Receptionist/Administration Assistant

The Royal Wolverhampton NHS Trust

Sep 2

Applications are closed

Job
Full-time
Junior & Mid Level
Wolverhampton

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Requirements

To provide an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Preoperative Assessment Service.
To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the Preoperative Assessment Service, as outlined in the Patient Access Policy.
It is expected that staff will undertake clerical duties relating to any aspect of the service.
It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of role are done in a timely manner.
To ensure patient confidentiality is maintained at all times.
To undertake full receptionist duties, ensuring the service is efficient and welcoming, maintaining confidentiality at all times.
To answer all incoming telephone calls and deal with as appropriate, ensuring that messages are communicated effectively and correctly.
To accurately in-put, update and amend all patient related information on to the computerised Patient Administration System (PAS).
To cover the bookings team. Booking/cancelling/changing appointments using the Patient Administration System (PAS) when required.
To convey appropriate information and messages received from patients, colleagues and managerial staff accurately and timely to the appropriate Professionals and Disciplines as authorised.

Responsibilities

To provide an efficient, courteous and helpful reception service to patients, their families and other professionals when they contact the Preoperative Assessment Service.
To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patient’s journey through the Preoperative Assessment Service, as outlined in the Patient Access Policy.
It is expected that staff will undertake clerical duties relating to any aspect of the service.
It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. They will also ensure the requirements of role are done in a timely manner.
To ensure patient confidentiality is maintained at all times.
To undertake full receptionist duties, ensuring the service is efficient and welcoming, maintaining confidentiality at all times.
To answer all incoming telephone calls and deal with as appropriate, ensuring that messages are communicated effectively and correctly.
To accurately in-put, update and amend all patient related information on to the computerised Patient Administration System (PAS).
To cover the bookings team. Booking/cancelling/changing appointments using the Patient Administration System (PAS) when required.
To convey appropriate information and messages received from patients, colleagues and managerial staff accurately and timely to the appropriate Professionals and Disciplines as authorised.
To undertake full receptionist duties, ensuring the service is efficient and welcoming, maintaining confidentiality at all times.
To answer all incoming telephone calls and deal with as appropriate, ensuring that messages are communicated effectively and correctly.
To accurately in-put, update and amend all patient related information on to the computerised Patient Administration System (PAS).
To cover the bookings team. Booking/cancelling/changing appointments using the Patient Administration System (PAS) when required.
To convey appropriate information and messages received from patients, colleagues and managerial staff accurately and timely to the appropriate Professionals and Disciplines as authorised.

FAQs

What are the primary responsibilities of the Receptionist/Administration Assistant?

The primary responsibilities include providing a courteous reception service, managing patient health records, undertaking various clerical duties, handling incoming calls, updating patient information on the Patient Administration System (PAS), and booking or changing appointments as needed.

Is patient confidentiality important in this role?

Yes, maintaining patient confidentiality is essential at all times in this role.

What skills are required for this position?

Candidates should demonstrate initiative in organizing their workload, decision-making skills within defined limits, and the ability to convey information accurately and timely.

Is experience with a Patient Administration System necessary?

While it may not be necessary, experience with a Patient Administration System (PAS) is highly beneficial as the role includes updating and managing patient-related information within the system.

Does the Trust provide flexible working arrangements?

Yes, the Trust is committed to creating flexible working arrangements and will consider all requests from applicants who wish to work flexibly.

What qualities does the Trust value in its workforce?

The Trust values diversity of thinking and lived experience, aiming to build a workforce that contributes to compassionate care for patients.

Are there opportunities for career development within the Trust?

Yes, the Trust is dedicated to becoming a learning organization and supports career development for its staff.

How does the Trust ensure a supportive working environment?

The Trust fosters a supportive working environment by promoting flexibility, diversity, and by achieving recognition for their inclusivity practices.

What types of patients will I be interacting with in this role?

You will be interacting with patients undergoing preoperative assessment, along with their families and other healthcare professionals.

The Royal Wolverhampton NHS Trust

Science & Healthcare

Industry

5001-10,000

Employees

1994

Founded Year

Mission & Purpose

The Royal Wolverhampton NHS Trust offers a wide range of healthcare services, including acute and emergency care, elective surgery, and outpatient services. Their ultimate mission is to provide outstanding care for their patients, ensuring high standards of safety, effectiveness, and compassion. The Trust is dedicated to improving health outcomes and enhancing the quality of life for the communities they serve through innovation, patient-centered care, and continuous improvement.

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