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Care After Death Assistant

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Aneurin Bevan University Health Board

4d ago

  • Job
    Full-time
    Entry Level
  • Healthcare

AI generated summary

  • You must have NVQ Level 3, admin skills, experience with bereaved families, data input, and the ability to work in a mortuary. Flexibility, excellent communication, and sensitivity are essential.
  • You will assist bereaved relatives by providing documentation, personal effects, and information, while supporting families in the mortuary and facilitating feedback on their experiences.

Requirements

  • Essential criteria
  • NVQ Level 3 or equivalent demonstrable competencies and skills in Administration and afterlife patient care, duties and responsibilities to that level
  • Computer skills including Microsoft Word, Excel, etc
  • Demonstrable experience of communicating effectively and compassionately with distressed/bereaved relatives and carers
  • Experience of inputting data into a database for service use
  • Experience of working in a pressured environment with competing demands
  • Willingness to work within the mortuary setting
  • Demonstrable confidence to interact with health professional staff or equivalent in order to ensure that they act in a timely manner which minimises distress for the newly bereaved
  • Able to deal with emotive/ difficult/challenging situations with tact and sensitivity
  • Ability to manage own wellbeing
  • Excellent interpersonal skills including tact and diplomacy
  • Excellent organisational skills
  • The ability to work without direct supervision
  • Excellent well developed communication skills, written and verbal, to pass on highly complex and sensitive information with specific emphasis on sensitivity and empathy
  • Passionate about making a difference
  • Ability to be able to travel independently to other sites within ABUHB
  • Able to work flexibly to meet the needs of the service
  • Desirable criteria
  • Communication skills training
  • Knowledge of bereavement support services
  • Demonstrable evidence of an understanding of the administrative process following the death of a hospital patient
  • Basic mortuary duties in providing dignity of the deceased patient, cleaning equipment, patient transfer etc. to legislative standards
  • Experience within a mortuary environment
  • Experience of bereavement support
  • Ability to speak Welsh at level 1 (Understand familiar everyday expressions if people speak slowly and clearly.) or the willingness to learn
  • Demonstrable understanding of the impact of bereavement

Responsibilities

  • The post-holder will be responsible for ensuring that bereaved relatives and carers are enabled to receive the necessary documentation, personal effects and relevant information in a suitable format, in a timely and compassionate way.
  • To sign post relatives to appropriate services and gain feedback from relatives regarding their experiences.
  • The post holder will also undertake tasks within the mortuary and support bereaved families when visiting within the mortuary.

FAQs

What is the employment term for the Care After Death Assistant position?

The position is fixed term until 31st March 2026.

Is there a temporary pay increase for this role?

Yes, there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour, which amounts to £24,638 per annum.

What qualifications are required for this position?

Applicants must have an NVQ Level 3 or equivalent demonstrable competencies and skills in Administration and afterlife patient care.

Is experience in a mortuary environment necessary?

Experience in a mortuary environment is desirable but not essential for this role.

Are Welsh speakers encouraged to apply?

Yes, the ability to speak Welsh is desirable for this post; however, Welsh and/or English speakers are equally welcome to apply.

What kind of benefits does the health board offer?

The health board offers a fantastic benefits package, extensive training and development opportunities, flexible working, occupational health support, and promotes a healthy work-life balance.

Will I need to travel to different sites?

Yes, the role requires the ability to travel independently to other sites within Aneurin Bevan University Health Board.

How will I be notified if I am shortlisted for the position?

If you are shortlisted, you will be contacted via the email account you used to apply, so it’s important to check that account regularly.

Are there any specific skills required for communication in this role?

Yes, excellent interpersonal skills, including tact and diplomacy, and the ability to communicate effectively and compassionately with distressed or bereaved relatives and carers, are essential.

What is the working environment like at Aneurin Bevan University Health Board?

Aneurin Bevan University Health Board is a multi-award-winning NHS organization known for its passion for caring and provides an exceptional workplace where employees can feel trusted and valued.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers