

You will provide technical advice and support to both customers and internal teams regarding Thermo Fisher Scientific products and services.

Will training be provided for this position?

Yes, training will be provided to help you learn the necessary technical information.

What employee benefits does Thermo Fisher Scientific offer?

Benefits include competitive remuneration, an annual incentive plan bonus scheme, healthcare, company pension/retirement, and a range of employee benefits.

How can I apply for this job?

You can apply online by submitting your CV and motivation letter, including your possible start date and salary expectations.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.