FAQs
What is the primary responsibility of the Head of Fraud at FARFETCH?
The primary responsibility is to lead the global fraud strategy and performance across the platform, aiming to balance protecting the business from financial and reputational risk while ensuring a frictionless customer experience.
Who will the Head of Fraud report to?
The Head of Fraud will report to the Senior Director of Fintech Operations.
What key performance indicators (KPIs) will the Head of Fraud be focused on?
The KPIs include chargeback rates, false positives, and chargeback defence rates.
What type of environment does FARFETCH's Porto office offer?
The Porto office boasts a vibrant and creative environment with informal meeting spaces, like a treehouse, and facilities such as a piano for breaks.
What qualities are sought in a candidate for this role?
Candidates should have experience in the fraud and risk domain, strategic thinking, problem-solving skills, strong communication abilities, and an aptitude for building relationships in the payment and fraud ecosystem.
What kind of team will the Head of Fraud lead?
The Head of Fraud will lead a team responsible for the fraud prevention strategy, focusing on personal development and group performance for sustainable success.
What types of partnerships will the Head of Fraud manage?
The Head of Fraud will manage and develop partnerships with external fraud partners globally to maximize value for the company.
Are there opportunities for professional development in this role?
Yes, the role includes training opportunities and free access to Udemy, as well as a focus on developing industry knowledge within the team.
What benefits does FARFETCH offer to employees?
Benefits include health insurance for the whole family, a flexible working environment, extra days off, a sabbatical program, community service days, and a flexible benefits program.
Does FARFETCH have a commitment to equal opportunities?
Yes, FARFETCH is dedicated to ensuring equal treatment for all applicants, prohibiting discrimination based on various factors such as sex, race, and disability throughout the recruitment process.