Large

GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Latin America and China. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. 

GM Financial employs more than 9,000 hard-working team members, and we're always looking for new people with diverse talents. GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development.

GM Financial is committed to strengthening the communities where we live and work. Each year, we select several philanthropic organizations to support through our Signature Events program. The company and its team members actively support these organizations through many company-wide initiatives; in addition we support numerous other nonprofit organizations through sponsorships and monetary donations.

For more information, visit www.gmfinancial.com.

NMLS #2108 (https://nationwidelicensingsystem.org/about/Pages/NMLSConsumerAccess.aspx)

Finance

GM Financial

Teamwork | Excellence | Integrity | Diversity, Equity and Inclusion | Community Investment

You need a high school diploma; 3-5 years in data modeling and cloud architecture (Azure preferred); experience with ETL, database design, and data governance; and familiarity with Oracle and data pipelines.

You will model complex data, analyze patterns, maintain data standards, collaborate with users, create ETL strategies, and support data integration in a multi-cloud environment.

Data

Detroit

<p><strong>Job Description</strong></p><p><strong>Overview</strong></p><p><strong>Why GMF Technology?</strong></p><p>GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are&nbsp;data&nbsp;junkies and trust in&nbsp;data&nbsp;and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.</p><p><strong>Overview</strong></p><p>The&nbsp;Data&nbsp;Architect&nbsp;II is responsible for designing and documenting logical and physical Enterprise Application (OLTP) and&nbsp;Data&nbsp;Warehouse (OLAP) databases and creating the related ETL Design Specifications with supporting documentation. Actively leads and participates in&nbsp;Data&nbsp;Governance initiatives to support the GM Financial Enterprise&nbsp;Data&nbsp;Strategy across operational and analytical database environments. The&nbsp;Data&nbsp;Architect&nbsp;II coordinates cross functional teams on a project basis to effectively communicate database design related activities with a wide range of technical,&nbsp;non-technical, and third party team members. They are responsible for the publication and distribution of Enterprise and&nbsp;Data&nbsp;Warehouse&nbsp;data&nbsp;models and related documentation throughout the company. The&nbsp;Data&nbsp;Architect&nbsp;II searches for, identifies and exploits opportunities to enhance Enterprise analytical databases using knowledge gained from experience and from an understanding of emerging methodologies.</p><p><strong>Responsibilities</strong></p><p><strong>What makes you an ideal candidate?</strong></p><ul><li>Thorough understanding of&nbsp;data modeling&nbsp;and experience in modeling techniques required such as Relational, Dimensional and&nbsp;Data&nbsp;Vault</li><li>Moderate to strong working knowledge of&nbsp;ERwin&nbsp;Data Modeling&nbsp;Software</li><li>Experience with Cloud based&nbsp;Data&nbsp;Warehouse services (Azure&nbsp;Synapse,&nbsp;Data Bricks&nbsp;Delta Lake, Snow Flake, AWS Redshift) preferred</li><li>Experience with cloud architecture and PaaS, IaaS,&nbsp;SaaS&nbsp;services related to&nbsp;data&nbsp;storage (Azure&nbsp;required, multi cloud solutions) preferred</li><li>Perform a variety of in-depth&nbsp;data&nbsp;analysis,&nbsp;data modeling&nbsp;and&nbsp;data&nbsp;administration tasks on complicated datasets with potentially complex&nbsp;data&nbsp;integration scenarios with limited supervision</li><li>Must be able to recognize and identify patterns in&nbsp;data&nbsp;relationships from disparate systems</li><li>Establish, maintain, adhere to and enforce Enterprise&nbsp;Data Modeling&nbsp;and&nbsp;Data&nbsp;Integration standards</li><li>Communicate with and/or interview users to plan, develop, improve and maintain moderately complex components of the logical/physical corporate model</li><li>Work closely with BSA, business and IT team members to clarify and refine functional&nbsp;data&nbsp;requirement specifications</li><li>Develop and present training materials such as&nbsp;data&nbsp;flow diagrams, conceptual