Medium

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our core belief that you can never care too much or be too thoughtful, we do things a little differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date. We are Europe’s largest direct to consumer flower company.

As the inventor of letterbox flowers, Bloom & Wild is powered by great ideas that are rooted in continuously improving the experience for our customers. On a mission to make sending and receiving flowers the joy it should be for both the sender and the recipient, we promise beautiful, brilliantly-designed letterbox surprises and make-a-statement bouquets. Our flowers are sent as the freshest buds, carefully packed and ready to bloom for arrangements that last. The result is almost 60k five star reviews and the status of the UK’s most-loved online florist. 

Since launching in 2013 we’ve raised £126m of venture capital and private equity funding from investors including General Catalyst, Index Ventures, Burda Principal Investments and MMC Ventures. We’ve been named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020.

We’ve got a brilliant ideas-led innovation culture. And we’re looking for people from all backgrounds to help drive our next exciting stage of growth. If you’re interested in joining us, please take a look at our open roles on our jobs tab.

Bloom & Wild acquired bloomon in April 2021 and Bergamotte in July 2021, cementing our position as Europe's leading online flower company. Together, we are active in 8 countries. We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.


Retail & Consumer Goods

Bloom & Wild

Europe's #1 online flower company, home to the Bloom & WIld, bloomon and Bergamotte brands, trading across 8 countries

You should be a recent graduate seeking a 9-12 month full-time role, with teamwork skills, analytical thinking, attention to detail, and a passion for international business or marketing.

You will identify potential partners, pitch proposals, manage partnerships, evaluate campaigns, create outreach assets, and support commercial and marketing teams on various projects.

Sales & Business Development

London

<p>Hi, we’re Bloom &amp; Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.</p><p>We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.</p><p>Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.</p><p>Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom &amp; Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.</p><p><strong>The Commercial Team @ Bloom &amp; Wild</strong></p><p>Our team cares wildly about delivering ambitious and profitable growth across all of our markets and brands. We’re firmly focused on operating profit, whilst also keeping an eye on the long term commercial view, and our wider business goals, in everything that we do.</p><p>This may sound like a cliche, but we really are a bunch of fast-thinking problem-solvers. Our Slack channels are full of problem solving and knowledge sharing threads, as we work together on our shared mission. We know where we’re headed, and we’re all ready to jump in to support each other to get there.</p><p>We’re a distributed team, with team members across the UK and Europe. We work with almost all other functions across the business, and are really proud of our ability to collaborate effectively. We're always looking for ways to connect and work together; making use of both our virtual tools and our lovely offices. We try to come together as a full team once a year in either London or Amsterdam for an offsite, and throughout the rest of the year we gather in our respective country teams as frequently as we can!</p><p><strong>What you’ll be doing</strong></p><p>Reporting to Sam (Head of Commercial for UK &amp; Ireland), you’ll work closely with our Brand and Marketing teams, as well as a range of other stakeholders to support the growth of our Bloom &amp; Wild brand in the UK! You’ll work on our strategy for UK commercial partnerships, with the goal of acquiring new customers and generating orders in the UK.</p><p><strong>Responsibilities will include:</strong></p><ul><li>Based on an understanding of Bloom &amp; Wild’s goals, and learnings from previous partnerships, identify and prioritise partners to seek new growth opportunities.</li><li>Reach out to brands / companies / influencers, and own the pipeline of potential targets</li><li>Arrange meetings, pitch partnership proposals, and represent Bloom &amp; Wild</li><li>Create or update assets required to support the outreach (such as pitch decks, terms &amp; conditions templates)</li><li>Work closely with our commercial team to structure partnerships, and with our brand, creative and marketing teams to supply and assets required for the partnership</li><li>Taking primary responsible for the launch and ongoing management of commercial partnerships</li><li>Evaluate the success of campaigns</li><li>Work closely with peers across other markets to knowledge share</li><li>Ad hoc projects &amp; tasks, such as merchandising, elements of trading during peak, supporting B2B customers.</li></ul><p><strong>You’ll love this role if you…</strong></p><ul><li>Are a recent or current graduate looking for a 12 month (full time) placement (with some flexibility on length, e.g if 9 months is preferred)</li><li>Previous sales, partnerships, or account management experience is a plus</li><li>You have collaborative style that enables you to work with a range of different people and teams and allows for open and inclusive discussion</li><li>You’re analytical and excited about problem-solving</li><li>Have a strong interest in international business, marketing or economics</li><li>You care about the detail</li><li>You’re enthusiastic, passionate and keen to deliver impactful results</li></ul><p>These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.</p><p><strong>Belonging @ Bloom &amp; Wild</strong></p><p>We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.</p><p><strong>Our ways of working</strong></p><p>We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.</p><p>We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager.</p><p>Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.</p><p>We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:</p><p><strong>Lead change for good:</strong> we have the guts to try new things and step up to do what matters most</p><p><strong>Think deeply, act swiftly:</strong> we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas</p><p><strong>Care wildly:</strong> we pour care and creativity into everything we do and pay attention to the things that make a difference</p><p><strong>Stay open, be curious:</strong> we’re open about what we’re doing and why, and we welcome challenges from each other</p><p><strong>Work that works for you</strong></p><p>To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.</p><p><strong>Our perks and benefits include:</strong></p><p>Flexible working &amp; work from abroad</p><p>25 days holiday + your birthday + flexible bank holidays, &amp; option to buy additional holiday each year</p><p>1 Volunteering day each year</p><p>Enhanced family leave and a workplace nursery scheme</p><p>A flexible training framework for every stage of your career</p><p>Irresistible discounts on our products, blooms &amp; subscriptions!</p><p>Share in our success with a choice to take equity options from day 1</p><p><strong>Getting hired</strong></p><p>We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.</p><p>Please apply below and take a moment to complete the additional questions. If your application is successful, you'll meet with Sam (Head of Commercial, UK &amp; Ireland), and this will be followed by a task based interview with some of our other Commercial team members.</p><p>We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.</p><p>#Bloom&amp;Wild</p>

