FAQs
What is the primary role of a Loyalty Transformation Analyst at American Express?
The primary role involves collaborating with international market teams and other departments to define and lead large-scale, multi-market loyalty initiatives, particularly focusing on a multi-year platform migration for both Consumer and Commercial sectors across various international markets.
What are the key responsibilities of the Loyalty Transformation Analyst?
Key responsibilities include defining loyalty requirements for digital platform migration, partnering with teams to create a migration roadmap, executing migration strategies, ensuring compliance with regulations, facilitating internal communication, and identifying and addressing project risks.
What qualifications are required for this position?
Candidates should have experience working with technical backend platforms, strong project management skills, the ability to understand technical platform nuances, excellent communication skills, attention to detail, and a positive team-oriented attitude.
Is experience in the international market landscape important for this role?
Yes, an understanding of the international landscape, including market and cultural nuances, is considered a plus for this role.
What benefits are offered to employees at American Express?
Benefits include competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive health insurance, flexible working models, paid parental leave, access to wellness centers, counseling support, and career development opportunities.
Does the position require travel?
While the job description does not explicitly mention travel requirements, the role involves collaboration across various international markets, which may necessitate travel.
What type of working environment can employees expect?
Employees can expect a supportive and inclusive working environment that prioritizes collaboration, flexibility, and professional growth, aligned with American Express’s commitment to diversity and inclusion.
Will employees have opportunities for career development?
Yes, American Express offers career development and training opportunities to help employees grow in their careers.
Is prior experience in project management essential for this role?
Yes, strong project management skills are essential, particularly for delivering complex projects that involve multiple stakeholders across different business units.
What is the company's approach to employee well-being?
American Express prioritizes the holistic well-being of employees by offering benefits that support physical, financial, and mental health through various programs and resources.