diagrams, UML diagrams, ER flow diagrams as needed to clarify&nbsp;data&nbsp;model meaning and usage effectively to a wide range of technical and non-technical consumers</li><li>Provide guidance in the interaction with business users to plan, develop, improve and maintain complex components of the logical/physical Enterprise&nbsp;Data&nbsp;Warehouse and related models</li><li>Maintain and administer the Corporate&nbsp;Data&nbsp;Model Repository</li><li>Work closely with Database Administrators and&nbsp;Data&nbsp;Integration (ETL) developers resulting in effective&nbsp;data&nbsp;driven solutions</li><li>Create and document logical&nbsp;data&nbsp;integration (ETL) strategies for&nbsp;data&nbsp;flows between disparate source/target systems and the Enterprise&nbsp;Data&nbsp;Warehouse</li><li>Must have moderate to strong working knowledge of ETL and&nbsp;Data&nbsp;integration techniques,&nbsp;Informatica&nbsp;Power Center preferred</li><li>Significant experience in a large and complex business environment</li><li>Participate in the proliferation of our Corporate Meta-Data&nbsp;Repository</li><li>Research, present, and accurately articulate benefits and goals of these technologies, such as Big&nbsp;Data, Hadoop, NoSQL,&nbsp;Data&nbsp;V</li><li>Work fluently with many technologies including Hadoop, Big&nbsp;Data, NoSQL,&nbsp;Data&nbsp;Virtualization,&nbsp;Data&nbsp;Services, Oracle, Oracle Exadata</li><li>Strong in the use of Microsoft&nbsp;Office&nbsp;software including strong ability to analyze&nbsp;data&nbsp;using Excel for reporting and&nbsp;data&nbsp;mining purposes</li><li>Experience with&nbsp;data&nbsp;visualization concepts and tools</li></ul><p><strong>Qualifications</strong></p><p><strong>Experience</strong></p><ul><li>High School Diploma or equivalent required.&nbsp;Bachelor’s Degree in related field or equivalent work experience preferred.&nbsp;Master’s Degree preferred</li><li>3-5 years of&nbsp;Data Modeling&nbsp;required</li><li>3-5 years with cloud architecture and PaaS, IaaS,&nbsp;SaaS&nbsp;services related to&nbsp;data&nbsp;storage (Azure&nbsp;required, prefer multi-cloud solutions) preferred</li><li>Database/&nbsp;data&nbsp;store design experience with at least three or more years of experience</li><li>Experience designing, diagramming, and documenting for ETL Development, and/or other&nbsp;Data&nbsp;projects preferred</li><li>Experience working within an Enterprise&nbsp;Data&nbsp;Management role including transactional&nbsp;Data, Analytical&nbsp;Data, and&nbsp;Data&nbsp;Governance/ Administration preferred</li><li>Experience with Oracle/ Oracle Exadata highly preferred</li><li>Experience in&nbsp;Data Modeling&nbsp;,&nbsp;Data&nbsp;Engineering and&nbsp;Data&nbsp;Integration preferred</li><li>Experience with Cloud based&nbsp;Data&nbsp;Warehouse services (Azure&nbsp;Synapse,&nbsp;Data Bricks&nbsp;Delta Lake, Snow Flake, AWS Redshift) preferred</li><li>Experience architecting DevOps automated&nbsp;data&nbsp;pipelines preferred</li><li>Experience architecting Enterprise&nbsp;Data&nbsp;Pipelines leveraging technologies such as Kafka,&nbsp;Azure&nbsp;Event Hub,&nbsp;Azure&nbsp;Service Bus preferred</li><li>Experience Architecting solutions for Machine Learning and Advanced Analytics/&nbsp;Data&nbsp;Science deployments preferred</li><li>Experience Architecting Enterprise&nbsp;Data&nbsp;Lake/ Distributed&nbsp;Data&nbsp;patterns for use in Multi-Cloud/&nbsp;Hybrid&nbsp;Cloud Environments preferred</li></ul><p><strong>What We Offer:</strong>&nbsp;Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.</p><p><strong>Our Culture:&nbsp;</strong>Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.</p><p><strong>Compensation:&nbsp;</strong>Competitive pay and bonus eligibility</p><p><strong>Work Life Balance:</strong>&nbsp;Flexible&nbsp;hybrid&nbsp;work environment, 2-days a week in&nbsp;office</p><p><strong>Note: Please note we are not able to consider candidates who require visa sponsorship for this position.</strong></p><p>#LI-Hybrid</p><p>All Veterans are welcome to apply.</p><p>GM Financial is an&nbsp;Equal Opportunity Employer&nbsp;and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other federal, state or local protected class.</p><p>GM Financial has an accommodation process in place and provides accommodations for applicants and employees with disabilities</p>