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.The Commercial Team @ Bloom & WildOur team cares wildly about delivering ambitious and profitable growth across all of our markets and brands. We’re firmly focused on operating profit, whilst also keeping an eye on the long term commercial view, and our wider business goals, in everything that we do.This may sound like a cliche, but we really are a bunch of fast-thinking problem-solvers. Our Slack channels are full of problem solving and knowledge sharing threads, as we work together on our shared mission. We know where we’re headed, and we’re all ready to jump in to support each other to get there.We’re a distributed team, with team members across the UK and Europe. We work with almost all other functions across the business, and are really proud of our ability to collaborate effectively. We're always looking for ways to connect and work together; making use of both our virtual tools and our lovely offices. We try to come together as a full team once a year in either London or Amsterdam for an offsite, and throughout the rest of the year we gather in our respective country teams as frequently as we can!What you’ll be doingReporting to Sam (Head of Commercial for UK & Ireland), you’ll work closely with our Brand and Marketing teams, as well as a range of other stakeholders to support the growth of our Bloom & Wild brand in the UK! You’ll work on our strategy for UK commercial partnerships, with the goal of acquiring new customers and generating orders in the UK.Responsibilities will include:Based on an understanding of Bloom & Wild’s goals, and learnings from previous partnerships, identify and prioritise partners to seek new growth opportunities.Reach out to brands / companies / influencers, and own the pipeline of potential targetsArrange meetings, pitch partnership proposals, and represent Bloom & WildCreate or update assets required to support the outreach (such as pitch decks, terms & conditions templates)Work closely with our commercial team to structure partnerships, and with our brand, creative and marketing teams to supply and assets required for the partnershipTaking primary responsible for the launch and ongoing management of commercial partnershipsEvaluate the success of campaignsWork closely with peers across other markets to knowledge shareAd hoc projects & tasks, such as merchandising, elements of trading during peak, supporting B2B customers.You’ll love this role if you…Are a recent or current graduate looking for a 12 month (full time) placement (with some flexibility on length, e.g if 9 months is preferred)Previous sales, partnerships, or account management experience is a plusYou have collaborative style that enables you to work with a range of different people and teams and allows for open and inclusive discussionYou’re analytical and excited about problem-solvingHave a strong interest in international business, marketing or economicsYou care about the detailYou’re enthusiastic, passionate and keen to deliver impactful resultsThese are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.Belonging @ Bloom & WildWe know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.Our ways of workingWe really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager.Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:Lead change for good: we have the guts to try new things and step up to do what matters mostThink deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideasCare wildly: we pour care and creativity into everything we do and pay attention to the things that make a differenceStay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each otherWork that works for youTo care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.Our perks and benefits include:Flexible working & work from abroad25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year1 Volunteering day each yearEnhanced family leave and a workplace nursery schemeA flexible training framework for every stage of your careerIrresistible discounts on our products, blooms & subscriptions!Share in our success with a choice to take equity options from day 1Getting hiredWe know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.Please apply below and take a moment to complete the additional questions. If your application is successful, you'll meet with Sam (Head of Commercial, UK & Ireland), and this will be followed by a task based interview with some of our other Commercial team members.We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.#Bloom&Wild

Commercial Partnerships Associate (9-12 Month Internship) - Bloom & Wild

Commercial Partnerships Associate (9-12 Month Internship)

You need solid AP & AR experience, team management skills, strong Excel proficiency, and familiarity with Netsuite, Kefron, and Spendesk. Be proactive, organized, and a collaborative problem-solver.

You will oversee invoice processing, manage supplier payments, resolve finance queries, lead month-end closures, reconcile accounts, review payroll, and improve team processing efficiency.

