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Customer Onboarding Strategist, Global Customer Solutions, CEE Market (Multiple Languages)

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Google

11d ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Marketing
  • Dublin

AI generated summary

  • You need a Bachelor's in Marketing or related field, 2 years in B2B sales, fluency in a CEE language and English, plus experience in cross-functional collaboration and customer management.
  • You will manage client relationships, deliver tailored pitches, meet quarterly goals, enhance client interactions, and provide data-driven insights and recommendations for performance improvement.

Requirements

  • Minimum qualifications:
  • Bachelor's degree in Marketing, Advertising, or equivalent practical experience.
  • 2 years of experience in advertising, business development, online media environment, or marketing roles.
  • Experience meeting Business-to-Business sales goals.
  • Ability to communicate in a Central Eastern European (CEE) language (e.g., Ukrainian, Slovak, Serbian, Croatian, Czech, Hungarian, Romanian, Latvian, Lithuanian) and English fluently to communicate in this customer-facing role.
  • Preferred qualifications:
  • Experience collaborating with cross-functional international teams and managing stakeholders.
  • Experience managing and customizing for a customer base.
  • Experience reaching out to customers, with the ability to pitch comprehensive advertising solutions.
  • Ability to work separately with the capacity to lead, motivate, and work well with others.
  • Ability to multi-task and manage multiple projects at a time, while paying strict attention to detail.
  • Excellent problem-solving and communication skills, with the ability to develop business recommendations, action plans, and ideas on improving internal processes.

Responsibilities

  • Manage and develop relationships with clients and help them achieve business goals.
  • Contribute to the team performance consistently delivering against quarterly goals.
  • Create and craft pitches to customers tailored to clients performance goals, and work towards mutual business goals.
  • Find and implement creative ways to improve our client relationships, share performance improvement suggestions, and promote Google products.
  • Produce interpretable insights from data analysis, and deliver data-driven strategic and tactical recommendations to customers.

FAQs

What are the minimum qualifications required for this position?

The minimum qualifications include a Bachelor's degree in Marketing, Advertising, or equivalent practical experience, 2 years of experience in relevant roles, experience meeting Business-to-Business sales goals, and fluency in a Central Eastern European language and English.

What are the preferred qualifications for a candidate?

Preferred qualifications include experience collaborating with cross-functional international teams, managing and customizing for a customer base, reaching out to customers with advertising solutions, leading and motivating teams, multitasking while paying attention to detail, and excellent problem-solving and communication skills.

What is the main focus of the Customer Onboarding Strategist role?

The main focus is to manage and develop relationships with clients, help them achieve business goals, and contribute to team performance by consistently delivering against quarterly goals.

What types of businesses will I be working with in this role?

You will be working with small- and medium-sized businesses (SMBs) that partner with Google, which come in various shapes, sizes, and market caps.

What does the job entail regarding client interactions?

The job entails creating and crafting tailored pitches to customers, finding ways to improve client relationships, providing performance improvement suggestions, and delivering data-driven strategic recommendations.

Is language proficiency important for this job?

Yes, fluency in a Central Eastern European language (such as Ukrainian, Slovak, Serbian, etc.) and English is essential for effective communication in this customer-facing role.

What kind of skills are emphasized for success in this role?

Skills emphasized for success include relationship-building, analytical abilities, problem-solving, communication, and the capacity to manage multiple projects while paying strict attention to detail.

What impact can I have working in this position?

As part of this role, you’ll have the opportunity to make a real difference in the businesses of company owners by helping them grow and shape the future of innovation for customers, partners, and sellers.

Google

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.