Job DescriptionOverviewWhy GMF Technology?GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.OverviewThe Data Architect II is responsible for designing and documenting logical and physical Enterprise Application (OLTP) and Data Warehouse (OLAP) databases and creating the related ETL Design Specifications with supporting documentation. Actively leads and participates in Data Governance initiatives to support the GM Financial Enterprise Data Strategy across operational and analytical database environments. The Data Architect II coordinates cross functional teams on a project basis to effectively communicate database design related activities with a wide range of technical, non-technical, and third party team members. They are responsible for the publication and distribution of Enterprise and Data Warehouse data models and related documentation throughout the company. The Data Architect II searches for, identifies and exploits opportunities to enhance Enterprise analytical databases using knowledge gained from experience and from an understanding of emerging methodologies.ResponsibilitiesWhat makes you an ideal candidate?Thorough understanding of data modeling and experience in modeling techniques required such as Relational, Dimensional and Data VaultModerate to strong working knowledge of ERwin Data Modeling SoftwareExperience with Cloud based Data Warehouse services (Azure Synapse, Data Bricks Delta Lake, Snow Flake, AWS Redshift) preferredExperience with cloud architecture and PaaS, IaaS, SaaS services related to data storage (Azure required, multi cloud solutions) preferredPerform a variety of in-depth data analysis, data modeling and data administration tasks on complicated datasets with potentially complex data integration scenarios with limited supervisionMust be able to recognize and identify patterns in data relationships from disparate systemsEstablish, maintain, adhere to and enforce Enterprise Data Modeling and Data Integration standardsCommunicate with and/or interview users to plan, develop, improve and maintain moderately complex components of the logical/physical corporate modelWork closely with BSA, business and IT team members to clarify and refine functional data requirement specificationsDevelop and present training materials such as data flow diagrams, conceptual diagrams, UML diagrams, ER flow diagrams as needed to clarify data model meaning and usage effectively to a wide range of technical and non-technical consumersProvide guidance in the interaction with business users to plan, develop, improve and maintain complex components of the logical/physical Enterprise Data Warehouse and related modelsMaintain and administer the Corporate Data Model RepositoryWork closely with Database Administrators and Data Integration (ETL) developers resulting in effective data driven solutionsCreate and document logical data integration (ETL) strategies for data flows between disparate source/target systems and the Enterprise Data WarehouseMust have moderate to strong working knowledge of ETL and Data integration techniques, Informatica Power Center preferredSignificant experience in a large and complex business environmentParticipate in the proliferation of our Corporate Meta-Data RepositoryResearch, present, and accurately articulate benefits and goals of these technologies, such as Big Data, Hadoop, NoSQL, Data VWork fluently with many technologies including Hadoop, Big Data, NoSQL, Data Virtualization, Data Services, Oracle, Oracle ExadataStrong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposesExperience with data visualization concepts and toolsQualificationsExperienceHigh School Diploma or equivalent required. Bachelor’s Degree in related field or equivalent work experience preferred. Master’s Degree preferred3-5 years of Data Modeling required3-5 years with cloud architecture and PaaS, IaaS, SaaS services related to data storage (Azure required, prefer multi-cloud solutions) preferredDatabase/ data store design experience with at least three or more years of experienceExperience designing, diagramming, and documenting for ETL Development, and/or other Data projects preferredExperience working within an Enterprise Data Management role including transactional Data, Analytical Data, and Data Governance/ Administration preferredExperience with Oracle/ Oracle Exadata highly preferredExperience in Data Modeling , Data Engineering and Data Integration preferredExperience with Cloud based Data Warehouse services (Azure Synapse, Data Bricks Delta Lake, Snow Flake, AWS Redshift) preferredExperience architecting DevOps automated data pipelines preferredExperience architecting Enterprise Data Pipelines leveraging technologies such as Kafka, Azure Event Hub, Azure Service Bus preferredExperience Architecting solutions for Machine Learning and Advanced Analytics/ Data Science deployments preferredExperience Architecting Enterprise Data Lake/ Distributed Data patterns for use in Multi-Cloud/ Hybrid Cloud Environments preferredWhat We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.Compensation: Competitive pay and bonus eligibilityWork Life Balance: Flexible hybrid work environment, 2-days a week in officeNote: Please note we are not able to consider candidates who require visa sponsorship for this position.#LI-HybridAll Veterans are welcome to apply.GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other federal, state or local protected class.GM Financial has an accommodation process in place and provides accommodations for applicants and employees with disabilities

Data Architect II - GM Financial

<div>
 Overview: 
 <p><b> Why GMF Technology?</b></p>
 <p></p>
 <p><br> GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.</p>
 <p></p>
 <div>
  <br> 
 </div>
 <div>
  <b>Overview</b>
 </div>
 <div>
   The Data Architect II is responsible for designing and documenting logical and physical Enterprise Application (OLTP) and Data Warehouse (OLAP) databases and creating the related ETL Design Specifications with supporting documentation. Actively leads and participates in Data Governance initiatives to support the GM Financial Enterprise Data Strategy across operational and analytical database environments. The Data Architect II coordinates cross functional teams on a project basis to effectively communicate database design related activities with a wide range of technical, non-technical, and third party team members. They are responsible for the publication and distribution of Enterprise and Data Warehouse data models and related documentation throughout the company. The Data Architect II searches for, identifies and exploits opportunities to enhance Enterprise analytical databases using knowledge gained from experience and from an understanding of emerging methodologies.
 </div> Responsibilities: 
 <div>
  <b> What makes you an ideal candidate? </b>
 </div>
 <ul>
  <li>Thorough understanding of data modeling and experience in modeling techniques required such as Relational, Dimensional and Data Vault</li>
  <li> Moderate to strong working knowledge of ERwin Data Modeling Software</li>
  <li> Experience with Cloud based Data Warehouse services (Azure Synapse, Data Bricks Delta Lake, Snow Flake, AWS Redshift) preferred</li>
  <li> Experience with cloud architecture and PaaS, IaaS, SaaS services related to data storage (Azure required, multi cloud solutions) preferred</li>
  <li> Perform a variety of in-depth data analysis, data modeling and data administration tasks on complicated datasets with potentially complex data integration scenarios with limited supervision</li>
  <li> Must be able to recognize and identify patterns in data relationships from disparate systems</li>
  <li> Establish, maintain, adhere to and enforce Enterprise Data Modeling and Data Integration standards</li>
  <li> Communicate with and/or interview users to plan, develop, improve and maintain moderately complex components of the logical/physical corporate model</li>
  <li> Work closely with BSA, business and IT team members to clarify and refine functional data requirement specifications</li>
  <li> Develop and present training materials such as data flow diagrams, conceptual diagrams, UML diagrams, ER flow diagrams as needed to clarify data model meaning and usage effectively to a wide range of technical and non-technical consumers</li>
  <li> Provide guidance in the interaction with business users to plan, develop, improve and maintain complex components of the logical/physical Enterprise Data Warehouse and related models</li>
  <li> Maintain and administer the Corporate Data Model Repository</li>
  <li> Work closely with Database Administrators and Data Integration (ETL) developers resulting in effective data driven solutions</li>
  <li> Create and document logical data integration (ETL) strategies for data flows between disparate source/target systems and the Enterprise Data Warehouse</li>