Banking & Finance

<p>Hi, we’re Bloom &amp; Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.</p><p>We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.</p><p>Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.</p><p>Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom &amp; Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.&nbsp;</p><p><strong>Finance @ Bloom &amp; Wild Group</strong></p><p>We care about our financial wellbeing and collaborate across the whole business to support them in doing what they do best - inspiring our customers to brighten lives and homes. Led by Sophia, our VP of Finance, we’re organised across three core teams and based in the UK, the Netherlands and France.&nbsp;</p><p>Financial Control &amp; Reporting&nbsp;- we look after all of the reporting for Bloom &amp; Wild Group, which includes the compilation of our month-end reporting, payroll, accounts payable and accounts receivable.&nbsp;</p><p>Financial Planning &amp; Analysis&nbsp;- we manage the financial budgeting and forecasting process with collaboration across teams. Analysing financial performance and building financial models to help other areas of the business on a variety of projects and initiatives.&nbsp;&nbsp;</p><p>Finance Operations &amp; Compliance&nbsp;- we perform the majority of group functions across each of our locations, think: PSP and treasury management, controls and compliance, and all things tax. We are also there to spearhead process improvements or transformational projects.</p><p><strong>What you’ll be doing&nbsp;</strong></p><p>Leading our AP &amp; AR team of 4, you’ll be responsible for invoices and expenses across all 3 of our brands.&nbsp;We work with&nbsp;3 main systems (Kefron, Netsuite and Spendesk) to ensure smooth and timely processing of invoices and expenses and also support our accountants with month end activities.</p><p><strong>Responsibilities:</strong></p><ul><li>Overseeing daily processing of invoices to ensure they are completed accurately and timely</li><li>Management of weekly supplier payment runs, ensuring timely payment of all supplier invoices</li><li>Ownership of organising the resolution of queries from the business within the official finance request channels</li><li>Leading Accounts Payable Month End closing processes&nbsp;</li><li>Preparation of Month End Accounts Payable accruals to be recorded</li><li>Monthly reconciliation of Accounts Payable and Accounts Receivable Balance Sheet Accounts&nbsp;</li><li>Detailed understanding of supplier accounts and supporting the team with investigating discrepancies</li><li>Supporting the team with management of the accounts receivable balances and ensuring timely receipt of ageing invoices&nbsp;</li><li>Implementation of appropriate reporting presentations for our senior management&nbsp;team</li><li>Continual review, management and improvement of the processing team controls to increase accuracy and efficiency</li><li>Business partnering with internal teams for the continual review and automation of processes</li><li>Monthly review of UK and NL Payroll, checking monthly inputs and variances</li><li>Monthly submission of UK Pension contributions&nbsp;</li><li>Supporting the business with any payroll related queries&nbsp;</li><li>Supporting the team with any questions they have and ensuring all team members are engaged and clear on their responsibilities</li></ul><p><strong>You’ll love this role if you…</strong></p><ul><li>Have solid AP &amp; AR experience, which includes working with multiple currencies and legal entities</li><li>Have experience implementing AP tools from scratch</li><li>Knowledge&nbsp;of Netsuite, Kefron and Spendesk would be a bonus!</li><li>Have experience managing a team and genuinely love delivering through others. You’re comfortable guiding, evaluating and flexing your style to get the best from those around you.</li><li>Strong excel skills</li><li>You’re enthusiastic, passionate and keen to deliver impactful results</li><li>You have collaborative style that enables you to work with a range of different people and teams and you are motivated to build relationships with key stakeholders</li><li>You’re organised and take a thoughtful approach to planning and prioritising your work</li><li>Proactive and comfortable taking ownership of significant areas of work</li><li>Excited about problem-solving, and love to take a logical and collaborative approach to finding solutions</li></ul><p>These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.</p><p><strong>Belonging @ Bloom &amp; Wild Group</strong></p><p>We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.&nbsp;We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.</p><p><strong>Our ways of working</strong></p><p>We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together&nbsp;in person&nbsp;every day, whereas others may connect&nbsp;in person&nbsp;every quarter. We also believe in flexibility that supports you, the work you do, and your team.&nbsp;How much you work from home and from our&nbsp;office&nbsp;depends on a balance of those needs, and you’ll agree this with your manager. Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.</p><p>We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:</p><p>Lead change for good:&nbsp;we have the guts to try new things and step up to do what matters most</p><p>Think deeply, act swiftly:&nbsp;we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas&nbsp;</p><p>Care wildly:&nbsp;we pour care and creativity into everything we do and pay attention to the things that make a difference</p><p>Stay open, be curious:&nbsp;we’re open about what we’re doing and why, and we welcome challenges from each other</p><p><strong>(Some of) The good stuff</strong></p><p>To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.&nbsp;</p><p><strong>Work that works for you&nbsp;</strong></p><ul><li>Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for you</li><li>Work Abroad for up to 30 days each year&nbsp;</li><li>Share in our success with a choice to take equity options from day 1</li><li>Enhanced family leave policy and a workplace nursery scheme</li><li>1 day per year to volunteer on a project that’s close to your heart</li></ul><p><strong>Time off</strong></p><ul><li>25 days’ holiday + your birthday and bank holidays each year</li><li>Option to buy an extra 5 days’ holiday each year&nbsp;</li><li>Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar</li></ul><p><strong>Health &amp; Wellbeing</strong></p><ul><li>Health cash plan through Simplyhealth</li><li>Mental health support through Open Up, including access to online therapy sessions</li><li>Allies and champions groups</li><li>Mental Health First Aiders and awareness training for our managers&nbsp;</li><li>In person&nbsp;or virtual yoga every week</li><li>Cycle to work scheme</li><li>Electric car scheme</li><li>Our&nbsp;office&nbsp;kitchen is stocked with drinks and snacks to keep you going</li><li>Financial wellbeing support through Bippit</li><li>Workplace pension contributions</li></ul><p><strong>Growth &amp; Development</strong></p><ul><li>A flexible training framework for every stage of your career development through our Bloom &amp; Learn programme</li><li>Mentee and mentor opportunities with our external partners, such as The Women's Association and Future Founders</li><li>Internal &amp; external&nbsp;Speaker Sessions on a variety of different inspirational topics</li></ul><p><strong>Moments that matter</strong></p><ul><li>Social &amp; wellbeing monthly calendar</li><li>Summer and End of Year events, team lunches and post-peak celebrations</li><li>Irresistible discounts on our products, blooms &amp; subscriptions!</li></ul><p><strong>Getting hired</strong></p><p>We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.</p><p>We believe in&nbsp;leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously)&nbsp;here.</p>

