Logo of Huzzle

Customer Service Representative

image

Enterprise

Jul 14, 2024

Applications are closed

  • Job
    Full-time
    Junior (1-2 years)

Similar opportunities

Explore more
image

Sales Management Trainee

JobEnterprise
Junior Level
image

Sales Management Trainee

JobEnterprise
Entry Level
image

Graduate Management Trainee - Oxford

JobEnterprise
Entry Level
image

Car Sales Automotive Detailer - Edwardsville

JobEnterprise
Entry Level
image

Sales Management Trainee

JobEnterprise
Entry Level
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:
  • 662 Water Street, Summerside, PE, C1N 4J1

This is a full time or part time position that pays $17 / hour.

We offer:
  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development
Available Schedule:
  • Sunday: OFF
  • Monday: 7:30am-5:00pm
  • Tuesday: 7:30am-5:00pm
  • Wednesday: 7:30am-5:00pm
  • Thursday: 7:30am-5:00pm
  • Friday: 7:30am-5:00pm
  • Saturday: OFF

Responsibilities:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans

Qualifications:

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred
  • Must have at least 1 year prior customer service or sales experience in retail, guest services or administrative support
  • Must have a valid Canadian Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

Travel & Leisure
Industry
10,001+
Employees
1957
Founded Year

Mission & Purpose

It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world. That means, no matter where you live, there’s probably a great opportunity with us right down the road.

Culture & Values

  • Our brands are the most valuable things we own

    Our reputation is everything, and every employee has a stake in protecting our brands and helping our business grow.

  • We work hard … and we reward hard work

    Running a successful business is hard work. When our team members commit to their responsibilities and future, they receive the accolades and rewards they deserve.

  • Customer service is our way of life

    Our goal is to exceed every customer’s expectations. And that starts with our people. One customer. One handshake. One delivered promise at a time.

  • Great things happen when we listen … to our customers and to each other

    We achieve our high level of service by taking the time to understand the needs of every customer and employee. And that leads us to new opportunities.

  • Personal honesty and integrity are the foundation of our success

    We treat every person who walks through our door with respect. Whether it’s a customer or an employee, our focus is on building loyal, long-term relationships by meeting their needs and earning their trust.

  • We strengthen our communities – one neighbourhood at a time

    The Enterprise business began in neighbourhoods. We owe our success to the people in the communities where we live and work. We’re committed to supporting them and growing – together.

  • Our company is a fun and friendly place where teamwork rules

    Decades after he stepped down from day-to-day management, Jack Taylor was still greeting employees with the question, "Are you having fun?" Because that’s how our teams grow – having a good time while working together toward a common goal.

  • Our doors are open

    Ours is an inclusive environment. From employees to customers to business partners, we embrace the differences that make us successful and unique.

Benefits

  • Sick Pay

  • Maternity & Paternity Leave

  • Life Insurance

  • Pension Plan

Get notified when Enterprise posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?