FAQs
What is the main role of a Front Office Team Member at Crowne Plaza Birmingham NEC?
The main role is to serve as the first point of contact for guests, providing exceptional customer service during check-in, check-out, and throughout their stay, while addressing inquiries and concerns.
What type of experience is preferred for this position?
Previous experience in a customer-facing role is preferred, ideally within a hotel or hospitality environment.
Are there opportunities for career growth within the company?
Yes, LGH Hotels Management offers a growing portfolio of hotels and opportunities for advancement within the hospitality industry.
What benefits do Front Office Team Members receive?
Benefits include employee discounts at hotel rates, access to global IHG employee room benefit programs, shopping discounts, health and wellness programs, free meals on duty, and free parking, among others.
Is flexible availability required for this position?
Yes, candidates must have flexible availability, including weekends and holidays, to accommodate the needs of the hotel.
What skills are important for a Front Office Team Member?
Strong communication and interpersonal skills, the ability to multitask, familiarity with computer systems, and a friendly, welcoming personality are important for this role.
How do I apply for this position?
Interested candidates can apply by submitting their application through the appropriate job listing platform or the hotel's career page.
Will training be provided for new hires?
Yes, training will be provided to ensure new hires are equipped with the necessary skills and knowledge to succeed in their role.
What is the work environment like at Crowne Plaza Birmingham NEC?
The work environment is dynamic and fast-paced, focused on delivering excellent guest experiences and collaborating with various hotel departments.
Can you provide details about the hotel's location?
The Crowne Plaza Birmingham NEC is located near the Genting Arena, NEC, and Birmingham International Airport, just a 5-minute drive from both the airport and the railway station, and approximately 10 miles from Birmingham City Centre.