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. Finance @ Bloom & Wild GroupWe care about our financial wellbeing and collaborate across the whole business to support them in doing what they do best - inspiring our customers to brighten lives and homes. Led by Sophia, our VP of Finance, we’re organised across three core teams and based in the UK, the Netherlands and France. Financial Control & Reporting - we look after all of the reporting for Bloom & Wild Group, which includes the compilation of our month-end reporting, payroll, accounts payable and accounts receivable. Financial Planning & Analysis - we manage the financial budgeting and forecasting process with collaboration across teams. Analysing financial performance and building financial models to help other areas of the business on a variety of projects and initiatives.  Finance Operations & Compliance - we perform the majority of group functions across each of our locations, think: PSP and treasury management, controls and compliance, and all things tax. We are also there to spearhead process improvements or transformational projects.What you’ll be doing Leading our AP & AR team of 4, you’ll be responsible for invoices and expenses across all 3 of our brands. We work with 3 main systems (Kefron, Netsuite and Spendesk) to ensure smooth and timely processing of invoices and expenses and also support our accountants with month end activities.Responsibilities:Overseeing daily processing of invoices to ensure they are completed accurately and timelyManagement of weekly supplier payment runs, ensuring timely payment of all supplier invoicesOwnership of organising the resolution of queries from the business within the official finance request channelsLeading Accounts Payable Month End closing processes Preparation of Month End Accounts Payable accruals to be recordedMonthly reconciliation of Accounts Payable and Accounts Receivable Balance Sheet Accounts Detailed understanding of supplier accounts and supporting the team with investigating discrepanciesSupporting the team with management of the accounts receivable balances and ensuring timely receipt of ageing invoices Implementation of appropriate reporting presentations for our senior management teamContinual review, management and improvement of the processing team controls to increase accuracy and efficiencyBusiness partnering with internal teams for the continual review and automation of processesMonthly review of UK and NL Payroll, checking monthly inputs and variancesMonthly submission of UK Pension contributions Supporting the business with any payroll related queries Supporting the team with any questions they have and ensuring all team members are engaged and clear on their responsibilitiesYou’ll love this role if you…Have solid AP & AR experience, which includes working with multiple currencies and legal entitiesHave experience implementing AP tools from scratchKnowledge of Netsuite, Kefron and Spendesk would be a bonus!Have experience managing a team and genuinely love delivering through others. You’re comfortable guiding, evaluating and flexing your style to get the best from those around you.Strong excel skillsYou’re enthusiastic, passionate and keen to deliver impactful resultsYou have collaborative style that enables you to work with a range of different people and teams and you are motivated to build relationships with key stakeholdersYou’re organised and take a thoughtful approach to planning and prioritising your workProactive and comfortable taking ownership of significant areas of workExcited about problem-solving, and love to take a logical and collaborative approach to finding solutionsThese are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.Belonging @ Bloom & Wild GroupWe know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.Our ways of workingWe really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter. We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager. Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:Lead change for good: we have the guts to try new things and step up to do what matters mostThink deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a differenceStay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other(Some of) The good stuffTo care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. Work that works for you Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for youWork Abroad for up to 30 days each year Share in our success with a choice to take equity options from day 1Enhanced family leave policy and a workplace nursery scheme1 day per year to volunteer on a project that’s close to your heartTime off25 days’ holiday + your birthday and bank holidays each yearOption to buy an extra 5 days’ holiday each year Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendarHealth & WellbeingHealth cash plan through SimplyhealthMental health support through Open Up, including access to online therapy sessionsAllies and champions groupsMental Health First Aiders and awareness training for our managers In person or virtual yoga every weekCycle to work schemeElectric car schemeOur office kitchen is stocked with drinks and snacks to keep you goingFinancial wellbeing support through BippitWorkplace pension contributionsGrowth & DevelopmentA flexible training framework for every stage of your career development through our Bloom & Learn programmeMentee and mentor opportunities with our external partners, such as The Women's Association and Future FoundersInternal & external Speaker Sessions on a variety of different inspirational topicsMoments that matterSocial & wellbeing monthly calendarSummer and End of Year events, team lunches and post-peak celebrationsIrresistible discounts on our products, blooms & subscriptions!Getting hiredWe know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.We believe in leading change for good, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.

