FAQs
What is the work schedule for the Technical Support Specialist II position?
The work schedule is standard, Monday to Friday.
Where is the Technical Support Specialist II role based?
The role is based in Italy within the Microbiology Division of Thermo Fisher Scientific.
What is the primary mission of the Microbiology Division?
The primary mission is to support customers with innovative solutions that ensure flawless operations, contributing to making the world healthier, cleaner, and safer.
What are the key responsibilities of the Technical Support Specialist II?
Key responsibilities include supporting customers and technical teams globally, managing customer complaints and processes in SAP, preparing reports on technical investigations, and advocating for customers.
What educational background is required for this position?
A graduate or equivalent qualification in Microbiology, Biomedical, or Biological Science is required.
How much relevant laboratory experience is necessary for applicants?
At least three years of relevant laboratory experience is necessary.
What languages should candidates be proficient in?
Candidates should be proficient in Italian and English; proficiency in any other European language is preferable.
Is experience with SAP necessary for this role?
Yes, experience in the use of SAP is required for this position.
What qualities are emphasized for success in this role?
Outstanding customer-facing skills, strong problem-solving abilities, and collaborative teamwork are emphasized.
Will the role require any travel?
Yes, the role may involve occasional travel for customer visits.
Are there any physical requirements for the Technical Support Specialist II position?
This role requires the ability to work in a laboratory environment.