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ADC Engineer I, Amazon Dedicated Cloud Engineering - Support Engineering

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Amazon

Jul 30

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Seattle

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Requirements

  • High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
  • 1-3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)
  • 1-3 years of experience with Networking (TCP/IP, DNS)
  • 1-3 years of experience with Troubleshooting / Support for technical IT issues
  • Current, active US Government Security Clearance of TS/SCI with Polygraph
  • Experience with internet fundamentals and cloud computing concepts
  • Experience with AWS core services, Command Console, or command line interface
  • Experience with compute, database and storage concepts
  • Experience with Virtualization (VMware, Xen, Hypervisor)
  • Experience with security concepts and best practices
  • Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications

Responsibilities

  • - Implement innovative cloud computing solutions and solve the world's most complex technical problems
  • - Engineer and operate the world's largest cloud computing infrastructure
  • - Focus on operational excellence and troubleshooting complex system operations
  • - Understand how to think big and simplify solutions to complex problems
  • - Ensure that our customers continue to have the best experience possible
  • - Take a defined set of tasks and execute it on schedule
  • - Identify ineffective processes
  • - Identify when technical implementations have defects or are not highly available, performant, or maintainable
  • - Understand operational risk and avoid taking unnecessary risks
  • - Identify operational concerns and resolve, mitigate, or escalate the concerns in a timely manner
  • - Provide troubleshooting and operations support
  • - Innovate to automate operational tasks
  • - Dive deep to find the root cause of a customer issue
  • - Investigate why a metric is trending in the wrong direction
  • - Discuss radical new approaches to automate operational processes

FAQs

What qualifications are required for the ADC Engineer I position?

Applicants must have a high school diploma or equivalent, or certifications such as A+, CND (Certified Network Defender), Network+, or Security+. Additionally, 1-3 years of experience in Systems Administration in Linux/Unix and Networking is required, along with a current, active US Government Security Clearance of TS/SCI with Polygraph.

What types of technical skills should I have for this position?

Candidates should have experience with Systems Administration in Linux/Unix (such as Ubuntu, CentOS, RedHat, Solaris), networking (TCP/IP, DNS), troubleshooting technical IT issues, internet fundamentals, cloud computing concepts, and security best practices. Familiarity with AWS core services and experience with virtualization technologies is also beneficial.

What are the primary responsibilities of the ADC Engineer I?

The ADC Engineer I is responsible for executing assigned tasks on schedule, identifying ineffective processes, detecting technical implementation defects, and resolving operational concerns. The role involves troubleshooting complex system operations, automating operational tasks, and ensuring a high-quality customer experience.

Is this a full-time position, and what are the working hours?

Yes, this is a full-time position that requires shift work. The team operates 24/7, so the role may require working nights and/or weekends.

What does a typical day look like for an ADC Engineer I?

A typical day may involve deep diving into customer issues, investigating metric trends, and discussing innovative ways to automate operational processes. The role includes providing troubleshooting and operational support as part of a dedicated engineering team.

What is the culture like at AWS for this team?

AWS emphasizes an inclusive team culture, valuing diversity and providing learning experiences. The company has various employee-led affinity groups and encourages mentorship and knowledge sharing to support career growth and work-life balance.

What is the salary range for this position?

The base pay for the ADC Engineer I position ranges from $81,900 per year in the lowest geographic market to $164,200 per year in the highest geographic market. Compensation may vary based on market location, job-related knowledge, skills, and experience.

What other benefits does Amazon offer to employees?

In addition to competitive salary, Amazon offers a total compensation package that may include equity, sign-on payments, and a full range of medical, financial, and other benefits. For more information, employees can visit Amazon's benefits website.

How can I apply for this position?

Interested candidates should apply via Amazon's internal or external career site. The position will remain posted until filled.

Do I need a security clearance for this job?

Yes, the position requires that candidates possess and maintain an active TS/SCI security clearance with polygraph. Candidates must also expect to opt into a commensurate clearance for any government agency for which they perform AWS work.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

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