Finance Operations Manager - Bloom & Wild

<div>
 <div>
  <div>
   Hi, we’re Bloom &amp; Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.
  </div>
  <div></div>
  <div>
   <br> We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.
  </div>
  <div></div>
  <div>
   <br> Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
  </div>
  <div></div>
  <div>
   <br> Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom &amp; Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
  </div>
  <div></div>
  <div>
   <b><br> ️ Finance @ Bloom &amp; Wild Group</b>
  </div>
  <div>
    We care about our financial wellbeing and collaborate across the whole business to support them in doing what they do best - inspiring our customers to brighten lives and homes. Led by Sophia, our VP of Finance, we’re organised across three core teams and based in the UK, the Netherlands and France.
  </div>
  <div></div>
  <div>
   <br> Financial Control &amp; Reporting - we look after all of the reporting for Bloom &amp; Wild Group, which includes the compilation of our month-end reporting, payroll, accounts payable and accounts receivable.
  </div>
  <div></div>
  <div>
   <br> Financial Planning &amp; Analysis - we manage the financial budgeting and forecasting process with collaboration across teams. Analysing financial performance and building financial models to help other areas of the business on a variety of projects and initiatives.
  </div>
  <div></div>
  <div>
   <br> Finance Operations &amp; Compliance - we perform the majority of group functions across each of our locations, think: PSP and treasury management, controls and compliance, and all things tax. We are also there to spearhead process improvements or transformational projects.
  </div>
  <div></div>
  <div>
   <br> <b>What you’ll be doing</b>
  </div>
  <div>
    Leading our AP &amp; AR team of 4, you’ll be responsible for invoices and expenses across all 3 of our brands. We work with 3 main systems (Kefron, Netsuite and Spendesk) to ensure smooth and timely processing of invoices and expenses and also support our accountants with month end activities.
  </div>
 </div> 
 <div>
  <div>
   <ul>
    <li><b>️ Responsibilities:</b></li>
   </ul>
   <ul>
    <ul>
     <li> Overseeing daily processing of invoices to ensure they are completed accurately and timely</li>
     <li> Management of weekly supplier payment runs, ensuring timely payment of all supplier invoices</li>
     <li> Ownership of organising the resolution of queries from the business within the official finance request channels</li>
     <li> Leading Accounts Payable Month End closing processes</li>
     <li> Preparation of Month End Accounts Payable accruals to be recorded</li>
     <li> Monthly reconciliation of Accounts Payable and Accounts Receivable Balance Sheet Accounts</li>
     <li> Detailed understanding of supplier accounts and supporting the team with investigating discrepancies</li>
     <li> Supporting the team with management of the accounts receivable balances and ensuring timely receipt of ageing invoices</li>
     <li> Implementation of appropriate reporting presentations for our senior management team</li>
     <li> Continual review, management and improvement of the processing team controls to increase accuracy and efficiency</li>
     <li> Business partnering with internal teams for the continual review and automation of processes</li>
     <li> Monthly review of UK and NL Payroll, checking monthly inputs and variances</li>
     <li> Monthly submission of UK Pension contributions</li>
     <li> Supporting the business with any payroll related queries</li>
     <li> Supporting the team with any questions they have and ensuring all team members are engaged and clear on their responsibilities</li>
    </ul>
   </ul>
  </div>
 </div> 
 <div>
  <div>
   <h3 class="jobSectionHeader"><b>✅ You’ll love this role if you…</b></h3>
   <ul>
    <ul>
     <li> Have solid AP &amp; AR experience, which includes working with multiple currencies and legal entities</li>
     <li> Have experience implementing AP tools from scratch</li>
     <li> Knowledge of Netsuite, Kefron and Spendesk would be a bonus!</li>
     <li> Have experience managing a team and genuinely love delivering through others. You’re comfortable guiding, evaluating and flexing your style to get the best from those around you.</li>
     <li> Strong excel skills</li>
     <li> You’re enthusiastic, passionate and keen to deliver impactful results</li>
     <li> You have collaborative style that enables you to work with a range of different people and teams and you are motivated to build relationships with key stakeholders</li>
     <li> You’re organised and take a thoughtful approach to planning and prioritising your work</li>
     <li> Proactive and comfortable taking ownership of significant areas of work</li>
     <li> Excited about problem-solving, and love to take a logical and collaborative approach to finding solutions</li>
     <div>
       These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.
     </div>
    </ul>
   </ul>
  </div>
 </div> 
 <div>
  <div> <b>Belonging @ Bloom &amp; Wild Group</b>
  </div>
  <div>
    We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.
  </div>
  <div></div>
  <div>
   <b><br> Our ways of working</b>
  </div>
  <div>
    We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter. We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager. Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.
  </div>
  <div></div>
  <div>
   <br> We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
  </div>
  <div></div>
  <div>
   <br> Lead change for good: we have the guts to try new things and step up to do what matters most
  </div>
  <div>
    Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
  </div>
  <div>
    Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
  </div>
  <div>
    Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other
  </div>
  <div></div>
  <div>
   <br> <b>(Some of) The good stuff</b>
  </div>
  <div>
    To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
  </div>
  <div></div>
  <div>
   <br> <b>Work that works for you</b>
  </div>
  <ul>
   <li>Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for you</li>
   <li>Work Abroad for up to 30 days each year</li>
   <li>Share in our success with a choice to take equity options from day 1</li>
   <li>Enhanced family leave policy and a workplace nursery scheme</li>
   <li>1 day per year to volunteer on a project that’s close to your heart</li>
  </ul>
  <div></div>
  <div>
   <br> <b>Time off</b>
  </div>
  <ul>
   <li>25 days’ holiday + your birthday and bank holidays each year</li>
   <li>Option to buy an extra 5 days’ holiday each year</li>
  </ul>
  <div>
    - Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
  </div>
  <div></div>
  <div>
   <br> <b> Health &amp; Wellbeing</b>
  </div>
  <ul>
   <li>Health cash plan through Simplyhealth</li>
   <li>Mental health support through Open Up, including access to online therapy sessions</li>
   <li>Allies and champions groups</li>
   <li>Mental Health First Aiders and awareness training for our managers</li>
   <li>In person or virtual yoga every week</li>
   <li>Cycle to work scheme</li>
   <li>Electric car scheme</li>
   <li>Our office kitchen is stocked with drinks and snacks to keep you going</li>
   <li>Financial wellbeing support through Bippit</li>
   <li>Workplace pension contributions</li>
  </ul>
  <div></div>
  <div>
   <br> <b>Growth &amp; Development</b>
  </div>
  <ul>
   <li>A flexible training framework for every stage of your career development through our Bloom &amp; Learn programme</li>
   <li>Mentee and mentor opportunities with our external partners, such as The Women's Association and Future Founders</li>
   <li>Internal &amp; external Speaker Sessions on a variety of different inspirational topics</li>
  </ul>
  <div></div>
  <div>
   <br> <b>Moments that matter</b>
  </div>
  <ul>
   <li>Social &amp; wellbeing monthly calendar</li>
   <li>Summer and End of Year events, team lunches and post-peak celebrations</li>
   <li>Irresistible discounts on our products, blooms &amp; subscriptions!</li>
  </ul>
  <div></div>
  <div>
   <br> ‍ <b>Getting hired</b>
  </div>
  <div>
    We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.
  </div>
  <div></div>
  <div>
   <br> We believe in <b>leading change for good</b>, so do let us know if there’s anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here.
  </div>
  <div></div>
  <div>
   <br> #Bloom&amp;Wild
  </div>
 </div>
</div>