  <li> Must have moderate to strong working knowledge of ETL and Data integration techniques, Informatica Power Center preferred</li>
  <li> Significant experience in a large and complex business environment</li>
  <li> Participate in the proliferation of our Corporate Meta-Data Repository</li>
  <li> Research, present, and accurately articulate benefits and goals of these technologies, such as Big Data, Hadoop, NoSQL, Data V</li>
  <li> Work fluently with many technologies including Hadoop, Big Data, NoSQL, Data Virtualization, Data Services, Oracle, Oracle Exadata</li>
  <li> Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes</li>
  <li> Experience with data visualization concepts and tools</li>
 </ul> Qualifications: 
 <div>
  <b> Experience</b>
 </div>
 <ul>
  <li> High School Diploma or equivalent required. Bachelor’s Degree in related field or equivalent work experience preferred. Master’s Degree preferred</li>
  <li> 3-5 years of Data Modeling required</li>
  <li> 3-5 years with cloud architecture and PaaS, IaaS, SaaS services related to data storage (Azure required, prefer multi-cloud solutions) preferred</li>
  <li> Database/ data store design experience with at least three or more years of experience</li>
  <li> Experience designing, diagramming, and documenting for ETL Development, and/or other Data projects preferred</li>
  <li> Experience working within an Enterprise Data Management role including transactional Data, Analytical Data, and Data Governance/ Administration preferred</li>
  <li> Experience with Oracle/ Oracle Exadata highly preferred</li>
  <li> Experience in Data Modeling , Data Engineering and Data Integration preferred</li>
  <li> Experience with Cloud based Data Warehouse services (Azure Synapse, Data Bricks Delta Lake, Snow Flake, AWS Redshift) preferred</li>
  <li> Experience architecting DevOps automated data pipelines preferred</li>
  <li> Experience architecting Enterprise Data Pipelines leveraging technologies such as Kafka, Azure Event Hub, Azure Service Bus preferred</li>
  <li> Experience Architecting solutions for Machine Learning and Advanced Analytics/ Data Science deployments preferred</li>
  <li> Experience Architecting Enterprise Data Lake/ Distributed Data patterns for use in Multi-Cloud/ Hybrid Cloud Environments preferred</li>
 </ul>
 <div>
  <b> What We Offer: </b>Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
 </div>
 <div>
  <b> Our Culture:</b> Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
 </div>
 <div>
  <b> Compensation:</b> Competitive pay and bonus eligibility 
 </div>
 <div>
  <b>Work Life Balance:</b> Flexible hybrid work environment, 2-days a week in office
 </div>
 <div></div>
 <div>
  <b><br> Note:</b><b>Please note we are not able to consider candidates who require visa sponsorship for this position.</b>
 </div>
 <div></div>
 <div>
  <br> #LI-Hybrid
 </div>
 <div>
   #LI-MH1
 </div>
</div>

Data Architect II

You need 2 years in customer service, bilingual in French and English, strong communication skills, attention to detail, and ability to make sound decisions in a fast-paced environment.

You will manage lease and loan inquiries, ensure customer satisfaction, collaborate with internal teams, evaluate account info, and resolve issues to support business goals and enhance brand loyalty.

