Head of Fraud

FARFETCH

Jan 25

Applications are closed

Job
Full-time
Expert Level
IT & Cybersecurity
Porto

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Requirements

An experienced leader, with strong competencies in the fraud and risk domain. You have worked in an international e-commerce company or service provider leading a fraud or risk team.
You have experience working with and designing fraud processes with a high level of automation through ML/AI solutions.
You're strategically minded and plan ahead, but you balance this with the ability to execute and solve problems as they happen.
You're able to demonstrate experience building relationships and ties across the payment and fraud ecosystem, benefiting from the experiences and knowledge of others.
You’re a strong communicator, and able to break down complex subjects for non-experts.
You're comfortable in navigating through occasional situations of ambiguity or uncertainty.

Responsibilities

Shape and drive the fraud prevention strategy across the Farfetch marketplace, delivering continuous improvements in our fraud processes and KPIs (such as chargeback rates, false positives, chargeback defence rates) to achieve the optimum balance between protecting our business from loss, and in enabling growth.
Collaborate with leadership in Operations, Technology, Product, Security and beyond to make the strategy a reality; implementing technology and process improvements to reach our goals.
Lead your team to reach their potential, both in their personal development and in their performance as a group. You’ll create a culture and structure to ensure long term sustainable success in the area.
You’ll work closely with our colleagues in technology to create world-class fraud models, systems and tools.
Develop up-to-date industry knowledge and expertise in the team. You'll focus on consumer trends, new products, card scheme compliance and regulation, while building close ties with those in the industry. You'll use your experience to grow the next generation of experts in Farfetch.
Manage and develop the partnerships with our external fraud partners around the globe, ensuring your team leverages the strengths of our existing and future partners to deliver maximum value to our company.

FAQs

What is the primary responsibility of the Head of Fraud at FARFETCH?

The primary responsibility is to lead the global fraud strategy and performance across the platform, aiming to balance protecting the business from financial and reputational risk while ensuring a frictionless customer experience.

Who will the Head of Fraud report to?

The Head of Fraud will report to the Senior Director of Fintech Operations.

What key performance indicators (KPIs) will the Head of Fraud be focused on?

The KPIs include chargeback rates, false positives, and chargeback defence rates.

What type of environment does FARFETCH's Porto office offer?

The Porto office boasts a vibrant and creative environment with informal meeting spaces, like a treehouse, and facilities such as a piano for breaks.

What qualities are sought in a candidate for this role?

Candidates should have experience in the fraud and risk domain, strategic thinking, problem-solving skills, strong communication abilities, and an aptitude for building relationships in the payment and fraud ecosystem.

What kind of team will the Head of Fraud lead?

The Head of Fraud will lead a team responsible for the fraud prevention strategy, focusing on personal development and group performance for sustainable success.

What types of partnerships will the Head of Fraud manage?

The Head of Fraud will manage and develop partnerships with external fraud partners globally to maximize value for the company.

Are there opportunities for professional development in this role?

Yes, the role includes training opportunities and free access to Udemy, as well as a focus on developing industry knowledge within the team.

What benefits does FARFETCH offer to employees?

Benefits include health insurance for the whole family, a flexible working environment, extra days off, a sabbatical program, community service days, and a flexible benefits program.

Does FARFETCH have a commitment to equal opportunities?

Yes, FARFETCH is dedicated to ensuring equal treatment for all applicants, prohibiting discrimination based on various factors such as sex, race, and disability throughout the recruitment process.

FARFETCH

The Global Platform For Luxury

Technology

Industry

5001-10,000

Employees

2007

Founded Year

Mission & Purpose

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.