Finance Operations Manager

You must be flexible, customer-focused, compassionate, target-driven, have strong people skills, MS Office proficiency, and bring high energy and positivity. Dutch or German language skills are a plus!

You will provide high-quality customer support through various channels, analyze feedback for improvements, mentor team members, and assist with operational tasks to ensure customer delight.

Customer Relations

<ul><li>Hi, we’re Bloom &amp; Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.</li><li>Care has been at the heart of our business from the start. From the products we source, and the packaging we send them in, to the way we look after our colleagues, our customers, our planet, and the communities around us.&nbsp;</li><li>Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.</li><li>Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom &amp; Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.&nbsp;</li></ul><p><strong>Customer Delight @ Bloom &amp; Wild</strong></p><ul><li>On the frontlines of our customer experience, we work hard to find ways to bring joy to our customers every day. We work around the clock to delight our customers at every turn - ensuring no question goes unanswered, and always looking for ways to improve the customer experience within the team and across the company. And the good news is, we're growing!</li><li>Our work environment is fast yet supportive and encouraging, and you would be a part of a tight-knit team that sits alongside our operations squad. This is a great chance to join a high-growth startup and apply your existing skills and experience within a fun and passionate team.</li></ul><p><strong>What you’ll be doing:</strong></p><ul><li>You’ll help with a range of inbound queries; ranging from delivery to flower conditioning (don’t worry we provide you with training!). Most importantly, you'll be the voice of our customer.</li><li>This is a full time position and we're looking for someone who is available and committed to working over the weekend consistently. The role requires occasional working from our London-based office.</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Provide inbound support to our customers via email, phone or live chat, making sure their queries are met with care and delight</li><li>Keep a finger on the pulse when speaking with customers; to proactively identify trends in their feedback and voice to the rest of the team for potential improvements to our processes, product and technology</li><li>Support other members of our Customer Delight team with queries and mentoring new joiners</li><li>Assist with day-to-day operational processes e.g. supplier management, order processing, delivery queries</li><li>Adhere to call and email targets set by the team</li></ul><p><strong>You’ll love this role if you… (What excites us):</strong></p><ul><li>Are open to working flexibly - rotational weekday and weekend work patterns will be required</li><li>Ideally have experience in a consumer facing company with a strong customer ethos</li><li>Are compassionate and have brilliant people skills</li><li>Have experience and aptitude with major MS office software</li><li>Have experience working towards targets, meeting and exceeding these</li><li>Above all else, we’re looking for someone to bring high energy and positivity to this role, in keeping with our company values</li><li>Dutch or German language skills would be a plus!</li></ul><p>These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.</p><p><strong>Our ways of working</strong></p><ul><li><strong>We do things a little bit differently.</strong> From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:</li><li><strong>Lead change for good:</strong>&nbsp;we have the guts to try new things and step up to do what matters most</li><li><strong>Think deeply, act swiftly:</strong>&nbsp;we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas&nbsp;</li><li><strong>Care wildly</strong>:&nbsp;we pour care and creativity into everything we do and pay attention to the things that make a difference</li><li><strong>Stay open, be curious:</strong>&nbsp;we’re open about what we’re doing and why, and we welcome challenges from each other</li></ul><p>We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.&nbsp;&nbsp;</p><p><strong>(some of) The good stuff</strong></p><p>To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.</p><p><strong>Work that works for you:</strong></p><ul><li>Flexible working : our working hours are 9am-6pm and we offer a flexible approach to shift patterns around core hours.</li><li>Work Abroad for up to 30 days each year&nbsp;</li><li>Share in our success with a choice to take equity options from day 1</li><li>Enhanced family leave policy and a workplace nursery scheme</li><li>1 day per year to volunteer on a project that’s close to your heart</li></ul><p><strong>Time off:</strong></p><ul><li>25 days’ holiday + your birthday and bank holidays each year</li><li>Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar</li><li>Option to buy an extra 5 days’ holiday each year</li></ul><p><strong>Health and wellbeing:</strong></p><ul><li>Health cash plan through Simplyhealth</li><li>Mental health support through Open Up, including access to online therapy sessions</li><li>Allies and champions groups</li><li>Mental Health First Aiders and awareness training for our managers&nbsp;</li><li>In person or virtual yoga every week</li><li>Cycle to work scheme</li><li>Electric car scheme</li><li>Our office kitchen is stocked with drinks and snacks to keep you going</li><li>Financial wellbeing support through Bippit</li><li>Workplace pension contributions</li></ul><p><strong>Growth &amp; Development:</strong></p><ul><li>A flexible training framework for every stage of your career development through our Bloom &amp; Learn programme</li><li>Mentee and mentor opportunities with our external partners, such as The Women's Association and Mentoring for Growth run by Future Founders </li><li>Internal &amp; external Speaker Sessions on a variety of different inspirational topics&nbsp;</li></ul><p><strong>Moments that matter:</strong></p><ul><li>Social &amp; wellbeing monthly calendar</li><li>Summer and End of Year events, team lunches and post-peak celebrations</li><li>Irresistible discounts on our products, blooms &amp; subscriptions!</li></ul><p><strong>Belonging at Bloom &amp; Wild</strong></p><ul><li>We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.&nbsp;We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.</li></ul>

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.Care has been at the heart of our business from the start. From the products we source, and the packaging we send them in, to the way we look after our colleagues, our customers, our planet, and the communities around us. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. Customer Delight @ Bloom & WildOn the frontlines of our customer experience, we work hard to find ways to bring joy to our customers every day. We work around the clock to delight our customers at every turn - ensuring no question goes unanswered, and always looking for ways to improve the customer experience within the team and across the company. And the good news is, we're growing!Our work environment is fast yet supportive and encouraging, and you would be a part of a tight-knit team that sits alongside our operations squad. This is a great chance to join a high-growth startup and apply your existing skills and experience within a fun and passionate team.What you’ll be doing:You’ll help with a range of inbound queries; ranging from delivery to flower conditioning (don’t worry we provide you with training!). Most importantly, you'll be the voice of our customer.This is a full time position and we're looking for someone who is available and committed to working over the weekend consistently. The role requires occasional working from our London-based office.Responsibilities:Provide inbound support to our customers via email, phone or live chat, making sure their queries are met with care and delightKeep a finger on the pulse when speaking with customers; to proactively identify trends in their feedback and voice to the rest of the team for potential improvements to our processes, product and technologySupport other members of our Customer Delight team with queries and mentoring new joinersAssist with day-to-day operational processes e.g. supplier management, order processing, delivery queriesAdhere to call and email targets set by the teamYou’ll love this role if you… (What excites us):Are open to working flexibly - rotational weekday and weekend work patterns will be requiredIdeally have experience in a consumer facing company with a strong customer ethosAre compassionate and have brilliant people skillsHave experience and aptitude with major MS office softwareHave experience working towards targets, meeting and exceeding theseAbove all else, we’re looking for someone to bring high energy and positivity to this role, in keeping with our company valuesDutch or German language skills would be a plus!These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.Our ways of workingWe do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:Lead change for good: we have the guts to try new things and step up to do what matters mostThink deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a differenceStay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each otherWe really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.  (some of) The good stuffTo care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.Work that works for you:Flexible working : our working hours are 9am-6pm and we offer a flexible approach to shift patterns around core hours.Work Abroad for up to 30 days each year Share in our success with a choice to take equity options from day 1Enhanced family leave policy and a workplace nursery scheme1 day per year to volunteer on a project that’s close to your heartTime off:25 days’ holiday + your birthday and bank holidays each yearFlexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendarOption to buy an extra 5 days’ holiday each yearHealth and wellbeing:Health cash plan through SimplyhealthMental health support through Open Up, including access to online therapy sessionsAllies and champions groupsMental Health First Aiders and awareness training for our managers In person or virtual yoga every weekCycle to work schemeElectric car schemeOur office kitchen is stocked with drinks and snacks to keep you goingFinancial wellbeing support through BippitWorkplace pension contributionsGrowth & Development:A flexible training framework for every stage of your career development through our Bloom & Learn programmeMentee and mentor opportunities with our external partners, such as The Women's Association and Mentoring for Growth run by Future Founders Internal & external Speaker Sessions on a variety of different inspirational topics Moments that matter:Social & wellbeing monthly calendarSummer and End of Year events, team lunches and post-peak celebrationsIrresistible discounts on our products, blooms & subscriptions!Belonging at Bloom & WildWe know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.

Customer Delight Associate - Bloom & Wild

Customer Delight Associate

You must have experience in applying machine learning techniques, strong Python skills, proficiency with large datasets and SQL, curiosity about customers, a collaborative mindset, and a positive attitude. Additional experience in e-commerce or MLOps is a plus.