Hospitality & Retail

Toronto

<p><strong>Why GM Financial? </strong></p><ul><li>GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.</li><li>At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.</li></ul><p><strong>About the role:</strong></p><ul><li>Responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties.</li><li>Maintain business knowledge related to auto financing, contract information and understand key processes from various operational areas within the company to research and resolve lease and loan inquiries.</li><li>Responsible for evaluating account information and documenting correspondence, following procedures, and making sound business decisions.</li><li>Responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention.</li><li>Key areas of focus include proactively partnering with external business partners, Team Leaders and Managers to expedite and resolve customer issues in a timely manner.</li><li>These roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution and Deficiency Follow up.</li><li>Contact with other departments and segments is necessary to fulfill certain tasks and help the business to achieving optimal business results and team objectives as this position directly affects the financial results produced by the company.</li></ul><p><strong>Qualifications:</strong></p><p><strong> What makes you a dream candidate?</strong></p><ul><li>Ability to manage timely and accurate responses to multi-channel internal and external requests related to Lease &amp; Loan accounts.</li><li>Proven experience interacting with internal and external customers and dealers.</li><li>Ability to evaluate account information and documented correspondence, completing administrative tasks, and making sound business decisions.</li><li>Strong written and verbal communication skills with the ability to multi-task</li><li>Knowledge of financial services or banking customer service systems and Microsoft Office applications.</li><li>Ability to make sound business decisions based on accurate analysis of information</li><li>Excellent customer service skills and mathematical aptitude along with attention to data entry.</li><li>Detail oriented with good organizational and prioritization skills.</li><li>Team player with the ability to work in a fast-paced environment.</li><li>Self-motivated and able to work with minimal supervision while actively participating in a team environment.</li></ul><p><strong> Experience</strong></p><ul><li>Secondary School required.</li><li>Post secondary education preferred.</li><li>2 years of experience in a customer service or office environment is preferred.</li><li>Previous automotive industry experience is preferred but not required.</li><li>Must be fluent in French and English.</li></ul><p><strong> What We Offer</strong></p><ul><li>Excellent Health, Vision and Dental Benefits.</li><li>Bi-lingual Pay Differential if fluent in French.</li><li>Company Match program for RRSP contributions</li><li>Generous Paid Time Off (personal, vacation, sick, paid holidays)</li><li>Dynamic relationships between teams and leadership</li><li>Quarterly Volunteer Opportunities</li><li>Hybrid work schedule offered; ability to work a portion of your week from home</li></ul>

Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.About the role:Responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties.Maintain business knowledge related to auto financing, contract information and understand key processes from various operational areas within the company to research and resolve lease and loan inquiries.Responsible for evaluating account information and documenting correspondence, following procedures, and making sound business decisions.Responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention.Key areas of focus include proactively partnering with external business partners, Team Leaders and Managers to expedite and resolve customer issues in a timely manner.These roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution and Deficiency Follow up.Contact with other departments and segments is necessary to fulfill certain tasks and help the business to achieving optimal business results and team objectives as this position directly affects the financial results produced by the company.Qualifications: What makes you a dream candidate?Ability to manage timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts.Proven experience interacting with internal and external customers and dealers.Ability to evaluate account information and documented correspondence, completing administrative tasks, and making sound business decisions.Strong written and verbal communication skills with the ability to multi-taskKnowledge of financial services or banking customer service systems and Microsoft Office applications.Ability to make sound business decisions based on accurate analysis of informationExcellent customer service skills and mathematical aptitude along with attention to data entry.Detail oriented with good organizational and prioritization skills.Team player with the ability to work in a fast-paced environment.Self-motivated and able to work with minimal supervision while actively participating in a team environment. ExperienceSecondary School required.Post secondary education preferred.2 years of experience in a customer service or office environment is preferred.Previous automotive industry experience is preferred but not required.Must be fluent in French and English. What We OfferExcellent Health, Vision and Dental Benefits.Bi-lingual Pay Differential if fluent in French.Company Match program for RRSP contributionsGenerous Paid Time Off (personal, vacation, sick, paid holidays)Dynamic relationships between teams and leadershipQuarterly Volunteer OpportunitiesHybrid work schedule offered; ability to work a portion of your week from home

