FAQs
What is the work schedule for the Technical Support Specialist II role?
The work schedule is standard, Monday to Friday.
What environment will I be working in?
You will be working in an office environment.
Where is the location of this job?
The position is based in Italy within the Microbiology Division of Thermo Fisher Scientific.
What are the main responsibilities of the Technical Support Specialist II?
The main responsibilities include supporting customers with technical advice, managing technical and instrumentation customer complaints, acting as a customer advocate, and participating in the continuous improvement of our technical support offerings.
What educational qualifications are required for this role?
A graduate degree or equivalent in Microbiology, Biomedical, or Biological Science is required.
How much laboratory experience is needed for this position?
At least three years of relevant laboratory experience is needed.
Is knowledge of SAP necessary for this role?
Yes, candidates are required to have experience in the use of SAP.
What language skills are required for this job?
Proficiency in Italian and English is required, and knowledge of any other European language is preferable.
What are the keys to success in this position?
Keys to success include outstanding customer-facing skills, strong problem-solving abilities, and collaborative teamwork.
Will I need to travel for this job?
Yes, occasional travel for customer visits may be required.
What is the physical work environment like?
The role requires the ability to work in a laboratory environment.
Is customer service experience important for this position?
Yes, a strong customer service focus with the ability to solve problems and offer effective solutions is essential.