You will collaborate with teams, prototype models, train ML algorithms, design experiments, and improve MLOps infrastructure at Bloom & Wild.

Data

<ul><li>Hi, we’re Bloom &amp; Wild. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. Together, we’ve fulfilled over 20 million deliveries (and counting!), making us the largest direct to consumer flower business in Europe.</li><li>We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Now home to a family of 3 beautiful brands, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.&nbsp;</li><li>We really care about creating a diverse and inclusive team - so we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.</li></ul><p><strong>Data Science at Bloom &amp; Wild</strong></p><ul><li>You will be joining a small data science team, currently consisting of 2 data scientists within an overall Bloom &amp; Wild team of over 350 people and growing! We are a small, driven team that are set in expanding usage of data science across Bloom &amp; Wild. We collaborate closely with the data engineering and product teams, the rest of the technology team, a separate business intelligence and analytics team, our CRM and operations teams to help us identify areas of opportunities and bring our projects to life.</li><li>With millions of customers and hundreds of thousands of monthly transactions, we have a large and growing dataset that we use for training machine learning models. We currently have models in production, from recommendation to forecasting engines, and a backlog of ideas to brainstorm, prototype and test.</li><li>In terms of technologies:&nbsp;Python, Snowflake, dbt, Fargate/ECS on AWS are part of our day to day. The data team is based in the UK and works in a flexible model, with choice in how often they travel to the office. At Bloom &amp; Wild, squads meet in person at least once per quarter in order to maintain connections, collaborate on larger projects and have fun together.</li><li>You can read lots more about our technology stack and our culture over on our tech blog -&nbsp;Code Wild</li></ul><p><strong>What you’ll be doing:</strong></p><ul><li>On a typical day for the data science team, we sync in the morning during stand-ups to discuss the on-going work, identify blockers or areas of collaboration. During the day, we will be brainstorming and prototyping models&nbsp;to solve specific business problems. Or supporting the design of A/B to test our prototypes and productionise those once we decide that is the way forward. Or we can be collaborating with teams to gain better understanding of business domain, data or requirements.</li><li>Have a critical role in training and productionising our machine learning models such as ranking models, recommendation algorithms and forecasting methods.</li><li>Be collaborating with other data scientists, product managers and other teams to brainstorm best approaches for solving the problems at hand, being them product-related or with our infrastructure.</li><li>Help design experimentations to test our ideas and prove incremental improvements to our models.</li><li>Advise on how to collect data to provide datasets for future data science projects.</li><li>Deliver ML models with agreed organisational standards to ensure that our capabilities are resilient, scalable and future-proof.</li><li>Improve our MLOps infrastructure.</li><li>Bring energy and positivity to the role, looking for every opportunity to learn and craft the role around our values: care wildly; think deeply, act swiftly; stay open, be curious; lead change for good.</li></ul><p><strong>You’ll love this role if you… (What excites us):</strong></p><ul><li>Have demonstrable experience applying machine learning techniques to solve customer and business problems.</li><li>Have strong programming skills in Python for delivering production-ready, well-structured and documented code.</li><li>Experience with large datasets and proficiency with SQL, exposure to snowflake and dbt is a plus.</li><li>Are curious about the customer and have a pragmatic approach to solve for their needs.</li><li>Take a collaborative, data-driven and experimental approach to solving complex problems at pace and with pragmatism, and are able to demonstrate the ability to foster this mindset in your colleagues.</li><li>Have a positive and optimistic attitude - you overcome setbacks and obstacles, and inspire and motivate those around you too.</li><li>Have a collaborative style that enables you to work with a range of different people and teams and allows for open and inclusive discussion.</li><li>Are keen to learn and stay up-to-date with the latest technologies and value sharing your knowledge with your peers.</li></ul><p><strong>It would be great if you also have:</strong></p><ul><li>Experience working on an e-commerce site or in a fast-growing (preferably consumer-facing) start-up.</li><li>Knowledge of MLOps or have an inclination to learn and develop in that area.</li></ul><p>These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.</p><p><strong>(some of) The good stuff</strong></p><p>To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.</p><p><strong>Work that works for you:</strong></p><ul><li>Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for you</li><li>Work Abroad for up to 30 days each year&nbsp;</li><li>Share in our success with a choice to take equity options</li><li>Enhanced family leave policy and a workplace nursery scheme</li><li>1 day per year to volunteer on a project that’s close to your heart</li></ul><p><strong>Time off:</strong></p><ul><li>25 days’ holiday + your birthday and bank holidays each year</li><li>Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar</li><li>Option to buy an extra 5 days’ holiday each year</li></ul><p><strong>Health and wellbeing:</strong></p><ul><li>Health cash plan through Simplyhealth</li><li>Company pension scheme</li><li>Mental health support through Open Up, including access to online therapy sessions</li><li>Allies and champions groups</li><li>Mental Health First Aiders and awareness training for our managers&nbsp;</li><li>In person or virtual yoga every week</li><li>Cycle to work scheme</li><li>Our office kitchen is stocked with drinks and snacks to keep you going</li><li>Financial wellbeing support through Bippit</li><li>Electric car scheme</li></ul><p><strong>Growth &amp; Development:</strong></p><ul><li>A flexible training framework for every stage of your career development through our Bloom &amp; Learn programme</li><li>Mentee and mentor opportunities with our external partners, such as The Women's Association and Mentoring for Growth run by Future Founders Internal &amp; external Speaker Sessions on a variety of different inspirational topics&nbsp;</li></ul><p><strong>Moments that matter:</strong></p><ul><li>Social &amp; wellbeing monthly calendar</li><li>Summer and End of Year events, team lunches and post-peak celebrations</li><li>Irresistible discounts on our products, blooms &amp; subscriptions!</li></ul><p><strong>Belonging at Bloom &amp; Wild</strong></p><ul><li>We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.&nbsp;We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.&nbsp;Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.&nbsp;&nbsp;</li></ul><p><strong>Getting hired</strong></p><ul><li>We’ll do everything we can to make sure your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right place for you.&nbsp;&nbsp;</li></ul><p><strong>Apply below (it takes 2 minutes!)</strong></p><ul><li>Chat with Billy, our Senior Talent Manager for tech - to discuss our role and learn a bit more about your skills and background and how we might match your career &amp; development goals.</li><li>Interview with Marisa and James, Head of Data Science and Product Manager for Data Science team to get into more of the detail.</li><li>Call with Nadia and Tonci,&nbsp;Senior&nbsp;Data Scientist and Head of Data Engineering to assess your knowledge of data science and engineering principles.</li><li>Show us how you work through a technical challenge, which will be a take home exercise followed by a discussion with Marisa and Nadia.</li><li>Final chat with Joe, our CPTO</li></ul><p>We believe in leading change for good, so if there’s anything that we can do to help throughout your application process, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.</p>

