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Sales Associate-eCommerce/Phone-1

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AutoNation

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Burleson

AI generated summary

  • You should have a high school diploma, sales experience, strong communication skills, a drive for goals, tech-savvy, follow-up willingness, and a valid driver’s license with a safe record.
  • You will assist customers online and over the phone with vehicle purchases, respond to leads promptly, negotiate terms, ensure satisfaction, and support transitions to the Service department.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the main responsibility of the e-Commerce Sales Associate?

The main responsibility of the e-Commerce Sales Associate is to interact with customers online, over the phone, and in person to guide them through their vehicle purchase in a no-haggle sales environment, providing an exceptional customer experience.

What types of skills are required for this position?

Required skills include outstanding communication and listening skills, consultative and interpersonal skills, organizational abilities, and a strong drive to achieve targeted goals.

Is prior sales experience necessary for this role?

Yes, prior sales experience is preferred, particularly in a retail environment.

What educational qualifications are necessary to apply for this job?

A high school diploma or equivalent is required to apply for this position.

What kind of work environment does AutoNation provide?

AutoNation offers a work environment that emphasizes respect, morality, and a positive culture for all associates.

What benefits can associates expect to receive?

Associates can expect competitive compensation, 401k matching, health insurance plans, maternity benefits, associate purchase discounts, and access to deals through YouDecide.

Are there opportunities for career development or promotional growth within AutoNation?

Yes, AutoNation encourages career development and provides opportunities for growth within the company.

What is the company’s commitment to community involvement?

AutoNation is committed to giving back to the community through initiatives like DRV PNK, which raises funds for cancer research and treatment.

Do I need a driver’s license to work as an e-Commerce Sales Associate?

Yes, a valid in-state driver’s license and an acceptable, safe driving record are required for this position.

Is there a focus on diversity and inclusion at AutoNation?

Yes, AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.