FAQs
What is the primary focus of the Support, Helpdesk position at Welltower?
The primary focus of the Support, Helpdesk position is to provide front-line support for stakeholders using the Yardi Senior product suite, troubleshoot technical issues, and ensure timely resolution of inquiries.
What tools will I be using in this role to manage support requests?
You will be using help desk platforms and ticketing systems such as JIRA, ServiceNow, or Zendesk to document, prioritize, and track inquiries and issues.
How much experience is required for this position?
A minimum of 3 years of experience in help desk or customer service support roles is required, preferably within a SaaS or senior housing software environment.
Is knowledge of the Yardi Senior product suite essential for the role?
Yes, a strong knowledge of the Yardi Senior product suite is highly preferred for this role.
What types of skills are emphasized for candidates applying for this position?
Candidates should have strong interpersonal, conflict management, and communication skills, as well as effective documentation and reporting skills.
Are there any educational requirements or certifications preferred for this role?
Relevant certifications such as ITIL and Help Desk Management are a plus, and Agile, Six Sigma, or PMP certifications are strongly preferred.
Is travel expected in this role?
Yes, out-of-area and overnight travel may be expected as outlined in specific projects for which the role will engage.
What can I expect in terms of salary and benefits?
Welltower offers a competitive base salary with an annual bonus, generous paid time off, a pension scheme, profit-sharing, tuition assistance, and comprehensive medical/dental/vision options.
Does Welltower promote a diverse workplace?
Yes, Welltower is committed to leveraging the talent of a diverse workforce and creating great opportunities for all, adhering to EOE/AA standards.
What opportunities for professional growth does Welltower provide?
Welltower offers professional growth opportunities through programs like Tuition Assistance and an Employee Stock Purchase Program allowing shares to be purchased at a 15% discount.