Hi, we’re Bloom & Wild. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. Together, we’ve fulfilled over 20 million deliveries (and counting!), making us the largest direct to consumer flower business in Europe.We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Now home to a family of 3 beautiful brands, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. We really care about creating a diverse and inclusive team - so we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.Data Science at Bloom & WildYou will be joining a small data science team, currently consisting of 2 data scientists within an overall Bloom & Wild team of over 350 people and growing! We are a small, driven team that are set in expanding usage of data science across Bloom & Wild. We collaborate closely with the data engineering and product teams, the rest of the technology team, a separate business intelligence and analytics team, our CRM and operations teams to help us identify areas of opportunities and bring our projects to life.With millions of customers and hundreds of thousands of monthly transactions, we have a large and growing dataset that we use for training machine learning models. We currently have models in production, from recommendation to forecasting engines, and a backlog of ideas to brainstorm, prototype and test.In terms of technologies: Python, Snowflake, dbt, Fargate/ECS on AWS are part of our day to day. The data team is based in the UK and works in a flexible model, with choice in how often they travel to the office. At Bloom & Wild, squads meet in person at least once per quarter in order to maintain connections, collaborate on larger projects and have fun together.You can read lots more about our technology stack and our culture over on our tech blog - Code WildWhat you’ll be doing:On a typical day for the data science team, we sync in the morning during stand-ups to discuss the on-going work, identify blockers or areas of collaboration. During the day, we will be brainstorming and prototyping models to solve specific business problems. Or supporting the design of A/B to test our prototypes and productionise those once we decide that is the way forward. Or we can be collaborating with teams to gain better understanding of business domain, data or requirements.Have a critical role in training and productionising our machine learning models such as ranking models, recommendation algorithms and forecasting methods.Be collaborating with other data scientists, product managers and other teams to brainstorm best approaches for solving the problems at hand, being them product-related or with our infrastructure.Help design experimentations to test our ideas and prove incremental improvements to our models.Advise on how to collect data to provide datasets for future data science projects.Deliver ML models with agreed organisational standards to ensure that our capabilities are resilient, scalable and future-proof.Improve our MLOps infrastructure.Bring energy and positivity to the role, looking for every opportunity to learn and craft the role around our values: care wildly; think deeply, act swiftly; stay open, be curious; lead change for good.You’ll love this role if you… (What excites us):Have demonstrable experience applying machine learning techniques to solve customer and business problems.Have strong programming skills in Python for delivering production-ready, well-structured and documented code.Experience with large datasets and proficiency with SQL, exposure to snowflake and dbt is a plus.Are curious about the customer and have a pragmatic approach to solve for their needs.Take a collaborative, data-driven and experimental approach to solving complex problems at pace and with pragmatism, and are able to demonstrate the ability to foster this mindset in your colleagues.Have a positive and optimistic attitude - you overcome setbacks and obstacles, and inspire and motivate those around you too.Have a collaborative style that enables you to work with a range of different people and teams and allows for open and inclusive discussion.Are keen to learn and stay up-to-date with the latest technologies and value sharing your knowledge with your peers.It would be great if you also have:Experience working on an e-commerce site or in a fast-growing (preferably consumer-facing) start-up.Knowledge of MLOps or have an inclination to learn and develop in that area.These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.(some of) The good stuffTo care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.Work that works for you:Flexible working : our core hours are 10-4, but outside of these hours you can start or finish your day when works best for youWork Abroad for up to 30 days each year Share in our success with a choice to take equity optionsEnhanced family leave policy and a workplace nursery scheme1 day per year to volunteer on a project that’s close to your heartTime off:25 days’ holiday + your birthday and bank holidays each yearFlexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendarOption to buy an extra 5 days’ holiday each yearHealth and wellbeing:Health cash plan through SimplyhealthCompany pension schemeMental health support through Open Up, including access to online therapy sessionsAllies and champions groupsMental Health First Aiders and awareness training for our managers In person or virtual yoga every weekCycle to work schemeOur office kitchen is stocked with drinks and snacks to keep you goingFinancial wellbeing support through BippitElectric car schemeGrowth & Development:A flexible training framework for every stage of your career development through our Bloom & Learn programmeMentee and mentor opportunities with our external partners, such as The Women's Association and Mentoring for Growth run by Future Founders Internal & external Speaker Sessions on a variety of different inspirational topics Moments that matter:Social & wellbeing monthly calendarSummer and End of Year events, team lunches and post-peak celebrationsIrresistible discounts on our products, blooms & subscriptions!Belonging at Bloom & WildWe know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.  Getting hiredWe’ll do everything we can to make sure your interview experience with us is a good one. It’s a 2-way process, and we’re keen to answer all of the questions you may have, so that you can be sure (and excited!) that we’ll be the right place for you.  Apply below (it takes 2 minutes!)Chat with Billy, our Senior Talent Manager for tech - to discuss our role and learn a bit more about your skills and background and how we might match your career & development goals.Interview with Marisa and James, Head of Data Science and Product Manager for Data Science team to get into more of the detail.Call with Nadia and Tonci, Senior Data Scientist and Head of Data Engineering to assess your knowledge of data science and engineering principles.Show us how you work through a technical challenge, which will be a take home exercise followed by a discussion with Marisa and Nadia.Final chat with Joe, our CPTOWe believe in leading change for good, so if there’s anything that we can do to help throughout your application process, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.

Bloom & Wild

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