Customer Service Representative (Bilingual) - GM Financial

<div>
 Overview: 
 <div>
  <b> Please note that we have four openings for this position.</b>
 </div>
 <div></div>
 <div>
  <b><br> Why GM Financial? </b>
 </div>
 <div>
  GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
 </div>
 <div>
  <br> 
 </div>
 <div>
  At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
 </div>
 <div></div>
 <div>
  <br> Our Purpose: We pioneer the innovations that move and connect people to what matters.
 </div>
 <br> 
 <div></div> Responsibilities: 
 <div>
  <b> About the role:</b>
 </div>
 <ul>
  <li> Responsible for delivering a positive customer experience while servicing inbound and outbound lease and loan inquiries from consumers, dealerships, internal departments and other third parties. </li>
  <li>Maintain business knowledge related to auto financing, contract information and understand key processes from various operational areas within the company to research and resolve lease and loan inquiries. </li>
  <li>Responsible for evaluating account information and documenting correspondence, following procedures, and making sound business decisions. </li>
  <li>Responsible for providing Best In Class service by engaging internal and external customers via multi-channel requests, focusing on brand loyalty and creating an environment that increases overall customer satisfaction and retention.</li>
  <li> Key areas of focus include proactively partnering with external business partners, Team Leaders and Managers to expedite and resolve customer issues in a timely manner. </li>
  <li>These roles include Dealer Phone Support, End of Term Phone, Customer and Dealer Resolution and Deficiency Follow up.</li>
  <li> Contact with other departments and segments is necessary to fulfill certain tasks and help the business to achieving optimal business results and team objectives as this position directly affects the financial results produced by the company.</li>
 </ul> Qualifications: 
 <div>
  <b> What makes you a dream candidate?</b>
 </div>
 <ul>
  <li> Ability to manage timely and accurate responses to multi-channel internal and external requests related to Lease &amp; Loan accounts. </li>
  <li>Proven experience interacting with internal and external customers and dealers. </li>
  <li>Ability to evaluate account information and documented correspondence, completing administrative tasks, and making sound business decisions. </li>
  <li>Strong written and verbal communication skills with the ability to multi-task</li>
  <li> Knowledge of financial services or banking customer service systems and Microsoft Office applications.</li>
  <li> Ability to make sound business decisions based on accurate analysis of information</li>
  <li> Excellent customer service skills and mathematical aptitude along with attention to data entry.</li>
  <li> Detail oriented with good organizational and prioritization skills.</li>
  <li> Team player with the ability to work in a fast-paced environment.</li>
  <li> Self-motivated and able to work with minimal supervision while actively participating in a team environment.</li>
 </ul>
 <p><b> Experience</b></p>
 <ul>
  <li> Secondary School required.</li>
  <li> Post secondary education preferred.</li>
  <li> 2 years of experience in a customer service or office environment is preferred.</li>
  <li> Previous automotive industry experience is preferred but not required.</li>
  <li> Must be fluent in French and English.</li>
 </ul>
 <p><b> What We Offer</b></p>
 <ul>
  <li> Excellent Health, Vision and Dental Benefits.</li>
  <li> Bi-lingual Pay Differential if fluent in French.</li>
  <li> Company Match program for RRSP contributions</li>
  <li> Generous Paid Time Off (personal, vacation, sick, paid holidays)</li>
  <li> Dynamic relationships between teams and leadership</li>
  <li> Quarterly Volunteer Opportunities</li>
  <li> Hybrid work schedule offered; ability to work a portion of your week from home</li>
 </ul>
</div>
<div></div>

Customer Service Representative (Bilingual)

You need 4-6 years AI experience, a degree in Computer Science, and proficiency in Python, Java or C++. Cloud platform knowledge and strong problem-solving skills are a must. Stay updated on AI tech and ethical practices.

You will design, implement, and optimize AI architectures and models, collaborate with cross-functional teams, and stay updated on AI technologies for GM Financial.

