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Digital Sales Account Manager

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British Airways

Sep 6

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

Requirements

  • Proficiency with the tools and technologies of digital sales
  • A can-do attitude
  • Flexibility and agility, someone who is always ready to adapt when things don’t go to plan
  • Someone who can be an ambassador for BA and the team
  • Digitally minded - demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
  • CRM management
  • Advanced communication, negotiation and influencing skills
  • Drive and ambition needed to exceed targets
  • Ability to work in self-directed, fast-paced environment
  • Ability to evaluate data and metrics effectively to ensure focus on commercial opportunities
  • Demonstration of utilising digital selling and other innovative ways of working to achieve revenue targets
  • Experience of building productive working internal and external relationships in a multi-cultural hub-based environment
  • Good account management or equivalent commercial experience
  • Fluency in German an advantage, but not essential

Responsibilities

  • Deliver revenue by understanding customer needs and matching to relevant products.
  • Use data led insights and analysis to drive revenue generating/share shifting actions.
  • Cultivate Decision making unit in accounts to expand influence map.
  • Conduct medium touch performance reviews to drive deal performance via digital tools/remotely and face to face.
  • Negotiation of bespoke and templated deals, implementing SMA activities and allocation waiver and favours budget.
  • Sourcing new business opportunities.
  • Upsell opportunities to existing customer base.
  • Delivery of digital and face to face conferencing/training.
  • Deliver enhanced data quality and customer insight, and feeding back market intelligence.
  • Define account development plans for high touch and strategic accounts.
  • Strengthen relationships by acting as a touchpoint for escalation of issues or waiver/favour initiation.
  • Face of BA/IB to the market, and represent the views from market.
  • Representation for BA/IB and collaboration with joint partners.

FAQs

What is the primary responsibility of the Digital Sales Account Manager?

The primary responsibility is to manage a portfolio of British Airways and Joint Business corporate and/or trade partners to maximize revenue and drive tactical activity and performance across Germany and Europe.

Is fluency in German required for this position?

Fluency in German is an advantage but not essential for this position.

What type of environment does the Digital Sales Account Manager work in?

The role is in a self-directed, fast-paced environment that requires flexibility and agility.

What sales tools and technologies should the Digital Sales Account Manager be proficient in?

The Digital Sales Account Manager should be proficient with tools and technologies related to digital sales, including CRM management.

What are some key skills required for this role?

Key skills required include advanced communication, negotiation and influencing skills, the ability to evaluate data and metrics effectively, and a strong work ethic.

What type of travel benefits do employees receive?

Employees receive access to brilliant staff travel benefits, including unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted ‘Hotline’ airfares per year for themselves, friends, and family.

How does British Airways view inclusion and diversity in the workplace?

British Airways is committed to creating an inclusive culture where diverse representation is valued and encourages people from all backgrounds and cultures to join and contribute to the business.

What kind of experience is preferred for this role?

Good account management or equivalent commercial experience is preferred for this role.

Will the Digital Sales Account Manager conduct performance reviews?

Yes, the role includes conducting medium touch performance reviews to drive deal performance via digital tools, remotely, and face to face.

Is ongoing development and progression encouraged at British Airways?

Yes, British Airways encourages employees to consider opportunities across the business to help them develop and progress.

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British Airways

The flag carrier of the United Kingdom

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.

Benefits

  • Discounted travel

    Heavily discounted air travel for yourself, friends and family accompanied with a generous annual leave entitlement or 26 days to turn your bucket list into reality.

  • Champion Sustainability

    Play a part in driving our sustainability agenda through fundraising for charity partners, volunteering for charities or championing our colleague diversity networks.

  • Become an ambassador

    Access our Graduate and Apprentice Networks to learn from current and former colleagues on our schemes, and volunteer to inspire the next generation to consider an aviation career.

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