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Store Manager, Calvin Klein O2 Outlet

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PVH Corp.

Oct 26

Applications are closed

  • Job
    Full-time
    Senior Level
  • London

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Requirements

  • Extensive experience in connecting to consumers in a brand retailer is essential.
  • You'll have previous retail operations, budgeting, planning and sales.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.

Responsibilities

  • Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
  • Identifying opportunities and collaborate with others in order to grow the business or improve performance.
  • Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Ensuring “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution.
  • Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
  • Analyzing store level reports and creating action plans to improve results.
  • Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
  • Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
  • Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
  • Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
  • Make commitments and decisions on available information even under stressful and changing conditions.
  • Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance.
  • Coordinate appropriate action plans while considering consequences and budget decisions.
  • Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results.
  • Create energy and excitement around shared goals and values.

FAQs

What is the primary responsibility of the Store Manager at Calvin Klein O2 Outlet?

The primary responsibility of the Store Manager is to lead the store team in delivering exceptional customer service and achieving sales goals while ensuring the store maintains high operational standards.

What qualifications are required for the Store Manager position?

The position requires extensive experience in retail operations, budgeting, planning, and sales, as well as previous people management experience and strong communication skills.

Is experience with connecting to consumers important for this role?

Yes, extensive experience in connecting to consumers in a brand retailer is essential for this position.

What kind of benefits does PVH offer to its associates?

PVH offers a competitive and comprehensive benefits program designed to provide protection, peace of mind, and flexibility to support associates both at home and at work.

How does PVH approach diversity in the workplace?

PVH is committed to fostering an inclusive and diverse community of associates and considers qualified applicants without regard to age, ethnicity, ability, gender, nationality, race, religion, or sexual orientation.

Are training and coaching part of the Store Manager's responsibilities?

Yes, providing training and coaching for employees on a daily, weekly, and monthly basis is a key responsibility of the Store Manager.

What is the focus of the Store Manager when it comes to customer experience?

The Store Manager is responsible for fostering a positive store experience by treating all customers and staff members fairly and consistently.

How important is teamwork in this role?

Teamwork is crucial, as the Store Manager will collaborate with the store management team and recognize and celebrate the contributions and achievements of others.

Does the role involve analyzing store reports?

Yes, the Store Manager must analyze store level reports and create action plans to improve results.

What attributes does PVH look for in a candidate for this role?

PVH looks for candidates who are energetic, adaptable, effective communicators, collaborative, and capable of inspiring trust while demonstrating a clear presence on the shop floor.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.

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