Irving

<ul><li>You will work closely with cross-functional teams to understand business requirements and translate them into scalable and efficient AI architecture</li><li>Your main responsibilities entail owning the implementation and deployment of AI models and systems</li><li>Collaborate with product managers, data scientists, software engineers, and other customers to understand business goals and determine AI requirements</li><li>Design and develop AI architectures, frameworks, and algorithms that can support large-scale and sophisticated AI solutions using Retrieval augmented generation (RAG), Contextual AI, Prompt Engineering etc.</li><li>Evalute and select appropriate AI technologies, tools, and frameworks to achieve desired performance, accuracy, and scalability</li><li>Own the development and implementation of AI models, ensuring consistency to standard processes in machine learning and deep learning</li><li>Develop and maintain AI pipelines, incorporating data cleaning, pre-processing, feature engineering, model training, and validation processes</li><li>Optimize AI models and systems for performance, scalability, and efficiency</li><li>Conduct regular code reviews and provide technical guidance to junior members of the team</li><li>Stay up to date with the latest advancements in AI technologies, frameworks, and algorithms, and find opportunities for their application in the organization</li><li>Collaborate with infrastructure teams to ensure smooth deployment and monitoring of AI models in production environments</li></ul><p><strong>Experience</strong></p><ul><li>4-6 years experience as an Architect with a proven track record of implementing innovative solutions and delivering business values required</li><li>Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field.</li><li>Proven experience (3+ years) working as an AI architect, data scientist, or related role.</li><li>Strong knowledge of machine learning, deep learning, and natural language processing (NLP) techniques.</li><li>Proficiency in programming languages such as Python, Java, or C++, and familiarity with popular AI libraries and frameworks (e.g., TensorFlow, PyTorch, Keras).</li><li>Experience in designing and implementing large-scale AI solutions, including data ingestion, storage, processing, and deployment.</li><li>Solid understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and experience deploying AI models on these platforms.</li><li>Excellent problem-solving and analytical skills, with the ability to break down complex problems into actionable components.</li><li>Strong communication and collaboration skills, with the ability to work effectively within cross-functional teams.</li><li>Ability to stay updated with the latest advancements in AI technologies, frameworks, and platforms.</li><li>Knowledge of ethical considerations and responsible AI practices is a plus.</li></ul>

You will work closely with cross-functional teams to understand business requirements and translate them into scalable and efficient AI architectureYour main responsibilities entail owning the implementation and deployment of AI models and systemsCollaborate with product managers, data scientists, software engineers, and other customers to understand business goals and determine AI requirementsDesign and develop AI architectures, frameworks, and algorithms that can support large-scale and sophisticated AI solutions using Retrieval augmented generation (RAG), Contextual AI, Prompt Engineering etc.Evalute and select appropriate AI technologies, tools, and frameworks to achieve desired performance, accuracy, and scalabilityOwn the development and implementation of AI models, ensuring consistency to standard processes in machine learning and deep learningDevelop and maintain AI pipelines, incorporating data cleaning, pre-processing, feature engineering, model training, and validation processesOptimize AI models and systems for performance, scalability, and efficiencyConduct regular code reviews and provide technical guidance to junior members of the teamStay up to date with the latest advancements in AI technologies, frameworks, and algorithms, and find opportunities for their application in the organizationCollaborate with infrastructure teams to ensure smooth deployment and monitoring of AI models in production environmentsExperience4-6 years experience as an Architect with a proven track record of implementing innovative solutions and delivering business values requiredBachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field.Proven experience (3+ years) working as an AI architect, data scientist, or related role.Strong knowledge of machine learning, deep learning, and natural language processing (NLP) techniques.Proficiency in programming languages such as Python, Java, or C++, and familiarity with popular AI libraries and frameworks (e.g., TensorFlow, PyTorch, Keras).Experience in designing and implementing large-scale AI solutions, including data ingestion, storage, processing, and deployment.Solid understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and experience deploying AI models on these platforms.Excellent problem-solving and analytical skills, with the ability to break down complex problems into actionable components.Strong communication and collaboration skills, with the ability to work effectively within cross-functional teams.Ability to stay updated with the latest advancements in AI technologies, frameworks, and platforms.Knowledge of ethical considerations and responsible AI practices is a plus.

GM Financial

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